An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by josweb

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from josweb:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • General support is offered through the item comments
  • More detailed help is offered through the contact form on my profile page
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Free customization and installation services
  • Support for third party software and plug-ins
Customization Services:
  • Customization is available when and if I have any spare time!
  • All costs for alterations are discussed via email

Frequently Asked Questions

I download the theme before March 14th 2013, what files do I need to add for the new Liquid Slider? (underneath team)....

1: Update your style.css with Liquid Slider – No.X and the media queries – No.XI
2: Add – jquery-ui-1.8.20.custom.min.js and jquery.liquid-slider-1.1.js to the js folder along with the updated jquery.custom.js file.
3: Add all he ‘iconic’ fonts to your font folder.
4: Add: <script src="js/jquery.liquid-slider-1.1.js"></script> and <script src="js/jquery-ui-1.8.20.custom.min.js"></script> to your index file and the script settings shown at the bottom of your index file.
5: Copy the html and you’re good to go!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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