An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by jawtemplates

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from jawtemplates:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I try to update your theme via the wordpress updater and I get this error “An error occurred while updating FlyingNews: Update package not available..”


> Watch this video <

Please update by the following way:

1. Download newest version trom themeforest.net
2. Go to FTP (using for example FileZilla)
3. Navigate to .../wp-config/themes/
4. And copy content of the downloaded flyingnews.zip (the included folder is named flyingnews)

How can I make translate of template?


Translate is carried out by po/mo files. In …/wp-content/themes/flyingnews/laguage is en_GB.po file Load them in poedit (http://www.poedit.net/) and add your translation. Then save it. Name it accordance with your language code. (List of language code is in language folder too) Check whether *.mo file has been created too.

In wp-config.php file change WPLANG to yours.

Images in slider are stretched.


New images are resized automatically, but old are not.

Install Simple image sizes plugin (http://wordpress.org/extend/plugins/simple-image-sizes/) and resize your old images.

Dots are missing in the ul list.


Make the list like the following one:

<ul class="list">
    <li>first</li>
    <li>second</li>
</ul>

How to delete menu description like “Here you can put your latest post or another content of your choice” on demopage.


Go to wordpress admin -> Appearance -> Menus -> click on the menu item you want and delete description.

If you cannot see description area -> click on the right top button “Screen options” -> and check Description.

I switched on the “use pretty photo for gallery” but this message came up: Image cannot be loaded.


Problem cause that link target is set to Attachment Page. But here is bug of 3.5.1 Wordpres (http://wordpress.org/support/topic/link-to-media-file-selected-but-linkfile-missing-from-shortcode)

You must add to gallery shortcode this:
link="file" 

“Oswald” does not display Latin fonts


Please use this:

Oswald:300&subset=latin,latin-ext

It is showing only upper half of Oswald font.


You have installed Oswald font on your desktop.

How to showing search box opened by the default?


Add this:

.blog-items-search{width:auto}
.blog-items-search #searchform input#s{
    margin-right: 6px;
    padding-left: 6px;
    padding-right: 6px;
    width: 180px;
}

to Theme Options -> Custom Code -> Custom CSS

How to get my site to look like your preview?


To install demo content, please go to Theme Options -> Demo -> and click on screenshot of our demo.

What are recommended sizes of ads?


  • Banner Leader – up to 960px on width
  • Banner Header (468×60) – up to 960px on width (recommanded 468×60)
  • Banner Skyscaper Right – 150×600
  • Banner Skyscaper Left – 150×600
  • Banner Post 1 – 250×250
  • Banner Post 2 – 250×250
  • Banner Post 3 – 250×250
  • Banner-in post top – up to 610px on width (recommanded 468×60)
  • Banner-in post bottom – up to 610px on width (recommanded 468×60)
  • Banner custom 1 – 250×250
  • Banner custom 2 – 250×250

Has FlyingNews some demo data?


Yes you can import it in Theme Options -> Demo -> and click on screenshot.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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