97 comments found

Hi Having a look at this theme, the gallery is not embeding on the home page, but I can view it on the herogallery full URL, please help.

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi, Is there any way that homepage slider pictures will move automatically? currently user has to click on icons to rotate the slider pictures.

ChrisMooney

Hi there,

Yes, each slider has a setting for autoplay and an option for delay time between each slide.

Let me know if you have any other questions.

Thanks

Default-user

I did not find this option in the admin section. Can you please tell me where can I find these options?

ChrisMooney

Hi there,

Make sure you’re using the latest version. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

If I use “Full Screen Slider (with Thumbnails) gallery layout then images cutoff and user cannot see the full image. This is also happening in your demo. Is there any way to fix this issue?

ChrisMooney

Hi there,

Thanks for letting us know about the issue, we’ve added it to our tracker and will be fixing it shortly.

Let me know if you have any other questions.

Thanks

Hee Chris, I’ve a little bug, the arrows of the slider doesn’t appear. could you help me with that?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hee Chris, I’ve a little bug, the arrows of the slider doesn’t appear. could you help me with that?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there, Great theme, I have quick presale question though: - Does the theme come with Dummi data for quick setup?

I am looking forward to hearing from you. Theo

ChrisMooney

Hi there,

Feel free to email us for the dummy XML data. Let me know if you have any other questions.

Thanks

The live demo is very different from what is being offered. The Heroic Gallery Plugin and this theme are broken. I followed the instructions that were provided and it still wouldn’t work. I just wanted to setup automatic slideshows—1 picture per presentation. Just like the live demo. The theme bugs out, crashes, resizes when ever it wants. I’m completely unhappy with this theme and want a refund.

ChrisMooney

Hi there,

I see that you have a support ticket open with us and Jon has been helping you get setup. If you could update us with what problems you’re having I’ll take a look and see what’s going wrong for you.

Thanks

jbizall Purchased

Hello. I placed a support ticket but have not yet heard back. I see in the comments that similar users had issues getting the Homepage to work properly. I can’t seem to get the Heroic Gallery to display full screen (like the demo) with gallery images. Any help would e greatly appreciated. I love this theme but have invested hours already trying to figure this out. Thanks,

ChrisMooney

Hi there,

We’ve got your support request, one of the team will be with you as soon as they’re available to help you.

Thanks

I did a quick search of your comments and learned that this theme doesn’t work with Firefox but works fine on Safari. Does this theme also not play well with Google Chrome? I switched from Firefox to Google Chrome to work on building the website and, although the social media icons were there a few minutes ago, now they are merely boxes. Weird.

ChrisMooney

Hi there,

This theme works with all modern browsers, there aren’t any outstanding compatibility problems that we’re aware of.

If there’s a problem you’d like assistance with please submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you.

Thanks

Default-user

I submitted a support request yesterday.

ChrisMooney

Hi there,

It looks like one of the team has been helping you through your issues. Let me know if you need anything else.

Thanks

muth Purchased

Hi, i have just purchased the them, and like other customer i have a issue with using the fullscreen automatic slider gallery on the homepage… I have open a support ticket.

ChrisMooney

Hi there,

If you’ve opened a support request a member of the team will be with you as soon as they’re available.

Thanks

muth Purchased

Hi,

How can you embedded a youtube video in a gallery? like int the preview.

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi, I have just tried to upload this theme, but it failed. Wordpress is telling me “the theme is missing the style.css stylesheet.” What should I do?

ChrisMooney

Hi there,

It looks like you’re trying to install the full theme package you downloaded from ThemeForest. You need to unzip this folder and find the helpguru.zip theme zip inside. Upload that file to install the theme.

Let me know if you have any further issues.

Thanks

idandrei Purchased

Hello,

I have some issues with the theme. After I select the theme from Appearance Themes, and would like to customise it dont’t know how (or it doesnt work). The home page still shows the header as Focal and Blog words were as I would like to change these. Also I cannot add pictures in the Homepage Gallery. I select a Gallery that I created in Heroic Galleries but it won’t show. Adding menu buttons seems to not work as well.

Please help…

Thank you, Andrei

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Default-user
idandrei Purchased

I have tried to submit but I don’t get any successfull message. Can you please confim it has been submited? Thanks

ChrisMooney

Hi there,

Unfortunately I don’t see your support ticket. Try again and if you still have problems please send me a message via my profile: http://themeforest.net/user/ChrisMooney and I’ll look into it for you.

Thanks

Hello Chris,

I too am having the hero theme for the home page gallery not able to save the settings once I installed it, also submitted a trouble ticket for assistance can someone help please :)

ChrisMooney

Hi Michael,

Got your support request and it looks like Jonathan is working with you to fix your problems. Let me know if need anything else. :)

Thanks

Default-user

Thank you Chris, Jonathan contact us and we were able to get this resolved, I did have two more questions about the template and emailed them, hoping that they can help us with this :) BTW LOVE THE TEMPLATE!

A presale question:

What is the support for portrait photos like? I see there’s a version of the gallery that shows off only portraits. But, is it possible to have a combination of both in one gallery?

ChrisMooney

Hi there,

Galleries can have a mix of both portrait and landscape photos. Some layouts will have better results. For example the grid galleries will almost always look great for either landscape or portrait images, but not a mix. The slideshow galleries work much better for a mix of the two dimensions.

Let me know if you have any other questions.

Thanks

FVSantbrink

Thanks for the response.

Purchased for a client.

Clients have told me they didn’t know they could enlarge the photos that were in the square grid display.

1) Is there a way they can enlarge the picture just by clicking anywhere on that particular picture, instead of going to the corner of the screen.

2) Is there a way to take off that overlay of a color in the square grid display as well?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hey Heroes!

An update to Focal has been released. To download the latest version, you just need to re-download the package from your ThemeForest downloads section.

If you run into any problems don’t hesitate to contact our Heroic support team who will be happy to help.

Cheers

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