89 comments found

Hi Having a look at this theme, the gallery is not embeding on the home page, but I can view it on the herogallery full URL, please help.

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi, Is there any way that homepage slider pictures will move automatically? currently user has to click on icons to rotate the slider pictures.

ChrisMooney

Hi there,

Yes, each slider has a setting for autoplay and an option for delay time between each slide.

Let me know if you have any other questions.

Thanks

Default-user

I did not find this option in the admin section. Can you please tell me where can I find these options?

ChrisMooney

Hi there,

Make sure you’re using the latest version. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

If I use “Full Screen Slider (with Thumbnails) gallery layout then images cutoff and user cannot see the full image. This is also happening in your demo. Is there any way to fix this issue?

ChrisMooney

Hi there,

Thanks for letting us know about the issue, we’ve added it to our tracker and will be fixing it shortly.

Let me know if you have any other questions.

Thanks

Hee Chris, I’ve a little bug, the arrows of the slider doesn’t appear. could you help me with that?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hee Chris, I’ve a little bug, the arrows of the slider doesn’t appear. could you help me with that?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi there, Great theme, I have quick presale question though: - Does the theme come with Dummi data for quick setup?

I am looking forward to hearing from you. Theo

ChrisMooney

Hi there,

Feel free to email us for the dummy XML data. Let me know if you have any other questions.

Thanks

The live demo is very different from what is being offered. The Heroic Gallery Plugin and this theme are broken. I followed the instructions that were provided and it still wouldn’t work. I just wanted to setup automatic slideshows—1 picture per presentation. Just like the live demo. The theme bugs out, crashes, resizes when ever it wants. I’m completely unhappy with this theme and want a refund.

ChrisMooney

Hi there,

I see that you have a support ticket open with us and Jon has been helping you get setup. If you could update us with what problems you’re having I’ll take a look and see what’s going wrong for you.

Thanks

jbizall Purchased

Hello. I placed a support ticket but have not yet heard back. I see in the comments that similar users had issues getting the Homepage to work properly. I can’t seem to get the Heroic Gallery to display full screen (like the demo) with gallery images. Any help would e greatly appreciated. I love this theme but have invested hours already trying to figure this out. Thanks,

ChrisMooney

Hi there,

We’ve got your support request, one of the team will be with you as soon as they’re available to help you.

Thanks

I did a quick search of your comments and learned that this theme doesn’t work with Firefox but works fine on Safari. Does this theme also not play well with Google Chrome? I switched from Firefox to Google Chrome to work on building the website and, although the social media icons were there a few minutes ago, now they are merely boxes. Weird.

ChrisMooney

Hi there,

This theme works with all modern browsers, there aren’t any outstanding compatibility problems that we’re aware of.

If there’s a problem you’d like assistance with please submit a support request via http://herothemes.com/support/ so we can take a look for you to see what’s going wrong for you.

Thanks

Default-user

I submitted a support request yesterday.

ChrisMooney

Hi there,

It looks like one of the team has been helping you through your issues. Let me know if you need anything else.

Thanks

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