76 comments found

Hi, I have some presale questions please reply ASAP.

My idea is to make a website similar to Fotolia.com, please confirme if this requirements are available in your solution:

- Registration of clients

- Be able to choose pictures by category, title, keyword

- Be able to choose 2 or 3 types of resolution of the same image

- Buy with PayPal or 2Checkout or other portal

- Option to buy credits packages that will be used to purchase images

- Download the photo after the payment is confirmed

- Auto-placing a watermark on the preview photos

- Add, Edit, Delete images categories

- Create Packages credit to purchase images

- Posibility to create several users so that they can add their photos, each user should have the posibility to make the following of what they sell.

- Manage (approve or reject) photos placed by a User

Thanks

ChrisMooney

Hey there,

This is a photography portfolio theme, not a stock/marketplace solution. Many of the features you’re asking aren’t available in this theme.

Thanks

Can the top menu items have dropdowns? IE, if there is a sub item will it show properly in this theme?

ChrisMooney

Hey there,

Yes this theme supports 2 levels of dropdowns. Let me know if you have any other questions.

Thanks

Hi there, I have just bought the theme. Very nice! One important question: The images do not appear to be aligned when I clicked on “Gallery”.. However, I checked the dimensions of the index pictures and they are the same. Why do the size appear to be unequal for the gallery thumbnails? For example, please see :

http://www.elijahmak.com/herogallery/

Thank you very much. I hope to hear from you soon.

ChrisMooney

Hey there,

Support is provided via our site http://herothemes.com please submit a support request and we’ll help you out as best we can.

Thanks

Hello, 1. I would like to know how I can remove the text in home images. 2. How I can put full width in pages and posts?. Marcos (Spain). Thanks

ChrisMooney

Hey there,

Support is provided via our site http://herothemes.com please submit a support request and we’ll help you out as best we can.

Thanks

Hello, I have some questions before I purchase! Please reply as soon as you can!

1. In the menu bar, does the active page link have to have a box around it? 2. Is it possible to center the social icons across the footer?

ChrisMooney

Hey there,

1. This is the default styling, you could edit the CSS to modify this.

2. There’s no built in option to change the position, as above you could modify the CSS to do this.

Thanks

Hi there, still not support video? in case it does not, would it be an easy way to install any video plugin or so?? thanks!

ChrisMooney

Hey there,

This theme doesn’t support video yet and we haven’t tested any video centric plugins.

Thanks

Chris- I really like the look of this template. I am new to wordpress so this may be a simple question I am just not seeing the answer to. I have created numerous Heroic galleries, which look great. I am now wanting to create the equivalent of the template “Gallery” page that allows you to click on one of the example images and then be brought to that particular heroic gallery. I tried creating a page and bringing all the heroic galleries in but that just brought all the images in and did not link back to the heroic gallery itself. In addition, I want to be able to filter according to the heroic gallery category per the example. Bottomline: How do I create a page that allows a user to choose from a full screen set of thumbnails the heroic gallery they want to visit? Thanks, Jonathan

Default-user

Okay. I figured it out.

Hello.

This theme doesn’t works using Firefox. You can see it in your own demo. If you check this url: http://demo.herothemes.com/focal/herogallery/109/, you will see only 1 picture. But the gallery has more than one picture which you will see refreshing the page pressing the F5 key.

I’ve used your support platfform but i haven’t recived any message of you about this issue.

Thank you.

ChrisMooney

Hey there,

Apologies for the time you’ve had to wait for a response, we’re looking into this issue and actively working on a fix, we’ll get something to do you soon to resolve the issue for you.

Thanks

Default-user

Thank you Chris, with the file you sent me this afternoon, works perfectly.

Solved.

Hi, I really like this theme but have a few questions before buying it…

1. Can we create different versions of the homepage? I’d like to have the same layout, with a full screen single background image, for pages such as CONTACT US, ABOUT US, and STOCKISTS.

2. Can the headings on the homepage be linkable?

3. Can the homepage background image only be a single image?

4. Can the speed of the homepage rotation of background images/captions be slowed down?

5. How flexible is it to change the default sizing of each image on the GALLERY page?

Many thanks,

Jamie

ChrisMooney

Hey Jamie,

1. / 2. It’s not a feature of the theme.

3. It can yes

4. Yes there are options to modify this

5. You’d need to use some Custom CSS

Thanks

Hi, I really enjoy this theme that i have alredy purchased but i´d like to ask what “password protected” is for , as u can visualize the gallery even if u need a password.

ChrisMooney

Hey there,

Thanks for letting me know about this. I’ve just fixed it on the dev version so the next update will include this fix. Feel free to open a support request and I can send you the latest version.

Thanks

Hello! I just recently purchased Focal. I’d like to add a link to IG, but noticed it’s not included in the default. I tried to find where the images are located (EX. LinkedIn), so I can swap it with an IG logo. But I’m having trouble? What’s the best way to go about this?

Best,

Nancy

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hey Chris, Really like the theme, but I am having issues getting my images to display. I followed your directions to the letter (I believe…) But they are not coming up on the homepage, even the blog is showing the posts but not the images. Check my site when you have a chance – samjamphoto.com and please straighten me out as I’m really looking forward to seeing it flow like in your preview. I am a photographer not a web guy, so I’m sure I’m missing something. If you could help explain it that’d be great. Cheers, Sam

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hello, I also brought the theme. Could you please tell me the dimension of the pictures from the gallery. I brought it without making an account i cannot acces the support… Thanks

ChrisMooney

Hey there,

Which gallery are you referring to? You should be able to use any images fine as they will be resized on upload.

Thanks

Default-user

Hi! Thanks for the answer. What I mean is that the images from the first page that slide to the left and cover almost all screen I would like to know the best dimention for them because if they are too little they might strech and look unpleasand..

Thanks!

ChrisMooney

Hey there,

For the fullscreen gallery you want to use images at least 1200 pixels wide for best results.

Thanks

Hi! i have a question! i don’t understand why this template doesn’t work on android mobile? it doesn’t show the pictures from gallery ,in albums.. just white screen.. but on OS mobile- it shows the pictures.. but wrong! :(

Can you help me?? Please!!

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi! i have a question! i don’t understand why this template doesn’t work on android mobile? it doesn’t show the pictures from gallery ,in albums.. just white screen.. but on OS mobile- it shows the pictures.. but wrong! :(

Can you help me?? Please!!

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi Chris, Before buying this theme, which i really like, i’d like to know how far you can customize it. 1/ Background and headers: do i have to choose in a strict selection of color of I can use any color i like, gradient or pattern? 2/ Size of headers: can I resize the banners, header and boxes? 3/ Texts: can i use my own font, and resize text boxes? 4/ I’ve already red a comment about the gallery not working on Android, will this problem be fixed sometime soon? It’s my first wordpress website, and i still dont understand how it all works.. Thanks!!

ChrisMooney

Hey there,

1/2/3. There are no options to modify these, we would recommend you use a Child Theme for these customizations.

4. I asked the user to provide more details (Device, OS etc but unfortunately they didn’t get back to me). We will be investigating this further and if there’s an issue it will be fixed.

Thanks

How long does it take to get back to from the support team? Also was I suppose to get a confirmation email or ticket after emailing them cause I didnt.

I have the issue like everyone else where its just a white page

http://aubreyyoung.photography/
ChrisMooney

Hey there,

We endeavor to get back to all support requests within 24 hours.

Thanks

Default-user

Thanks. Do you know where in the CSS is the line that controls the white border around the Site title’s text? Want to remove it

ChrisMooney

Hey there,

We endeavor to get back to all support requests within 24 hours.

Thanks

Hi Chris, I like the clean, simple look of the Focal theme in the demo, but would really like to see one or two actual sites using the theme before I purchase it. It’s hard to get a good sense of how the gallery functions, for example, from the demo.

Are there any functioning sites using Focal you can direct us to?

ChrisMooney

Hey there,

Unfortunately I don’t get a list or have any examples of customers using the theme to direct you to. If you have any questions I’d be happy to help.

Thanks

Default-user

Thanks for your reply. I guess a couple things I’m wondering about are:

- In the demo, when you hover over a thumbnail in the gallery, text shows. Can it be easily set to open a larger version of the image instead? And if so, can caption information be shown with the image?

- Can additional static pages be created and added as menu items to the homepage?

ChrisMooney

Hey there,

1. This isn’t a feature of the theme no, as the gallery archive as each image links to that particular gallery.

2. Yes, you can create other pages in WordPress and add them on to the menu at the top.

Thanks

It seems that the gallery doesn’t load all the images when i click it. Only when I refresh the page, all the images show. What can I do?

ChrisMooney

Hey there,

Thanks for purchasing a Hero Theme. Support is provided via http://herothemes.com/support/ please submit a support request there and we’ll help you as best we can.

Thanks

Hi,

Before purchasing i would be keen to know what font you have used.

Kind Regards

Garry

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