An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by mikedidthis
Frequently Asked Questions
How do I use the ‘Filter Post’ drop down menu / navigation?
Simply give each post a tag that matches the name of one of the Nav Menu Items you set in the dashboard.
For example the template comes with video pre-populated in the filter menu. Tag your posts that are videos, with video and your done!
Feel free to change these names to something more fitting. Some people prefer to filter by project, type of writing etc.
High Resolution Images, but what if I don’t have these?
Worry not. There is a client side script, that checks the users screen size, and then bumps up the image quality to match.
If the script can’t find the highest resolution (1280px) image, it then finds the next resolution (500px) and serves that one.
This only happens to Desktop clients, mobile users aren’t sent the extra traffic.
What is the maximum logo size I can use with this theme?
The standard size supported is 40px (high) x 240px (wide).
There is an option to use a large logo at 80px (high) x 240px (wide).
Help, the divider isn’t being show on Chrome.
At the moment, I currently don’t have a fix for this. The suggestion would be to reduce the posts being displayed
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.