10 comments found

  • Exclusive Author
  • Has been a member for 2-3 years

Great template, awesome work :-) !

SnoopyIndustries

Thanks a lot!

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Very Nice!

SnoopyIndustries

Thank you very much! Let us know if we can be of service in any way.

  • Bought between 1 and 9 items
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars
  • Exclusive Author
  • Has been a member for 1-2 years

Nice work! Good luck with sales! :)

SnoopyIndustries

Thanks a lot!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
SMcMillan Purchased

Thank you for a great looking template! The customer support you gave when needed was friendly, courteous and prompt. A very professional service! I’ll definitely be keeping an eye on “am_themes” future offerings! All the best! :-)

SnoopyIndustries

Thanks for the review, and please let us know if there’s anything else we can help with.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi

Just setting up the template cant seem to delete the social icons only change them. Please tell me how to delete them.

cheers

SnoopyIndustries

Hi Fraserjones. Please email me through the contact form on my profile page at the bottom so we can speak in more detail about your problem. Are you using mailchimp or Campaign Monitor, or are you using the HTMl in some other platform?

Thanks for contacting us.

Andrei

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

the font style drops when i send this from mailchimp to gmail? i imported it correctly, what is going on? i thought css was inline?

on demo with chrome it looks good but via gmail on chrome it goes to time romans font and not the one on demo.

SnoopyIndustries

Hi, thanks for contacting us. Gmail is amongst the last clients which strip down the embedded stylesheet, and while the styles are inline, the font face is set in the embedded stylesheet. We can try setting the font face inline for the version you’re using and that should do the trick. Please send me an email through the contact form on my profile page and let me know what layout you are using so I can help. It’s the middle of the night here but i’ll be able to help you in just a few hours.

Cheers

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
sharasyn Purchased

Hi there, I’ve just tested the theme using emailonacid. Works well, apart from in outlook 2013, the darker bit of colour under the buttons is much taller than the td height, and the line that separates each section:

is much taller than 1px height. do you know how to fix this?

thanks,

SnoopyIndustries

Hi, thanks for the message. Please keep in mind that EmailOnAcid and Litmus, although great tools, have their flaws. Please check the template using a simple test to your own account and see if the issue exists. If it does, please use the contact form on my profile page to send me an email so we can assess it and find a solution.

Thanks for contacting us and have a great weekend.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
mesf43 Purchased

I just downloaded this email template and cannot edit it in MailChimp. It says it is MailChimp ready. Why is this not working?

SnoopyIndustries

Hi,

Please make sure you use the files from the Mailchimp folder.

Cheers

Default-user
mesf43 Purchased

Thank you! That was dumb. Much better! :)

SnoopyIndustries

Sweet! Let us know if you need any extra help.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
mesf43 Purchased

I am trying to delete and change social media icons and only some will change. The last 3 on the right will not delete. How do I fix this?

Default-user
mesf43 Purchased

Also, the social media icons at the bottom will not edit at all.

SnoopyIndustries

Hi,

Please send a mail to support@snoopyindustries.com and we’ll help you with every issue. Please explain the process more when you send it over.

Cheers

Default-user
mesf43 Purchased

Will do, this template is not working at all for me.

SnoopyIndustries

I’m sorry to hear that. It sounds to me a bit more like you weren’t sure what you needed. If you need any kind of guidance let us know.

Cheers

Default-user
mesf43 Purchased

I have emailed your company with what is not working for me. I know exactly what I want – the product you are advertising. But it is not working as advertised.

SnoopyIndustries

Hi,

What exactly is not functioning the way you would like it to?

Cheers

Default-user
mesf43 Purchased

I already sent an email to SnoopyIndustries’ email – I noticed someone else had written about this but the solution was never posted. The 6 social media icons at the top – I want to change them so that I can add links and make them the right color. The first icon the farthest left will change. So will the third and fourth. The second, fifth and sixth, however, will not change. I can hover over them & the “edit” “remove” boxes are there, but they do nothing.

On the footer, the social media icons do not work with mail chimp at all (no hovering boxes to edit or remove)

I am also trying to change the last set of images above the footer (I do not need them) and when I go in to enter the code, it moves everything to the left when I delete the two images and two captions/text boxes/read more CTAs.

SnoopyIndustries

Hi,

we can understand why working with Mailchimp can sometimes be frustrating but I guarantee that our template works. That’s why we’ve had so many customers to it and all our other templates. We’re offering you the possibility to allow our support team to solve your issues – that means hands down support until we solve all of your questions. On the other hand if you still want a refund please contact Envato support, they handle these kinds of stuff.

Cheers

Default-user
mesf43 Purchased

For now, if I could have the answers to my questions so I can see if it truly is MailChimp and not your template, I’d appreciate it. That will help my decision on whether we need a refund.

SnoopyIndustries

Hi,

Please resend the email, we didn’t find your support request.

As long as this template has been accepted here on Themeforest it means that it’s been checked by the review staff, which means it’s working as specified. It’s clear that you need some help and we’ll make sure you get it.

We’re looking forward to that mail again.

Thanks for the feedback. Cheers

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi there,

I have few questions about mailchimp.

1. Does your template support content mode https://dl.dropboxusercontent.com/u/2234179/s1.JPG

2. Does your template support design mode https://dl.dropboxusercontent.com/u/2234179/s2.JPG

3. Does your template support drag to reorder function, edit etc, edithttps://dl.dropboxusercontent.com/u/2234179/s3.png

4. What about social icons, are they user friendly, easy to edit? edithttps://dl.dropboxusercontent.com/u/2234179/s4.JPG

5. What about functions like on linked image, staling, settings, content, columns? edithttps://dl.dropboxusercontent.com/u/2234179/s5.JPG

6. Is newsletter responsive and display properly on all devices.

7. Are links like subscribe, unsubscribe etc working.

Thnx for an answer in advance.

Default-user

I also would like to know what is the maximum size of image in header that can be used maintaining responsiveness … Other thing is – will email go to the spam folder or will be delivered correctly. I have bought a newsletter which always go to the spam folder while other mailchimp templates works fine.

SnoopyIndustries

Hi 30Flux,

For some reason these messages didn’t pop up as unread so I’m super sorry for the delay. Please send us the same message to support@snoopyindustries.com so we can help out.

Thanks


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