An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, VanKarWai, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from VanKarWai:
Support is offered only via Ticksy. There you will find the entire terms!
Support is only given during 8-7 (GMT+1), Mon – Fri. Support only covers queries about bugs & issues related to the theme. Custom requests are not fulfilled.Support for our items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Frequently Asked Questions
Why when I download Folio Two package and open it in my computer sections and works seems don´t work? A warning show me a message “Error loading work…”
This issue is very common, specially if you open the template in Chrome or Opera.
This two browsers have a special security directive that don´t let run locally sites that use AJAX calls. Well, this doesn´t mean you can´t work with your pages in local (your computer).
You can run your new template using Firefox for example, there you will see that the site is running without “problems”. But anyway, you want to use Chrome or Opera, ok. I use chrome too!
In order to getting run correctly and the best practice for working with websites is using a local server. But don´t worry, this is not difficult of use. Just download MAMP (MAC), WAMP (WIN) or XAMP (LNX) and follow the instructions to install. In two minutes you will have a complete solution for working locally with all kind of websites, you could use even PHP and run locally complex sites for testing your wordpress themes or templates.
Really a local solution like this is the best practice to work with websites, try it! it´s very easy to implement and start working with it!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.