564 comments found

I created the gallery but it doesn’t show up at all.. What to do?

VanKarWai

Please, check the documentation and screencasts in order to have a closer view about how to add your own slides. After this, if you are still in problems with it, open a support ticket and provide an admin user and password to your site.

Cheers!

Default-user

Made a support ticket couple days ago. Please check it out. Thanks.

VanKarWai

Please, provide your ticket ID, I will check it right now :)

sonhiha Purchased

Hi, I need to change the thumbnails in square format, it’s possible, I can’t see the responsive to a similar question in the support and i’m very interesting on it. Thanks in advance!

VanKarWai

Hi snhiha,

please, open a support ticket and provide there the size/ratio you would like to create for your thumbs. We will try to help with! :)

Default-user
sonhiha Purchased

Hi, I’d open a ticket few days ago, number: http://vankarwaisupport.ticksy.com/ticket/273689 thanks in advance!

Default-user
sonhiha Purchased

Hi, there are no answers in the support about my question,..thanks in advance

Hi, is the theme compatible with WP 4.0?

VanKarWai

We have tested the 4.0 version and no problems have appeared. Anyway, I will update the screencasts in order to have a better view about how to add new projects with the new media manager in WP4.0. I´m just seeing some users with some doubts related with this really.

Cheers!

hugsib74 Purchased

Hi,

I seems like the theme is not compatible with WP 4.0, which means we can’t create galleries. Whenever I upload media, it inserts into the project text box, instead of just creating a gallery…

Is there an easy fix for this?

Thanks a lot!

Hugo

VanKarWai

Hi!

it is pretty weird, please, open a support ticket and provide there an admin user and password to you site. We will check this closer in order to understand the reason because this is not working correctly in your case.

Cheers!

Default-user
hugsib74 Purchased

I just did, thanks for the support!

Default-user
hugsib74 Purchased

Do I get an email when you respond to it?

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