An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by VanKarWai

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from VanKarWai:

Support is offered only via Ticksy. There you will find the entire terms!

Important:

Support is only given during 8-7 (GMT+1), Mon – Fri. Support only covers queries about bugs & issues related to the theme. Custom requests are not fulfilled.

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

“I get “Error loading work” message when I try to open a project.”

Sometimes in some WordPress installations you need to update the permalinks in order to get the pages load correctly. In the WordPress Dashboard go to Settings, Permalinks and click on Save Changes.

“My custom theme options are not been applied in the site correctly. I can’t move the logo, I can’t change the navigation bar background, I can’t change the main color, etc.”

It’s very probable that you uploaded the theme in the directory /wp-content/themes/folio-two-wordpress/folio-two

You should not upload the folio-two-wordpress directory, so you have to remove it. The theme have to be in the /wp-content/themes/folio-two directory.

“My Vimeo videos do not load correctly”

Check the URL you are using for your Vimeo videos. They should be using a single HTTP header, not a HTTP header. A correct Vimeo URL would be like this one – http://vimeo.com/7809605 This would be incorrect and will not work – https://vimeo.com/7809605

“I want to update Folio Two from v1.0 to v1.2 and I’ve made modifications to some files. Can I know which files have been changed since the v1.0?”

Here you have the complete change log from the first version to the v1.2. Note that M means modified, A added and D deleted.

M style.css
M css/custom.css
M css/dynamic.css.php
M template-contact.php
M functions.php
D assets/ipad.css
M assets/large.css
M assets/middle.css
M assets/mobile.css
M page.php
M template-dribbble.php
M languages/en_US.mo
M languages/en_US.po
A languages/es_ES.mo
A languages/es_ES.po
M single-slideshow.php
M single.php
M functions/two2-theme-settings.php
M functions/two2-theme-options-fonts.php
M functions/two2-theme-options-pages.php
M functions/css/colorpicker.css
M functions/two2-theme-options-style.php
M functions/two2-theme-enqueues.php
M functions/two2-theme-options.php
M functions/js/framework-options.js
M functions/two2-theme-custom-fields.php
M functions/two2-theme-custom-post-types.php
M functions/two2-theme-options-project.php
M template-news.php
A js/lang.js.php
M js/custom.js
M js/fulldivgal-v1.js
M js/fulldivgal-v2.js
M header.php

About styling your theme we always recommend to use the custom.css feature included with the theme. You can use the custom css field you will find in the option panel. All the styles included there wont be removed or overwriten with updated files.

If you did some changes in javascript files or any other important file be sure you have into account the code added for you with the new updates. Personally I like to recommend Kaleidoscope as a file comparator software. It is really easy to use and to find where the code changed between different versions.

Anyway, remember to back up your files always you update your theme and if you have any question contact us always you need it.

“I want to update Folio Two from v1.2 to v1.3 and I’ve made modifications to some files. Can I know which files have been changed since the v1.2?”

Here you have the complete change log from v1.2 version to v1.3. Note that M means modified, A added and D deleted.
M style.css
M css/dynamic.css.php
A css/jplayer-two2-skin/jplayer.two2.png
A css/jplayer-two2-skin/jplayer.two2.css
A css/jplayer-two2-skin/jplayer.two2.seeking.gif
A css/jplayer-two2-skin/jplayer.two2.video.play.png
A css/jplayer-two2-skin
M template-contact.php
M functions.php
M assets/large.css
M assets/middle.css
M assets/mobile.css
A images/nivo-theme/arrows.png
A images/nivo-theme/loading.gif
A images/nivo-theme/default.css
A images/nivo-theme/bullets.png
A images/nivo-theme
A includes/Jplayer.swf
M languages/en_US.mo
M languages/en_US.po
M languages/es_ES.mo
M languages/es_ES.po
M single-slideshow.php
M single.php
M functions/two2-theme-options-pages.php
M functions/two2-theme-options-style.php
M functions/two2-theme-enqueues.php
M functions/js/framework-options.js
M functions/two2-theme-custom-fields.php
M functions/two2-theme-custom-post-types.php
M template-news.php
A js/jquery.jplayer.min.js
A js/lang.js.php
M js/custom.js
M js/fulldivgal-v1.js
M js/fulldivgal-v2.js
A js/jquery.nivo.slider.pack.js
M header.php

“I want to update Folio Two from v1.3 to v1.4 and I’ve made modifications to some files. Can I know which files have been changed since the v1.3?”

Here you have the complete change log from v1.3 version to v1.4 Note that M means modified, A added and D deleted.

1.4

M footer.php
M style.css
M css/dynamic.css.php
M template-contact.php
A favicon.ico
M functions.php
M assets/large.css
M assets/middle.css
M assets/xlarge.css
M assets/mobile.css
A images/toggle-minus.png
A images/toggle-plus.png
M single-slideshow.php
M single.php
M functions/two2-theme-settings.php
A functions/two2-theme-widgets.php
M functions/two2-theme-options-pages.php
M functions/css/framework-options.css
M functions/two2-theme-options-style.php
M functions/two2-theme-enqueues.php
M functions/two2-theme-options.php
M functions/js/framework-options.js
M functions/two2-theme-options-project.php
M js/lang.js.php
M js/custom.js
M js/fulldivgal-v1.js
M js/fulldivgal-v2.js
M header.php

v1.31

M js/custom.js

“I want to update Folio Two from v1.4 to v1.41 and I’ve made modifications to some files. Can I know which files have been changed since the v1.4?”

Here you have the complete change log from v1.3 version to v1.41 Note that M means modified, A added and D deleted.
M single.php
M custom.js
M colorpicker.css
M framework-options.js
D jquery-ui-1.8.18.custom.min.js
M two2-theme-enqueues.php
M two2-theme-settings.php
M two2-theme-widgets.php
M two2-theme-custom-fields.php
M two2-theme-enqueues.php
M style.css (version updated)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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