An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do you to turn the auto-scroll off?
In the scripts folder open folio.js. You will see a section commented called “slider”
change the autoscroll setting from: .autoscroll(6000)
to.autoscroll({autoplay: false})
Tip: The 6000 is the time between scrolls so if you want it longer, increase the number
How do you make the Video in light box larger.
?width=792&height=294
place at the end of the link, no spaces, to make them any size you want.
change the numbers to what you want.
This works the same way as a swf file. You can find more details and an example in the theme’s directions under Adding Video/Movies Item #4
Vimeo videos of different sizes. Append changed slightly.
&width=980&height=500
Use an ampersand instead of a question mark to append your link directly after the vimeo movie iD… no spaces. Change size to what you need.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
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