433 comments found

rsdolce Purchased

Hi there,

I bought this template about a year ago and have edited it highly (Joomla 2.5), just realised there has been a fair few updates.

If I download the latest version of the template and install it via extension manager, will it just make the updates without effecting the design and logo and images and extra plugins etc?

Thanks in advance!

Rachel

arrowthemes

Hi Rachel,

It depends on how you’ve ‘highly edited’ it. Something to note, the new version has also added breaking changes which were not there in v 1.x. Please see this thread for more information.

For all support question, kindly post in the forums: http://www.arrowthemes.com/forum/fontaine-template

regards, Joel

Hi, i have this website using your theme. http://singaporedentalspecialists.sg/. but the website not working in ipad. can you help me to check asap!

arrowthemes

Hello,

If you need support, please post on our forums: http://www.arrowthemes.com/forum

If you don’t have an account, you can create one here: http://www.arrowthemes.com/create-account

Please also ensure you are running the latest version: v 2.2.1

regards, Joel

Since your forum wont accept my perfectly valid purchase code to sign up…

“Warning Failed to bind registration data: Invalid purchase code”

...and your Contact Us link is a ”#”, hopefully you’ll read this here.

Your bullet shortcodes arent working. Don’t know if they ever worked as I just got around to trying them for the first time. Not sure how to fix them.

If I have to re-install RokCandy, where/how/what/who/when etc…..?

Please help?

arrowthemes

Hello hardsignal,

Did you use the same username as your Themeforest name when registering your account? Normally that’s what causes that message. Please send me your purchase code via support [at] arrowthemes [dot] com and I’ll register it for you using the same form.

The bullets work using the shortcodes. I would need to look at your code to see how you are implementing them. Are you using the quickstart?

Once I register your account, please open a thread on our forums with the link to your site and we’ll help you out. http://www.arrowthemes.com/forum

regards, Joel

Hello!

I am updating from Joomla 2.5 to Joomla 3.0. I used the Turqoise color scheme and profile in 2.5 but in Joomla 3.0 it is missing.

Is there a easy way to add the turqoise color scheme? Or do I have to code everything one by one…?

arrowthemes

Hi Anna,

Thanks for writing to us.

You just never know when you need our help so that’s why we prefer doing support in one place – on our forums.

Answer: In the early versions we had turqoise but not any more. However if you still have the older 2.5 version (with turqoise) with you, just copy the config file across to your Joomla 3 and all should work well.

regards, Joel

Default-user

Hello Joel,

Thank you for the response. I will try that :)

Regards, Anna Webdesign

arrowthemes

You’re welcome Anna.

Have a blessed week. ;)

Hi,

I bought the template two months ago but I can’t see it in my downloads section. How can I install the new updates for this theme?

Thank you.

arrowthemes

Hello,

Most probably you purchased it with a different account. Could you check if you have the licence or purchase code then I can help you create an account on the forums.

thank you. Joel

I’ve tried several time to sign in on your website for support but it’s too complicated…. Looks like you don’t want clients on your website (the link “contact us” in your footer is …. empty !!!). The UX is something important ….

I’ve bought Fontaine theme here on Envato Themeforest on 12th October 2014 : (licence code available by email only).

I’ve tried to send you an email on the addresse indicated on your Facebook page (support@arrowthemes.com):... return to sender !

Are you serious ?

Thanks in advance to let me post on your forum (I’m a client, you must accept) or giving me the support I request by email.

arrowthemes

Hello Daniel,

I’m really sorry for the trouble. I’ve received your emails and responded to it as well as on the forums.

regards, Joel

Before I purchase I would like to see the template backend settings. Please advise if this would be possible, if not, could I see screenshots of the backend settings?

arrowthemes

Hello,

Unfortunately we can’t give access to the administrator backend but you can see the template options on this page

Let me know if you have any further questions.

regards, Joel

Default-user

didn’t see that, looks great. Is there a setting for the mobile menu, to have it only show top level items and have to click or touch to make a sublevel visible?

arrowthemes

Unfortunately no. What we have is a slide in menu (what we call the ‘offcanvas’ menu) which works better, especially for many menu items.

regards, Joel

unal Purchased

Hi,

I want my website to latest update version but I wonder if I lose all change that I did before. I change logo and some more things. Do I have risk if I download the fontaine_j3_quickstart.zip file via extension manager? Thank you.

Default-user
unal Purchased

Should it be enough to replace only changed files with my site’s files according to your change log history?

arrowthemes

Hello,

Depending on the version you are running, you need to replace all the changed files as noted in the changelog upto the most recent version. If you are running version 1.x, please be sure to check this thread

regards, Joel

Hi,

In the Joomla 2.5 version, can the homepage slider width be reduced to 2/3 to be able to include a module to it’s left or right?

Thank you

arrowthemes

Hi,

No. You’ll have to add a module position to have that.

regards, Joel

Hi..

Btw can i change the background to image ??

Thanks.

arrowthemes

Hello,

Sorry I didn’t understand what image you are referring to. Please clarify?

regards

ryanadikara

i mean, can the background replace by the image or picture? thanks

arrowthemes

Yes you replace the background with your own image.

regards

Any planned updates? Found a bug: http://i.imgur.com/SUXDSN2.png

Thank you very much.

arrowthemes

Hello,

Yes, we are currently working on an update which will be released once it is complete.

The space/line seen above the slider overlay text is not really a bug. Most times it is caused by a difference in the logo size, padding or so, which can easily be fixed using a few css lines.

Thanks!

Regards, Neemah.

hi, is it possible to place a Commercial banner on each site? If so, how? Is there a section for it? thanks in forward

arrowthemes

Hi,

Do you mean ads? If so, yes you can, by use of extensions like: http://extensions.joomla.org/extensions/ads-a-affiliates/affiliate-systems/google-ads

Thanks!

Regards, Neemah.

tmahmud Purchased

Hi, How do I add the forum theme to apply on my forum currently look like default forum?

Default-user
tmahmud Purchased

I did not see the forum in the quick start or documentations.. Your documentation sucks..

arrowthemes

We are sorry that you feel that way.

Did you really read the documentation? If you check under “Installing the components, modules and plug-ins”, you’ll find the topic “How to install the kunena Template” which directs you on how to install the Kunena Template after you’ve installed the Kunena Extension.

The reason why we don’t include Kunena Forum in the quickstart is simply because not everyone uses the forum and with lower versions of PHP/Mysql, the forum script within the quickstart will sometimes cause an error.

kind regards, Joel

arrowthemes

Thanks also for taking time to rate our template. We’ve taken note of what you’ve said.

Have a good one.

regards, Joel

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