An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, InspiryThemes, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from InspiryThemes:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Support for all our items is provided through our support site. Support staff working days are from Monday to Friday. We normally reply in 24 hours except weekend and public holidays.

Go to item support

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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