createit-pl

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259 comments found.

iamhugo

iamhugo Purchased

Hello, my client is now asking me to add a phone number field to the contact form but I don’t see an option. How do I achieve this please :)

Hi!

Our contact form shortcode does not have an option to create custom fields, but since the version 4.2 we added Contact Form 7 integration, so feel free to use the plugin for custom form. Link to Contact Form 7: here.

I hope it will resolve the issue.

Thanks, createIT

just wondering why on my site www.munchiezrollz.com when i click any of the social media buttons at the top i receive a popup that says “www.munchiezrollz.com says “hello” ” how do i make that go away?

Hi!

Can you please contact our team at http://support.createit.pl with access to your admin panel, so we could check this? Guys from our forum will gladly help you there.

Thanks, createIT

er style=”2”]Have a question? Just Shout!/headerPlease use above contact form to leave your message!/header

........

Lots of code going on on admin contact page ... missing plugin?....whats happening here? There is no visual with this?

Hi!

Have you tried to use Preview Changes button (screenshot: here)? Visual tab is a simple WYSIWYG text editor – it won’t recognize shortcodes, only HTML tags.

In case of any other issues with the theme – please contact our dedicated support team at http://createit.support/ – guys will gladly answer your questions there.

Thanks, createIT

Of course i know how to use that. And yes I sent a request 4 days ago. No response. Your theme does not allow me to set the home page. It Does not save and automatically saves as Latest Post in Customize. I sent all information to you…. please let me know what we can do about this as it is just holding our project up.

Hi!

I can see that you created ticket on our forum yesterday and we answered on the same day. To setup homepage, please go to Appearance > Theme Options – Pages – you will find information about this also in our documentation. If you still have some questions/problems – our team will be more than happy to help you – just stay in touch with them on forum.

Thanks. createIT

Hi there

Congrats! I wonder if I can change the font style of timeline text. I change the style in Theme Options > Style > Font style but it doesn’t work.

Thanks in advance

Hi!

It would require some Custom CSS changes for several elements – feel free to contact our support forum about that and we will provide you the code to change this.

Thanks, createIT

I am having trouble with the navigation menu for the one pager on the burger theme option. I can’t place the site logo where the demo burgerlovin’ img was and now the links are not taking me to the proper spot on the page. http://www.barbequeboys.com/

Hi!

You can adjust logo position with margins values via Appearance > Theme Options > General (screenshot: here). Links from menu will take you to section with the same ID (screenshot: here). It looks that you are using id=”location” two times on your page – it can cause some problems (ID should be unique value).

Please contact our support team at http://createit.support – guys will gladly help you to solve this.

Thanks, createIT

mjbelfy

mjbelfy Purchased

Are you aware that the lost password form does not work?

mjbelfy

mjbelfy Purchased

Is there a fix available for this?

Hi!

Thanks for reporting this! We’re checking the issue. Which version of WooCommerce are you using?

Best Regards, createIT

hello! i have a couple of questions about your theme

1)on the “story” page i have a big text and i would like to make it scroll inside the box (not going all the way down)

2)on the “home” page, how can i make the blackboard scroll?

thank you very much!

Hi!

1. I’m not sure what exactly do you want achieve – can you please contact our team at http://createit.support/ with some screenshots and examples? Guys will gladly help you there.

2. Scroll should be added automatically when content inside blackboard is longer than displayed area.

Thanks, createIT

Hi, I am trying to edit the location where the Map icon shows – it appears to default to the address the demo theme had. I am referring to the “Events” section. Where can I edit the address for each event?

Hi!

You can do it like on our demo examples, with http://mapjam.com – just insert your location and click on Go.

Thanks, createIT

Thank you so much for your help! :)

Hi! I trying to import demo content using 1-Click Demo Import as described on Documentation. But I think my theme is wrong, because Theme Options page is empty. Can you help me? http://loschicanospaleteria.com.br/site/printscreen.png

Hi!

Issue can be caused by some javascript conflict in theme options panel – try to deactivate all plugins and check whether issue persists. If that won’t help – please contact our support team at http://createit.support/ with access to your admin panel and FTP, so we could check what is the problem here. Guys will gladly help you there.

Thanks, createIT

XS22

XS22 Purchased

Hello After install and importing data i want to choose the correct homepage but after i cllick on save its not saving the choices. Could you help?

Hi!

Sure, our team will gladly help you – just contact them via http://createit.support/ with your site details, so they could check the issue.

Thanks, createIT

Hi! Where is the code for the geolocator? and where does it begin or end? or is it a plugin? Please help! Thanks

Hi!

You will find locator settings in Appearance > Theme Options (screenshot: here) as well as information about how to use it. In Truck 1, Truck 2, etc. you can define your locations and then display them on the map with Google Map Markers shortcode.

Thanks, createIT

Hello. I need update to wordpress 4.4. Please update theme. Thanks

Hi!

Our theme is compatible with Wordpress 4.4 (our demo uses this version) – item description should be updated now. You can update your WordPress without any worries.

Thanks, createIT

I have an urgent issue! I created a support ticket, but I am also commenting here to hopefully get faster support. I updated the theme and now my menu has disappeared! Please help: elponce.com/menu

Sorry to bother you again, but I hope we can get this fixed today as we are doing a Christmas special so it’s a bit embarrassing to have the site down. I sent the log in to the site in the ticket I started so you can take a look. All the menu items and contents are still there so I have no idea why it’s not showing up. I really appreciate your help!

Can someone please help? Please take a look at the menu page as there is an error: http://elponce.com/menu/. All the menu items are there and shortcodes are intact on the page. Ever since I updated the theme, the menu disappeared. Please help!!

Hi!

We’re really sorry for the long waiting time! Support forum was closed during the Christmas. Our team is checking your topic right now – someone will contact you shortly.

Best Regards, createIT

I updated WordPress to 4.4 and now, my menu shortcode doesn’t filter my cat_name anymore : every menu item appears in every menu shortcode. The website is still in dev, not visible, but it is the same problem as I can see on the menu of Sinoun (previous comment), on its page http://elponce.com/menu ...

I have to publish this website which is finished, but I can’t do it now…

Hi!

Thanks a lot for reporting the issue. We’re checking what is causing the problem. It should be fixed in next theme version. If you don’t want to wait for official update – please contact our support team at http://createit.support – our team will give you updated files as soon as fix for this will be ready.

Best Regards, createIT

As I’m a dev, I found the problem in the query args you send. The {tax} arg for WP query was deprecated since WP 4.1, and was removed in 4.4, so you have to use {tax_query} instead. I changed the line in \burgertheme\framework\shortcodes\ctShortcodeQueryable.class.php which was : $normalized[$rawParams[‘post_type’] . ’_’ . $taxNamespace] = $normalized[‘category_name’]; to : $normalized[‘tax_query’] = array( array( ‘taxonomy’ => $rawParams[‘post_type’] . ’_’ . $taxNamespace, ‘field’ => ‘slug’, ‘terms’ => $normalized[‘category_name’] ) ); and eveything is fine now.

Hi!

Thanks a lot for the feedback! We’re checking out your solution :)

Best Regards, createIT

I am having the exact same issue as Oelita mentioned above: every menu item is appearing in all categories using WP 4.4.1. I need this fixed ASAP! The site is live and customers are getting confused and complaining. Please let me know how to fix this as soon as possible. Thank you.

Hi!

Sorry about the problems with the menu! As we mentioned above – we’re working on it, today problem should be fixed. If you would like to get fixed files before the official theme update – please contact our support team at http://createit.support/ – our team will be more than happy to fix this for you.

Best Regards, createIT

Hello again!

We have posted an information about the fix for menu category issue on our support forum, link: here. If you don’t want to wait for theme update (it should be available today, later in the day) – feel free to follow the steps described on forum to fix the problem faster. Sorry for the inconvenience!

Best Regards, createIT

botond

botond Purchased

Hello!

Is there any way to change the Google map zoom? I want to show a bigger piece from the map.

Hi!

Unfortunately at the moment we don’t have option to change the zoom level. User can edit it only from the frontend (screenshot: here), though – it’s a nice feature to have, so we will think about adding this in next theme update.

Thanks, createIT

Presale Questions:
  1. Can this theme handle multiple trucks? My client currently has 7 trucks. Would this theme be able to have multiple truck locators?
  2. Can this theme setup a list of upcoming locations? I see you have events. Are those automatically tied to where the truck will be in the future? Meaning could they set their schedule for the next few weeks and it would automatically update their truck location based on that?

Let me know. Thanks so much!

Hi!

1. Since version 4.2 our theme support multiple truck locator. New feature is available in Theme Options > Multi Locator.

2. You can define location for each event, though it’s not connected with multi locator. New location have to be defined manually.

Let me know if you need any further information.

Thanks, createIT

Thanks! With defining locations, is it a post type that my client could schedule, so they could set their schedule for the next month and it would auto-adjust on the map?

Hi!

No, it’s not a post type, but one of theme options. You can create it in two steps: 1. define number of trucks, 2. set the location for each truck Everything can be done via theme settings.

Thanks, createIT

hermacko

hermacko Purchased

I’m having problems operating the CT- Socials Widget. When you change the size of icons for medium or large , they appear clipped. How do I solve this problem ?

This site : www.qtruck.com.br

I tried to open a ticket in support, but I can not login . I bought the theme this month.

hermacko

hermacko Purchased

I just notice another problem. Social icons at the top, when viewed on mobile appears mangled . Would this help urgently !

Hi!

Unfortunately I can’t load your page to check the issue (it stops on 96%). Can you please send us a message to support@createit.pl with access to your admin panel, so we could check this?

Thanks, createIT

Is it possible to detect the site visitor’s location and pan the map to his area so that all the trucks in his/her vicinity are shown?

Hi

No, unfortunately we don’t have option to change the map area depending on visitor’s geolocation. You can only define foodtrucks positions based on your current location.

Thanks, createIT

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