166 comments found

Support Now Available!

We are finally back and will be providing support for customers who have purchased our products since I have been busy over the past year due to personal reasons.

We have disabled the forum we used to use due to certain spam problems. For now please use the item comments section here for support!

We also apologise for any inconvenience we may have caused whilst we have been absent in terms of support questions although this it is not mandatory for authors to provide support, we understand how hard it is to get used to a new theme!

Regards, George ThemeProvince

Hi there,

I contacted you a while ago regarding fixing a chrome bug, it seems that you have released an updated version that fixed that. How do I go about updating my current website without loosing everything in it and having to set it up all over again?

I noticed that through WP your footage theme doesn’t seem to have an update available?

Cheers

ThemeProvince

Hi there,

Download the new jQuery version. http://jquery.com/download/ and upload to your server.

Open header.php in the theme folder. Search for where jQuery is being included and replace the old file path with the new jQuery script you just uploaded.

vishneo Purchased

hi,

I am using Footage theme purchased from themeforest. None of the SEO plugins are working for this theme so i have put a support request for All in One Seo Package. The reply i have received from them is below

“The problem is with your theme. When you click on a link to a page the page is displayed as part of your homepage and not as it’s own distinctive page. You’ll need to contact whoever developed that theme and work with them to fix the theme so that each internal page is displayed as it’s own page and not loaded as part of the homepage.”

Now how can i make the pages as individual ones ?

Regards

Vishal

Default-user
vishneo Purchased

SO there is no way to do SEO on each page ?

Default-user
vishneo Purchased

With different keywords / title / description ?

ThemeProvince

Since this theme is an AJAX theme that is true yes. Sorry.

Hi- I need help logging in to support. I bought the footage video production theme, and I need help with the video portion. blackberrydiva@gmail.com

ThemeProvince

Hi support is managed through the comments here as we are updating our support system.

Hi,

in my url is a ”#” hash. How can I change this? For example ( /#/ ): http:/www.mywebsite.de/#/ about-us /

kind regards val

bisontis Purchased

Hi, I’ve bought your theme last month and I’m satisfied enough because of the quality of your project and graphic design. But I have a BIG problem opening it with iPad and other mobile devices. The theme is not responsive at all, but it would not be a damage if… Once the submenu is open, it covers the page it opens and it doesn’t let to read it. It doesn’t close itself, evenif I tap out of it to make it desappear. The most of people look at websites from this kind of devices that don’t support the hover property of the mouse, so how to solve this problem? Please give me a tip, :) Thank you very much for your help, Rachele

Default-user
bisontis Purchased

the website is at this address: www.talpaproduzioni.com. excuse me for my english…

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