164 comments found

  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Exclusive Author
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Referred between 200 and 499 users
+5 more

Support Now Available!

We are finally back and will be providing support for customers who have purchased our products since I have been busy over the past year due to personal reasons.

We have disabled the forum we used to use due to certain spam problems. For now please use the item comments section here for support!

We also apologise for any inconvenience we may have caused whilst we have been absent in terms of support questions although this it is not mandatory for authors to provide support, we understand how hard it is to get used to a new theme!

Regards, George ThemeProvince

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • New Zealand

Hi there,

I contacted you a while ago regarding fixing a chrome bug, it seems that you have released an updated version that fixed that. How do I go about updating my current website without loosing everything in it and having to set it up all over again?

I noticed that through WP your footage theme doesn’t seem to have an update available?

Cheers

ThemeProvince

Hi there,

Download the new jQuery version. http://jquery.com/download/ and upload to your server.

Open header.php in the theme folder. Search for where jQuery is being included and replace the old file path with the new jQuery script you just uploaded.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
vishneo Purchased

hi,

I am using Footage theme purchased from themeforest. None of the SEO plugins are working for this theme so i have put a support request for All in One Seo Package. The reply i have received from them is below

“The problem is with your theme. When you click on a link to a page the page is displayed as part of your homepage and not as it’s own distinctive page. You’ll need to contact whoever developed that theme and work with them to fix the theme so that each internal page is displayed as it’s own page and not loaded as part of the homepage.”

Now how can i make the pages as individual ones ?

Regards

Vishal

ThemeProvince

We have tested this theme with SEO and it is working fine. Each page on the website actually has its own page for example http://themes.themeprovince.com/footage/typography/ if I load this page it goes straight to that page and not the homepage. What is it about that plugin thats not working?

Default-user
vishneo Purchased

Hi, Thanks for your reply. The problem i am facing is whatever title / meta tag i provide on home page it comes on all the pages i have created. Though i have put different meta tags in pages. To check it you can go to www.filmmyshaadi.com here i have defined different title / meta tag in About us Page but its coming same as defined in home page. I have tried Yoast seo plugin as well but none of the SEO plugin is working. Please help

Regards

Vishneo

ThemeProvince

Hi there,

The yoast seo plugin not compatible with AJAX websites like our template I don’t think. That’s why it is not working.

Thanks

Default-user
vishneo Purchased

Hi,

Thanks for your reply, even All in One Seo is not working with this template. Please help

regards

Vishal

ThemeProvince

Hi there,

What I meant to say is seo plugins with mutlipage funationality are not compatible with AJAX websites like our template.

Thanks

Default-user
vishneo Purchased

SO there is no way to do SEO on each page ?

Default-user
vishneo Purchased

With different keywords / title / description ?

ThemeProvince

Since this theme is an AJAX theme that is true yes. Sorry.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi- I need help logging in to support. I bought the footage video production theme, and I need help with the video portion. blackberrydiva@gmail.com

ThemeProvince

Hi support is managed through the comments here as we are updating our support system.

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