149 comments found

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

WASTE OF TIME. Do not buy this. This has been the simplest fix and the most frustrating theme to work with.

BoxyStudio

Sorry you were having troubles with the theme, unfortunately it was an isolated incident and your issues certainly aren’t happening to my other customers.

Default-user

WOW, so if it doesn’t happen to most people then you can’t be bothered? I wasted days trying to get a resolve out of you. Something funky is up with your theme and you really just can’t be bothered to fix this paying customer’s problem. I guess everyone should just take note that if their issue isn’t big enough that it effects many customers its not really of any concern to this seller.

Default-user

I’ve got to find where to rate this app so I can give it a half star. And only half start because the demo looked really cool.

BoxyStudio

The issue isn’t with the theme, it’s with the server. I described that in the ticket. My apologies again, but it doesn’t look like I’m going to be able to help you.

Default-user

Rubbish! – You said you would look into the server and never got back to me. All the other themes work. The only issue I have is with your theme’s “Forgiven page settings” I assume since you never got back to me that you either don’t care, looked into it and decided you couldn’t fix it or never looked into it at all. If it’s so easy, then why did I give you my FTP login details and you never got back to me?

Default-user

the issue is most definitely with the theme.

BoxyStudio

I haven’t had a chance to go through my tickets since then. I’m only replying here because I happened to be on ThemeForest at the time. I will certainly take a look but like I said I can’t promise anything.

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
ajrengel Purchased

It appears sermon filtering returns me back to the home page once I click “filter”. Any suggestions?

(http://timelinemedia.com.au/SITES/ybc/?page_id=177)

BoxyStudio

Hmmm, this seems odd. Can you shoot me a ticket with your login information so I can take a look? Thanks! http://boxystudio.com/support/

ajrengel
ajrengel Purchased

I sent you a login in your ticket system. While you’re there, is there a way to make audio version of the sermons the default active tab when people click on a sermon? At the moment it defaults to open the video sermon tab.

BoxyStudio

Okay, I’ll have a look! It’s definitely possible to make the audio tab the default but it will require some customizations to the theme, which I would have to charge to do for you. I’ll give you more details in the ticket tomorrow morning (when I go through my support tickets).

ajrengel
ajrengel Purchased

If you can chuck it in along with the other customisation you quoted me on, which you said would take under an hour, for the one cost, then we have a deal :)

BoxyStudio

Sure thing, can you just respond to my latest email with all of the customizations you wanted just so I have them in one spot? It’s hard to connect comments made here with support tickets. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Bkwrm Purchased

Hi, I’ve put in two support tickets – one last Thursday and one on Monday. Your website says I should expect a reply within 12 – 24 hours. When can I expect a response? Thanks.

BoxyStudio

Working through my tickets this morning, sorry about that!

Default-user
Bkwrm Purchased

So, it’s now been 2 weeks since I emailed you for support and I still haven’t received a response. As far as I’m concerned, this is extremely poor customer service. To anyone who reads this, I would not recommend doing business with this company, especially if you anticipate needing assistance in a timely manner.

BoxyStudio

I’ve definitely responded to all of my tickets since then. In fact I went through them all this morning as well (as I do almost every morning). So something is definitely getting disconnected here. Can you shoot a direct email to me here: justin[at]boxystudio.com and I’ll get back to you ASAP. Thanks and my apologies for the unnecessary delays!

  • Has been a member for 0-1 years

Hello hi, i’m using the forgiven theme in my project. My problem is when i search a particular page using the search option it is redirecting me to the index page. I don’t know how to fix it, can you help me to fix it??

BoxyStudio

Hmmm, can you shoot me your login information? http://boxystudio.com/support/

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
rferg33 Purchased

Where do you choose the rounded corners in the header, above the navigation?

I only see full width and boxed options. Please help.

BoxyStudio

Boxed option will give you the rounded corners above the nav.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
teedziwa Purchased

Hello, i have just purchased your theme. however i am having trouble with the twitter feed. i have done all the access token and secret key in theme Options. I have sent tweets out but they dont appear in the section i want then to appear on the home page. only the title recent tweets appears

thanks for your help

BoxyStudio

Strange, can you submit a ticket (if you haven’t already): http://boxystudio.com/support/

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
ajrengel Purchased

I had problems with something in my theme and had to restore a previous version, losing the custom modifications you made. Pain in the ass.

I remember you mentioning that the changes will be made available publicly in the next update anyway, how far off are you from releasing this?

BoxyStudio

Which changes were they in particular? I definitely have it on my schedule for this week.

ajrengel
ajrengel Purchased

The soliloquoy integration?

BoxyStudio

Yep, that’s going to be in the next version, due out this week. :)

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 5-6 years

As a future enhancement, will it be possible to override custom fonts (for example, ones that are from Adobe Typekit) rather than the specifically listed google fonts in $google_fonts theme-options.php file?

BoxyStudio

I’ll see what I can do, thanks for the feedback!

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Does this theme support the classic Wordpress child theme structure?

BoxyStudio

Yep!

BoxyStudio

In fact a child theme is included for you to start with.

tech4eleven

sweet

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