159 comments found

WASTE OF TIME. Do not buy this. This has been the simplest fix and the most frustrating theme to work with.

Default-user

Rubbish! – You said you would look into the server and never got back to me. All the other themes work. The only issue I have is with your theme’s “Forgiven page settings” I assume since you never got back to me that you either don’t care, looked into it and decided you couldn’t fix it or never looked into it at all. If it’s so easy, then why did I give you my FTP login details and you never got back to me?

Default-user

the issue is most definitely with the theme.

BoxyStudio

I haven’t had a chance to go through my tickets since then. I’m only replying here because I happened to be on ThemeForest at the time. I will certainly take a look but like I said I can’t promise anything.

It appears sermon filtering returns me back to the home page once I click “filter”. Any suggestions?

(http://timelinemedia.com.au/SITES/ybc/?page_id=177)

BoxyStudio

Okay, I’ll have a look! It’s definitely possible to make the audio tab the default but it will require some customizations to the theme, which I would have to charge to do for you. I’ll give you more details in the ticket tomorrow morning (when I go through my support tickets).

ajrengel

If you can chuck it in along with the other customisation you quoted me on, which you said would take under an hour, for the one cost, then we have a deal :)

BoxyStudio

Sure thing, can you just respond to my latest email with all of the customizations you wanted just so I have them in one spot? It’s hard to connect comments made here with support tickets. Thanks!

Bkwrm Purchased

Hi, I’ve put in two support tickets – one last Thursday and one on Monday. Your website says I should expect a reply within 12 – 24 hours. When can I expect a response? Thanks.

BoxyStudio

Working through my tickets this morning, sorry about that!

Default-user
Bkwrm Purchased

So, it’s now been 2 weeks since I emailed you for support and I still haven’t received a response. As far as I’m concerned, this is extremely poor customer service. To anyone who reads this, I would not recommend doing business with this company, especially if you anticipate needing assistance in a timely manner.

BoxyStudio

I’ve definitely responded to all of my tickets since then. In fact I went through them all this morning as well (as I do almost every morning). So something is definitely getting disconnected here. Can you shoot a direct email to me here: justin[at]boxystudio.com and I’ll get back to you ASAP. Thanks and my apologies for the unnecessary delays!

Hello hi, i’m using the forgiven theme in my project. My problem is when i search a particular page using the search option it is redirecting me to the index page. I don’t know how to fix it, can you help me to fix it??

BoxyStudio

Hmmm, can you shoot me your login information? http://boxystudio.com/support/

rferg33 Purchased

Where do you choose the rounded corners in the header, above the navigation?

I only see full width and boxed options. Please help.

BoxyStudio

Boxed option will give you the rounded corners above the nav.

teedziwa Purchased

Hello, i have just purchased your theme. however i am having trouble with the twitter feed. i have done all the access token and secret key in theme Options. I have sent tweets out but they dont appear in the section i want then to appear on the home page. only the title recent tweets appears

thanks for your help

BoxyStudio

Strange, can you submit a ticket (if you haven’t already): http://boxystudio.com/support/

ajrengel Purchased

I had problems with something in my theme and had to restore a previous version, losing the custom modifications you made. Pain in the ass.

I remember you mentioning that the changes will be made available publicly in the next update anyway, how far off are you from releasing this?

BoxyStudio

Which changes were they in particular? I definitely have it on my schedule for this week.

ajrengel
ajrengel Purchased

The soliloquoy integration?

BoxyStudio

Yep, that’s going to be in the next version, due out this week. :)

As a future enhancement, will it be possible to override custom fonts (for example, ones that are from Adobe Typekit) rather than the specifically listed google fonts in $google_fonts theme-options.php file?

BoxyStudio

I’ll see what I can do, thanks for the feedback!

Does this theme support the classic Wordpress child theme structure?

BoxyStudio

In fact a child theme is included for you to start with.

tech4eleven

sweet

I love this theme!! Thanks!

I”m curious as to when the we are to expect the next update. Lots of expectations for this next update…

- Can you add any social sharing features on the sermon pages?

For now (or maybe this is the solution) I’m using a plugin for Social Sharing. However, Is there a way to determine what’s grabbed…right now… all that I’ve tried…will grab the breadcrumb as well as the Title and When and Who and the “No Comments” and…. It would be great if it could just grab the Title and the excerpt. Is this something that can be updated in the theme?

- Also, can there be a setting that turns off the unused elements in the excerpts – such as comments. I can turn off comments, but every “sermon” still has “No Comments” under the title in the list. This doesn’t look clean and makes the sermons seem like they’re not even engaged.

- On the same line…can the filter option in the sermon archives not show what’s not used? For example… I don’t use “books” or “topics” and they just show up as 2 icons oddly placed. It doesn’t look clean.

See example… http://catalystchurch.cc/sermon-archive/

looking forward to the upcoming update! Thanks!

Marcos

BoxyStudio

Update is in the works!

To turn off comments, be sure you check the box to disable comments from the Theme Options panel. ;)

ajrengel Purchased

Hi there! Any eta on the update yet? As I said before by accidentally over-writing your custom changes to my site, I have lost the ability to:

- Integrate with Soliloquoy Slider - Choose to open Audio sermon by default, when opening a sermon

Also, how/where do I find out about the theme being updated?

BoxyStudio

I will have the update out this week with the changes you mentioned. The update will show up in your WordPress Updates panel. :)

ajrengel
ajrengel Purchased

You’re a legend. thanks for the update and the great work.

BoxyStudio

Haha, you’re very welcome! :)

Hi, I’ve sent email thru here and thru the support page, but no response.

I’m having a problem with the theme translation, because I’m using in Portuguese. All Events plug-in is correct and translated, but I’m having issues with the front page feature “UPCOMING EVENTS”.

It shows me the month in English and I can’t find any place to translate that. Where would that be? Please, help me!!

Tks

BoxyStudio

Hey there,

Please send all support inquiries to my support system here: http://boxystudio.com/support/

If you already sent one I can’t seem to find it, maybe try sending a direct email to support[at]boxystudio.com?

Thanks!

Default-user

Just did again. Though you could just answear me here. The problema is written above.

BoxyStudio

Right, but I have to test and debug, I was hoping to do that via your website so I know I’m fixing the issue correctly. I’ll check into your ticket first thing on Monday. Thanks for your patience so far!

siki1982 Purchased

I thought everybody deserves a chance, hence I bought this theme although the comments were quite negative. Having had customer service experience from other sellers I was hoping that the comments are/ were wrong. Sadly I have to confirm that:

1/ Support ticketing system is out of date and no reply is being received after 10 days. 1 out of 5 stars.

2/ Contacted seller via contact form on Themeforest. Again, no reply. 1 out of 5 starts.

3/ Template installation instructions are very vague. 2 out of 5 stars.

Are you a future buyer? Please think twice before spending a lot of money on something you will not get support.

Shame, because it is a great theme. But with every product there should be a great customer service.

BoxyStudio

1 — Yikes, I honestly don’t have any support tickets from you in my support system (which is not “out of date”, I’m using HelpScout).

2 — I have an email here from you, I planned on responding tomorrow (not on the weekend).

3 — My apologies for that, I could certainly always improve the installation instructions.

I will get back to you tomorrow and again, my apologies for the delays. For whatever reason, the emails sometimes don’t get into HelpScout, though I’m not sure why.

Default-user
siki1982 Purchased

1 – I am not the first person to comment on the ticket system (not receiving emails). As you can agree it is vital to get all the communication from customers, otherwise you end up in an uncomfortable situation. My personal issue with HelpScout is that there is no way to track the ticket or to see if anybody else had the same issue as me. Haven’t used that system before, but there are a lot better ticketing systems out there which would benefit you (and your customers). Might be time for a change … : )

2 – Fair enough.

3 – Glad to hear that you are open to improvements.

BoxyStudio

I’ve used several ticket systems (even built my own at one point) however HelpScout felt the most personal—providing direct email contact with my customers. But when it fails it fails hard, which really sucks for the end user. I sincerely apologize for the delays in getting back to you (I do really work hard to respond to everyone within 12-24 hours, unfortunately when an email slips through though, there’s not much I can do about that.)

Like I said, I’ll respond to your email first thing tomorrow morning once I look into the issues and come up with some solid responses.

Thanks for hanging in there with me, I appreciate your candor as well. It helps me improve! :)

rallred2 Purchased

i purchased this theme and love it, but i have a question. It comes with the visual composer plugin how do we get a code for that so that i can update it?

Thanks

BoxyStudio

You don’t need the code to update (the code is technically owned by BoxyStudio). You can update by following this quick guide: http://docs.boxystudio.com/article/29-faq-how-do-i-install-the-latest-versions-of-the-included-plugins

Hello,

I am looking to purchase this theme for a client and I am curious of few things:

For the sermon audio files, are they compatible with Apple devices? DO you use a particular plug in like SoundCloud? Is it responsive? Does the blue slider have to be used? Basically, can I remove the blur?

Many many thanks!

BoxyStudio

Yes to everything! The blur slider is Forgiven’s custom slider, but you can also use Slider Revolution (included) and/or Soliloquy (also included).

BoxyStudio

To be more clear about the audio, you add the audio either by uploading an MP3 or some other audio file, or you can simply paste a link to SoundCloud or another external audio file.

sckeenan Purchased

How do I add a Flickr feed to the bottom of the page widgets? I am finding support for other social plug-ins but not Flickr. Will it be added soon?

BoxyStudio

You can install a Flickr plugin that has a widget and add it that way. Forgiven doesn’t come with a Flickr widget.

Brilliant theme. Id love to know if there is a way of adding a second slider to the homepage that takes up the entire width of the boxed wrapper, like the main slider can? Adding the slider short code to the page content is bound by the page content wrapper of course but I want to extend it all the way to the boxed wrapper. any way?

tech4eleven

All I see is the very first option to choose a slider as seen in this screenshot: http://take.ms/xQuYn. I have one chosen already but Id like to add another revolution slider down the page too and have it also spanning the entire width of the boxed layout.

BoxyStudio

Oh gotcha… you can’t do that unfortunately. Sorry!

tech4eleven

ok

Hi there!

I just noticed that the included Revolution Slider is Version 2.1.1

There is a 4.5 – will that be available?

Thanks,

Marcos

BoxyStudio

When you install the theme, it will ask you to install the plugins as well, and it will install the newest versions.

rallred2 Purchased

On the newest template update the sermon bar defaults to purple, is there a way to change that? Also the volume control level is not in the player it is below it?

Thanks, Robbie

BoxyStudio

I plan on adding some color options to the sermon bar in the next update, sorry about that! And I’m not seeing the volume control issue, what browser are you using?

Default-user
rallred2 Purchased

Safari

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