64 comments found

LeeDecker Purchased

[IMG]http://i47.tinypic.com/2hp4uu9.jpg[/IMG] There is an example of what I am referring to

Chimpstudio

Hi LeeDecker,

Thank you for getting in contact with us on themeforest. Yes, you can change the content text color from style.css file. For the headings color you can change color scheme from wp-admin > general settings.

We have a customer support ticket system. Here is it’s link www.chimpstudio.co.uk/support . If you have any further issues then please submit your ticket and mention your issues there. Our customer representative will help you out in it.

Best Regards,

ChimpStudio

nabucoweb Purchased

Look, I have tried many times to get helped on the forum, but you DONT ANSWER ME THERE!! THIS IS THE WORSE THEME I EVER USE, FULL OF BUGS AND THE DEVELOPER JUST DONT GIVE A SHIT!

IM LOOSING THE JOB BECAUSE THE RESPONSIVE MODE JUST DONT WORKS. THE BUGS ON SIDEBAR AND GALLERY ARE PISSING ME OFF TOO!

I WANT THIS BUGS FIXED TODAY OR MY MONEY BACK!

Chimpstudio

Hi nabucoweb,

Thank you for getting in contact with us on themeforest. Relax nabucoweb. Please write me here what are the issues which you are facing support@chimpstudio.co.uk . If they are real bugs then we will fix them and update you soon.

Best Regards,

ChimpStudio

Chimpstudio

Hi nabucoweb,

Please tell me your ticket number, i would like to see whether you are answered or not? Our customer support team always response everyone on time. So, i would like to overview by myself.

Best Regards,

ChimpStudio

stb_stb Purchased

Same for me nabucoweb! I have sent an e-mail to Chimpstudio many days ago and did not received any reply from them. The responsive mode does not work at all even if in the demo seem to work.

Waiting for support

Default-user
stb_stb Purchased

Hi Chimpstudio, responsive mode is “ON” in the setting section but it does not work. However I have just opened a tiket in your support system.

Hope to solve the problem

Chimpstudio

Hi stb_stb,

Thank you for getting back to us.

Yes its perfectly a good idea to get in contact with our customer support team.

Best Regards,

ChimpStudio

Default-user
stb_stb Purchased

Hi, after many days the responsive mode problem is NOT jet solved on my site and I have not received any answer to the ticket I have submitted. Since other persons have my same problem It would be fairer to sell your theme as a NON RESPONSIVE theme…

PS. before you answer me asking my ticket number I can tell you that I haven’t received any number, and I can not even resubmit my ticket since your support form says that my purchase code is aleready used (or somethig like that). Also, I have sent an e-mail to support@chimpstudio.co.uk and I have not received any answer…

lologamo Purchased

How can i add reservation form?

Chimpstudio

Hi lologamo,

You can add reservation form from rich content area shortcode options. If you need any further help then please do not hesitate and create a ticket here www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards,

ChimpStudio.

neomedia Purchased

Hi Team,

I have same probleme as many person with responsive mode. I’m looking for your support forum or FAQ on www.chimpstudio.co.uk/support, but seems that section doesn’t exist. So I’m going to create a new ticket which has been solved for another customer, it’s a pity for all to loose time. Thx in advance.

Andrea from Neomedia

htayyub Purchased

Can I remove the buy button from a recipe page?

Chimpstudio

Hi,

Thank you for getting in contact with us on themeforest. Yes you can remove this button. You can find its code in single-recipes.php file in line 122 to 134. If you will remove this code the ‘order now’ button will remove from recipe page.

If you need any further help then please do not hesitate to get in contact with our customer support representative on www.chimpstudio.co.uk/support/

Best Regards,

ChimpStudio

shontrix Purchased

The color scheme change doesn’t work at all,

http://imageshack.us/a/img690/9481/colorschemep.png I am facing severe issue and making a people upset by choosing this theme.

You should never release an incomplete theme if one of the major functions do no work.

My client is getting pissed with the delay I have opened the ticket on 19th of May, still not resolved! This is poor quality work… and completely unexpected…

My Ticket number on the support is [#833]

Chimpstudio

Hi shontrix,

Please drop me an email with all details. I will check if there are some real bugs then we will definitely resolve them out.

Best Regards,

ChimpStudio

neomedia Purchased

Hi, I’ve posted a ticket 3 weeks ago. My question: ” ... As many persons, I have problem with responsive mode. The option is turned on, but the theme is not adjusting in responsive. I’ve purchased & download the theme this sunday….”

Your reply: ” ... Hopefully soon we’ll resolve this issue and release our upgraded version in which this issue will resolved…. ... There is no fix date for the next update Hopefully soon we’ll resolve this issue and release our upgraded version in which this issue will resolved….”

Still today, I don’t have any solution for my problem. On your demo theme, the web responsive mode is working fine, and as many person, we bought this theme according this argument.

I’m not very happy with your honesty. I’m going to complain to Themeforest and I hope to get my money back !

Andrea from Neomedia.

Chimpstudio

Hi neomedia,

Thank you for getting in contact with us on themeforest. Our customer support team is always humble, as clients are really special for them. I am going to look into it personally. If it is a real bug then i will fix it up for you.

You can write me anytime personally on support@chimpstudio.co.uk

Best Regards,

Kim

Hi Chimpstudio! I am to buy this theme but first I would like to know if the Responsive feature is already solved. Thank you!

Chimpstudio

Hi adinteractives,

Thank you for getting in contact with us on themeforest. Yes our theme is responsive.

Best Regards,

ChimpStudio

kthshow Purchased

HELP! I really need help!

How i can integrate ur .psd files to my site??!!

I can uploud files only by FTP, i cant upload this by my admin panel

HELP!!!! Is a very important !!

Chimpstudio

Hi,

Thank you for getting in contact with us on themeforest. In order to upload your theme you need to use the complete zip file. Only .psd file won’t help.

If you need some help then we have a support ticket system. You can take our help through it www.chimpstudio.co.uk/support/. You need to create your ticket and our customer support representative will help you out in resolving it.

Best Regards,

ChimpStudio

what plugin r u using for the Recepie Management?

Chimpstudio

Hi mzorali,

Thank you for getting in contact with us on themeforest. We are not using any plugins. This is a theme customized functionality.

Best Regards,

ChimpStudio

HI I AM VERY DISAPPOINTED !

THERE ARE A LOT OF BUGS AND ISSUES WITHE YOUR THEME. YOU ONLY RESPONDED PARTLY TO ONE ISSUE I HAVE ALREADY SOLVED. I WOULD LIKE TO CALL YOU BY PHONE OR SKYPE OR CHAT AND SOLVE ALL THE ISSUES I HAVE TOGETHER – ONLINE/. PLEASE RESPOND TO ALL OF MT ISSUES ON TICKET #933 OR GIVE ME ANOTHER WAY TO COMMUNICATE WITH YOU. MY CLIENT ALREADY ANGRY – MY WORK LOOKS UNPROFESSIONAL BECAUSE OF ALL THE ISSUES IN THE THEME . I MUST GET SOLUTIONS FROM YOU IMMEDIATELY !!

I WOULD LOVE TO POST THAT YOUR SERVICE IS OK AND THAT ALL PROBLEMS ARE SOLVET BUT THAT IS JUST UP TO YOU…

Chimpstudio

Hi @studio7did,

Our customer support ticket system is made available through it you can take complete guidance. Moreover, our new theme has been updated. You can install it and if you still face any issues then you can continue on the same ticket which you have already created. You can mention details to customer support officers and they will help you out in resolving it.

Regards,

Chimpstudio

You can download the latest version from your download section in themeforest account.

Regards,

Do you offer the dummy content for the slider that who feature on your demo site. The exact slider. The 5 sliders that I imported do not offer this.

Chimpstudio

Hi Kellyadvantage,

Thank you for getting in contact with us on themeforest. In order to check how your slider is appearing i need to have a look over it. I would be required to have the URL, without it i would not be able to make any suggestions or any kind of comments. Please do not hesitate to get in contact with us on our customer support ticket system www.chimpstudio.co.uk/support/ and mention your query. Our customer support representative will help you out in setting up the slider as per the demo, for you.

Best Regards,

ChimpStudio

wgalindo Purchased

the logo does not align to the center once you take away a couple of social network buttons or no text in submit recipe it goes to the right for no reason http://oi42.tinypic.com/2mqw4mo.jpg

Chimpstudio

Hi @wgalindo,

As you said that after removing submit button text logo does not allign to center. I have checked it by myself and found there is no issue with this. You must have made some changes in css that’s why you are facing this issue otherwise no one facing this problem in our theme.

If you need some help then please get in contact with our customer support at www.chimpstudio.co.uk/support/

Regards,

elknapp Purchased

Hi guys, i purchased your theme some time ago and didnt use it because of all the complains, question: did you resolve already the responsive issue or not, i dont like to start building something and then it wont work, thanks for your time. Cheers.

Chimpstudio

Hi @elknapp,

Yes responsive issue is resolved in updated version. Kindly download updated version from your themeforest account and install it.

Regards,

elknapp
elknapp Purchased

thanks !

elknapp Purchased

Hi man, is there any way to delete or change the pattern over the photo background, the one below the silder. Hope you can help me with this issue. Thanks !

Chimpstudio

Hi @elknapp,

Yes you can change this background image from theme options > general settings > background image. You can keep empty this field for no background or you can upload an image of your choice.

regards,

elknapp Purchased

Hi guys, another one, i dont need the submit your recipe button in the homepage, so i leave it in blank that part, as it worked, it is not showing on the homepage :) but the logo is not at the center anymore :( , it just moves to the right, i tried to edit the css but i m having trouble with it, could you help me also with this, Thanks in advance.

Chimpstudio

Hi Elknapp,

Go to style.css file in line 430 and find this class ( .header-bottom .logo ) and set further more properties for it ( float: left; margin-left: 200px; )

Regards,

elknapp Purchased

Hi there, im being trying to set up the twitter widget but can´t make it work, any suggestions ???

Chimpstudio

Hi @Elknapp,

Twitter widget is not working on any theme because its API has been changed from twitter site. We are working with the new API at this time. Hopefully soon we will overcome this issue and upgrade it in our new version.

Regards,

elknapp Purchased

Hope you can reply me soon, i cant find how to activate the opening hours on the homepage, is there something i´m missing, thanks for your help in advance.

Chimpstudio

Hi @Elknapp,

You can activate it from theme options > home page settings > home page welcome area.

Regards,

elknapp Purchased

i think im being very patient with you guys but this is extremely uncomfortable, in your template page you have a 24/7 support… where ? seriously… No need to have this kind of situations if you are honest to us, i saw all the bad reviews and still i think i should give it a try but my mistake, if you cant give support, then you can´t sell this product, i m wasting my time and money.

Chimpstudio

Hi @elknapp,

We do not provide any support here. We have a proper customer support ticket system being set up for the convenience of our customers. You need to use it in order to get in contact with us. If you will follow proper procedure you will get proper and fast customer support.

Regards,

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