67 comments found

Dear Buyers,

We are providing customer support through our ticket system www.chimpstudio.co.uk/support/ . Please use it in order to get in contact with our customer support representatives. They will help you out in resolving your issues.

Regards,

JFXIW Purchased

Am waiting for a response from your ticket system :)

Chimpstudio

Hi JFXIW,

Please continue on ticket system.

Regards,

mportela Purchased

I would like to know 1. how I chance the background orange reticule (crosslinks) from pages that is place on the background. 2. how can I change the header bar color (default is brown)

thanks

Chimpstudio

Hi @mportela,

You can change this background orange reticule color from style.css file in line number 554. The header bar color can be change from style.css file in line number 460.

If you need any further help please get in contact with our customer support at www.chimpstudio.co.uk/support/ . Our customer support representative will help you out in resolving it.

Regards,

We’re trying to open up a new ticket in your support system but it’s not letting us. Please advise ASAP.

“Ticket Already Created Against This Purchase Code, Please Login To View/Re-Open The Ticket”

Chimpstudio

Hi @fifthandmissing,

This means that you already have a previous ticket being created. Please use the same ticket id for communicating further with our customer support representative.

Regards,

Is your theme compatible with WPML?

rubenvs Purchased

Hi,

There is any problems with the selector Stylesheet that is inside the “page builder”? It doesn´t change the preset colors nor does the custom colors (form dropdown).

How can I change the text on the homepage under Our Blog?

Hi – thinking about buying this theme – does it come with the demo content you can import and have it set up like this demo?

Thanks.

Chimpstudio

It needs refresh to work properly, how come it is an issue to be fixed. This is how it works actually.

MyDogShotJFK

Yes, it works now, but it seems like it would be more streamlined if it was a little widget or applet that didn’t require refreshing the whole page to view the recent bog posts. Especially where it’s down on the page, you have to scroll past the hours and specials, then you get to the Recent posts (‘Our Blog’), and clicking to go through the posts makes the page refresh, then you have the scroll down the page again to see the result. It just seems a little needless. But it’s a great theme, don’t get me wrong. If my client chooses this theme I’ll just have two posts on the front page, like featured posts.

Thanks for your help.

Chimpstudio

Thank you for your valued suggestion, we will consider them for sure, we are always open for improvements and positive suggestions.

Hello, I bought the theme but unfortunately I am unable to put the slider work. Can you help me?

Chimpstudio

Will you please which slider you are talking about? Layer or other sliders? If it is Layer, you need to install Layer slider plugin first, it is included in the package. If other sliders, add a slider in the Slider section and then Go in Theme Options > Slider Settings > Turn slider ON.

The Welcome message will not appear on the homepage. I’ve done everything as the documentation says, but still a welcome message is not displayed.

Chimpstudio

We are not able to help you otherwise as investigating a problems needs a look into the back end.

Default-user

Problem solved! I have not used the feature of your theme. I used the following code to solve the problem:

<?php query_posts(‘page_id=239’); if ( have_posts() ) : while ( have_posts() ) : the_post(); ?>

<?php the_title(); ?>

<?php the_content(); ?> <?php endwhile; endif; wp_reset_query(); ?>

thanks !

Chimpstudio

That sounds great. Thanks for your input. We are really sorry not being able to do it for you as you know it had technological constraint.

ajzito Purchased

I bought this theme and when I try to use the Layer Slider it says

LayerSlider WP: old jQuery issue

It looks like you are using an old version (1.10.2) of the jQuery library. LayerSlider requires at least version 1.7.2 or newer. If you are using the WordPress version of LayerSlider, you can try out the “jQuery Updater” plugin from the WP plugin depository. If you don’t know what to do, you can write us a private message from our CodeCanyon profile page. We need a temporary WP admin account (or a temporary FTP account in some cases) to solve this issue.

I have already updated to the latest version so I am unsure when it is saying i need to update.

Chimpstudio

Due to update in word press version, this issue has arisen. Please create a ticket at http://chimpstudio.co.uk/support and provide your login details there. It will be resolved as soon as it comes there. It just requires an update of Layer Slider.

Warning: Creating default object from empty value in /home/naldilaimi/public_html/wp-content/themes/forkbite/header.php on line 437

I had this warning pop up over my Slider. How do I get this warning removed. Line 437 looks like this… without my (line 437)

<?php
                           if ($show_slider == 'on') {
                               $counter_gal = 1;
                               $node->width = 940;        (line 437)
                               $node->height = 420;
                               ?>

How do I fix this? I took a ticket a few days ago for something else and had no response so figured I would ask here Thanks

Default-user

awesome thanks for the quick response! go it!

Chimpstudio

Happy to see it working for you. :)

Chimpstudio

I tried investigating things on support end, and results says there is no ticket with your current user name. Can you please send me the ticket number of email from the id you used to create ticket at my Contact Us form. I will thoroughly investigate it for our mutual good. If there was a ticket it must have been answered. Ignorance is a crime at my end. I hope you will help to find out things.

thenryj Purchased

Hello i bought this theme and it is completely broken in IE and layer slider doesn’t show up. www.dineurbancountry.com

Chimpstudio

Let me investigate it thoroughly for you, I am sure it was tested earlier as well and worked fine. But I value your words as you pointed the issues, it means there will be one.

Default-user
thenryj Purchased

can i send you a screen shot of what i have because its broken on my end

Chimpstudio

@thenryj if you create ticket at http://www.chimpstudio.co.uk/support and yes give us screenshots we will try to do your fix asap.

hOW CAN i SHOW THE RECIPES THAT I JUST CREATED? I WOULD LIKE TO SHOW ALL THE RECEIPE ON A PAGE THAT I’M GOING TO CALL MENU. HOW CAN I HAVE A PAGE THAT WILL CONTAIN THE MENU?

Chimpstudio

Create a page, add recipe template in page builder, and select Menu view for recipe, it will show up on front end.

Hi, First of all thanks for creating a beautiful theme. The Our Team Page shows [...] excerpt, how do I disable the same to show complete data.

Default-user

Resolved

Chimpstudio

Happy to see things fine for you. :)

I’m so disappointed with this theme after buying it and spending days and night working on this project, I realized that it not compatible with chrome and IE, any solution to this Please! I’m in trouble with my client. Please help on find a solution as soon as you can. I love the theme. check the website in question in chrome and ei it is not compatible:

www.livingwelltakeout.net

Please help asap!!!!

Chimpstudio

Well, I have 191 clients so far for this theme. If I exclude you, the other 190 are surely running it on all browsers. So far received the first issue like which is disappointing you. I understand your concern and strongly believe that there will be some issue for which you are writing here. But I am sure that is not related to my theme, there must be some settings error. Please create a ticket at http://www.chimpstudio.co.uk/support and explain your issue along with your login details and url./ They will sort it for you.

Thank you very much guys for the theme, the support is excellent. I have question:

Scenarios: My Client have 2 location for their restaurant, what they want is when people go online to order the stores should know what order belongs to which store… Any idea how we can do this? Please help!

Your answer is much appreciated. Niserviceworks@gmail.com
Chimpstudio

Thank you for your nice input. I am glade to see things going good for you. But I am afraid you cannot achieve said functionality in this theme. This is not possible.

Hello,

After adding the slider on the home page my url looks like this: http://mysite.com/#&slider1=2

Is there a way to prevent this please? Thanks

Chimpstudio

We are using third party plugin for the said slider. If you use any other slider, it will cause you this trouble. However, for this slider, you need to update your wordpress version and theme, the issue will be resolved.

Default-user

I am using the slider that came with the theme and my theme and wordpress are up to date but still showing the same issue….

Chimpstudio

Please create a ticket at http://www.chimpstudio.co.uk/support and provide login details url to get your questions answered.

Hi Guys!

I would like to buy forkbite template. I see on the listing of supported WP versions v3.3, v3.4 and v3.5 but I don’t know how this teplate will works on WP v8.0 or v8.1. Due to the security issues I would like to update my WP to the actually highest version (my site is still running on WP v3.4) so has anybody experience with forkbite running on a higher version of WP than officially supported versions?

Thanks!

Default-user
lajcsi Purchased

OK! So I’ve purchased your Forkbite theme! Nice job! ;-)

Chimpstudio

Thank you for selecting us. Please let us know if you face any issue. We are here to assist.

Does the admin backend use a “Drag & Drop” page builder?

Or is it strictly via shortcodes ?

If it is just with shortcodes can I please see the backend to see how user-friendly it is ?

=========

- turner2f

Chimpstudio

It uses drag & drop options.

by
by
by
by
by
by