ThemeForest

Forkbite - Food Recipe and Restaurant theme

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

[IMG]http://i47.tinypic.com/2hp4uu9.jpg[/IMG] There is an example of what I am referring to

Chimpstudio

Hi LeeDecker,

Thank you for getting in contact with us on themeforest. Yes, you can change the content text color from style.css file. For the headings color you can change color scheme from wp-admin > general settings.

We have a customer support ticket system. Here is it’s link www.chimpstudio.co.uk/support . If you have any further issues then please submit your ticket and mention your issues there. Our customer representative will help you out in it.

Best Regards,

ChimpStudio

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Look, I have tried many times to get helped on the forum, but you DONT ANSWER ME THERE!! THIS IS THE WORSE THEME I EVER USE, FULL OF BUGS AND THE DEVELOPER JUST DONT GIVE A SHIT!

IM LOOSING THE JOB BECAUSE THE RESPONSIVE MODE JUST DONT WORKS. THE BUGS ON SIDEBAR AND GALLERY ARE PISSING ME OFF TOO!

I WANT THIS BUGS FIXED TODAY OR MY MONEY BACK!

Chimpstudio

Hi nabucoweb,

Thank you for getting in contact with us on themeforest. Relax nabucoweb. Please write me here what are the issues which you are facing support@chimpstudio.co.uk . If they are real bugs then we will fix them and update you soon.

Best Regards,

ChimpStudio

Chimpstudio

Hi nabucoweb,

Please tell me your ticket number, i would like to see whether you are answered or not? Our customer support team always response everyone on time. So, i would like to overview by myself.

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
stb_stb Purchased

Same for me nabucoweb! I have sent an e-mail to Chimpstudio many days ago and did not received any reply from them. The responsive mode does not work at all even if in the demo seem to work.

Waiting for support

Chimpstudio

Hi stb_stb,

Thank you for getting in contact with us on themeforest. First, for responsive mode, you need to put it ‘ON’ from your settings section. After that it will work for you. Secondly, we don’t provide support from our email anymore. We have a special support ticket system. If you need any kind of help then you need to get in contact with us on www.chimpstudio.co.uk/support.

Best Regards,

ChimpStudio

Default-user
stb_stb Purchased

Hi Chimpstudio, responsive mode is “ON” in the setting section but it does not work. However I have just opened a tiket in your support system.

Hope to solve the problem

Chimpstudio

Hi stb_stb,

Thank you for getting back to us.

Yes its perfectly a good idea to get in contact with our customer support team.

Best Regards,

ChimpStudio

Default-user
stb_stb Purchased

Hi, after many days the responsive mode problem is NOT jet solved on my site and I have not received any answer to the ticket I have submitted. Since other persons have my same problem It would be fairer to sell your theme as a NON RESPONSIVE theme…

PS. before you answer me asking my ticket number I can tell you that I haven’t received any number, and I can not even resubmit my ticket since your support form says that my purchase code is aleready used (or somethig like that). Also, I have sent an e-mail to support@chimpstudio.co.uk and I have not received any answer…

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
lologamo Purchased

How can i add reservation form?

Chimpstudio

Hi lologamo,

You can add reservation form from rich content area shortcode options. If you need any further help then please do not hesitate and create a ticket here www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards,

ChimpStudio.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
neomedia Purchased

Hi Team,

I have same probleme as many person with responsive mode. I’m looking for your support forum or FAQ on www.chimpstudio.co.uk/support, but seems that section doesn’t exist. So I’m going to create a new ticket which has been solved for another customer, it’s a pity for all to loose time. Thx in advance.

Andrea from Neomedia

  • Bought between 50 and 99 items
  • Has been a member for 0-1 years
htayyub Purchased

Can I remove the buy button from a recipe page?

Chimpstudio

Hi,

Thank you for getting in contact with us on themeforest. Yes you can remove this button. You can find its code in single-recipes.php file in line 122 to 134. If you will remove this code the ‘order now’ button will remove from recipe page.

If you need any further help then please do not hesitate to get in contact with our customer support representative on www.chimpstudio.co.uk/support/

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
shontrix Purchased

The color scheme change doesn’t work at all,

http://imageshack.us/a/img690/9481/colorschemep.png I am facing severe issue and making a people upset by choosing this theme.

You should never release an incomplete theme if one of the major functions do no work.

My client is getting pissed with the delay I have opened the ticket on 19th of May, still not resolved! This is poor quality work… and completely unexpected…

My Ticket number on the support is [#833]

Chimpstudio

Hi shontrix,

Please drop me an email with all details. I will check if there are some real bugs then we will definitely resolve them out.

Best Regards,

ChimpStudio

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
neomedia Purchased

Hi, I’ve posted a ticket 3 weeks ago. My question: ” ... As many persons, I have problem with responsive mode. The option is turned on, but the theme is not adjusting in responsive. I’ve purchased & download the theme this sunday….”

Your reply: ” ... Hopefully soon we’ll resolve this issue and release our upgraded version in which this issue will resolved…. ... There is no fix date for the next update Hopefully soon we’ll resolve this issue and release our upgraded version in which this issue will resolved….”

Still today, I don’t have any solution for my problem. On your demo theme, the web responsive mode is working fine, and as many person, we bought this theme according this argument.

I’m not very happy with your honesty. I’m going to complain to Themeforest and I hope to get my money back !

Andrea from Neomedia.

Chimpstudio

Hi neomedia,

Thank you for getting in contact with us on themeforest. Our customer support team is always humble, as clients are really special for them. I am going to look into it personally. If it is a real bug then i will fix it up for you.

You can write me anytime personally on support@chimpstudio.co.uk

Best Regards,

Kim

  • Argentina
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Chimpstudio! I am to buy this theme but first I would like to know if the Responsive feature is already solved. Thank you!

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