An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
I can’t install the code; I think part of it is missing; the HTML code doesn’t look right
That problem occurs for some buyers, I am currently investigating it.
In the meantime, you can contact me through my profile page and include your Tumblr login details, so I can install the theme for you.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.