An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
How to get support?
Please contact us via the contact form on our profile page for support.
Do not use comments for support requests. Let’s keep the comment section clean and readable. Thank you very much for your understanding.
I’m getting 404 not found when trying to open theme admin pages.
After installation log out from Magento admin panel, clear the store cache under var/cache directory, and log in again.
How to install sample products?
Sample products are not included in the download file. You can install sample products by following this short tutorial on the official Magento site: sample products
How to create categories in the main menu?
Create the root category (you only need one). Select this root category in System > Manage Stores > [your store] > Root Category and click Save. Add some subcategories with these settings:
- Is Active – Yes
- Include in Navigation Menu – Yes
Next, add some products to subcategories (not to root category). And it’s done.
How to add links to the slideshow on the home page?
To display a link (or any other HTML ) inside the slide, you need to create a static block (for more details about creating static blocks please reffer to the User Guide). Put there any content you want, e.g. an image with link.
After you create a block, go to the slidshow admin page, and in the Displayed Static Blocks field enter that block’s identifier. Now that block will be displayed as a slide.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.