2680 comments found

banktif Purchased

Hello,

I want to ask, How to make two different price for general buyer price and wholesaler price, can you tell me where ies the setting?

tq

infortis

Hello,

This is Magento’s functionality not related to the theme, in Magento you can set prices for selected customer groups. Please refer to Magento documentation for details, for example: http://www.magentocommerce.com/wiki/4_-_themes_and_template_customization/catalog/welcome_to_the_magento_user_s_guide . More references can be found in our user guide:
Help & Support

Kind regards

The theme is no longer showing the stars next to rating like on the demo. The ratings text is showing up like the demo, just no stars. Any idea what could cause this? Here is an example:

http://www.stoddards.com/two-hour-hand-held-mechanical-timer-red/

Thanks!

infortis

Hello,

Maybe you didn’t re-index Magento after some changes in the catalog? Anyway, this is Magento’s functionality not related to the theme, please refer to Magento documentation for details, for example:
Magento user guide.
More references can be found in our user guide:
1. Help & Support.

Kind regards

Dear Support!

Can you help me please how I can display Slideshow on Home Page? I really not understand how can I do it.

I try to add the images (01.jpg,02.jpg,03.jpg,) to:

System/Configuration/Infortis Extensions/Slideshow/Main Slideshow on Home Page/Slides

But nothing happened… I am so sorry but I really not understand the theme slidshow manual.

Can you help me please?

infortis

Hello,

Each slide is a simple static block which can contain an image (or any other HTML).

In this field:
System > Configuration > Slideshow > General > Main Slideshow on Home Page > Slides

you need to enter list of static blocks (not images) which will be displayed as slides. You can leave the default list of static blocks:
block_slide1, block_slide2, block_slide3

Then go to CMS > Pages and edit those 3 blocks (block_slide1, block_slide2, block_slide3). Add there your own images.

How to add images to static blocks/pages in Magento:
http://www.magentocommerce.com/wiki/3_-_store_setup_and_management/cms/markup_tags

Use {{media url=''}} tag to add images.

Kind regards

Default-user

Thank you! :)

Hi,

I am using Fortis theme for my new store. I needed to import my products from my old store so I did. After the import product images are not displayed, instead I am getting -“Image type and information need to be specified for each store view.” I was wondering how to solve this with this theme. Thank you

infortis

Hello,

import/export is Magento’s functionality not related to themes, please refer to Magento documentation and forums for details, for example:
Magento user guide.
More references can be found in our user guide:
1. Help & Support.

Kind regards

Bobeta Purchased

We’re using Magento v1.7.0.2, is it compatible with the latest theme version or should we upgrade Magento as well? Could you please instruct us on how to upgrade from 2.0 to the latest version in that case? Is it only to replace the theme files?

infortis

Hello,

1. Fortis is fully compatible with all supported versions of Magento.

2. Upgrade steps are described in the Update Guide PDF.

Kind regards

prano Purchased

Hi

We are trying to set up a wide menu.

We have copied everything across, however under catalog > manage categories > Click Category. The menu tab does not appear. How can we enable this on the category.

Kind regards Paul

infortis

Hello,

“Menu” tab should be there out of the box. If it’s not, then it indicates incorrect installation. Please refer to the “Troubleshooting” chapter in the user guide, check the list of possible sources of problems in chapter 14.1.1.

Please note that megamenu was added in version 2.0 so make sure you’re not using older version.

Kind regards

Hi I just have a quick question Is this theme able to use 3 column layout? My client wants to have left and right column. This is an awesome theme and if this is possible It is our no1 choice!

Good job on the theme!

infortis

Hello,

Yes, it’s possible to enable 1, 2 or 3 columns layout.

Kind regards

Hi, I have inadvertently written over the default shortcodes on the following blocks. I’ve already tried finding the solution in the user guide and theme folder without much luck. Could you please send/email to me?

1. Footer 5 columns Company Information – missing the contact icons 2. Product secondary column bottom – missing the arrow bullets in small boxes beside the content. Also, what code do I add so the brand appears at the top? 3. bk__Footer primary top – social links – blank in the backend but icons still appear on the front end. I’d like to be able to add social media links. 4. Footer primary top – social links – again blank. I think this happened when I tried to delete some icons and add links.

Also…

5. How do I change the no. of subcategory configurations in the mega menu? Ideally, I’d like to have 16 subcategories across in 2 rows only only. The headings have a grey background (some with Sale signs) like in Fortis 2).

Thanks in advance!

infortis

Hello,

All blocks which you see in the demo are available out of the box (with icons, sample links etc.), you just need to import blocks after installation (like described in the user guide).

If you’re editing a static block and that breaks the content of that block, then most likely you didn’t disable WYSIWYG. You need to disable Magento’s WYSIWYG so that it doesn’t process the code before you start editing the code. Turn it on only when it is needed. Go to System > Configuration > Content Management and set it as Disabled by Default.

Of course you also need to disable Magento cache or refresh it after any change. Otherwise you will see no effects.

In case you need the original content of some blocks, XML file with all static blocks can be found in the following directory: app\code\local\Infortis\<ThemeName>\etc\import\. You can also re-import all static blocks, please see chapter 7.10 Theme Installation in the user guide for details.

Regarding point 5: I’m sorry but I don’t understand, please clarify your question. Menu displays all categories which you set as “active” in the category management.

Kind regards

bredahl Purchased

Just a short question regarding the slideshow.

Is it possible to remove the padding to the left and right of the slideshow on front page when using boxed mode?

Also there is a padding between the slideshow and the banners at right, can this be removed ?

I want the slideshow to utilize the full width of the content area without a padding..

Thanks in advance..

infortis

Hello,

You would need to customize the CSS of those blocks and containers.

Kind regards

Default-user
bredahl Purchased

Will try to find it

infortis

It’s really easy if you use tools such as Firebug, an add-on for Firefox: http://getfirebug.com/
( http://getfirebug.com/video/Intro2FB.mp4 )

Hi,

How do I get the full width slideshow as shown in demo 4?

Many thanks, Hannah

infortis

Hello,

You just need to switch it to “Full Width” – configure it as described in chapter 11.1.2 Slideshow on home page of the user guide.

And of course, use larger images in your slides, e.g. 1920px wide.

Here you can find useful tips about how your images can be optimised for the web:
http://notes.envato.com/general/image-performance-tips-for-authors/


Kind regards

Default-user

Hi,

Unfortunately that doesn’t help. That section of the user guide is telling me what size my images need to be. What I want is the slider to be full width like on demo 4, without affecting the size of the rest of the elements on the page. I can see no configurable option to make the slider full width.

infortis

If you don’t have this in the user guide, then you’re using old version of Fortis which doesn’t have “Full Width” slideshow option.

Hello,

on the product page the tab has the following CSS:

“box-additional box-tabs grid12-12”

I would like to change the width (for the tab only) so it only takes up half the width of the page. That means:

“box-additional box-tabs grid12-6”

Is this change possible to do for the tab only? If the answer is yes, can you guide me to which file to edit?

Thanks

infortis

Hello,

You would need to customize the template file which is responsible for product page (view.phtml in app\design\frontend\fortis\default\template\catalog\product\)

(To check which template files you need to edit to customize specific sections of Magento, you can always enable Magento’s “Template Path Hints”, it will display the names of template file of each block in the front-end. Please see this short video tutorial for more details: http://vimeo.com/1067069 )

Replace this (in line 322 in version 2.3.1):

class="box-additional box-tabs <?php echo $collatPrimaryColGridClass; ?>"

with

class="box-additional box-tabs grid12-6"

In the next versions it will be customizable from the admin panel.

Kind regards

Default-user

Thanks a lot. Works perfectly now:)

I noticed on the demo there is a way to add content or a link to slider. How is that done?

infortis

Hello,

For support please kindly use the account which was used to buy the theme on ThemeForest. Thank you in advance.

Kind regards

dlcruz Purchased

How to configure size of product images in sliders on home? In default demo version, the images on the first slider looks bigger than in my store. I tryed to use the exactly same image size of the demo, but no success.

infortis

Hello,

You can configure it with available parameters described in the user guide:
6.1.4 Featured Products Slider

Use parameters:
  • breakpoints – to change the number of products in a row
  • img_width – to change the image size

Kind regards

Dear Support!

Is possible to disable display compare products? If yes, how can do it that?

infortis

Hello,

In Magento there are no settings to disable it, so you would need to edit the template files.

To remove “Compare” drop-down block from the header, use this option:

System > Configuration > Fortis > Theme Settings > Block “Compare” in the Header

Kind regards

Sorry please ignore. was a browser issue.

Default-user

Hi, Actually there is one issue that still persists. block_nav_links – When I edit this block nothing shows up, the only time it shows up is if I delete the block and import it. Even if I change on of the default links it doesn’t show up on the front end.

infortis

Hello,

Then most likely HTML is not valid after your edits.

It can for example happen because of WYSIWYG. You need to disable Magento’s WYSIWYG so that it doesn’t process the code before you start editing the code. Turn it on only when it is needed. Go to System > Configuration > Content Management and set it as Disabled by Default.

Default-user

Wow, very quick reply and yes that fixed it! Thank you!

Hi I’m trying to add video to the main slider using the however it just displays a black box but audio plays, I’m using the slider and 3 blocks to the right of it.

Is there any way this can be fixed so it shows the video.

Please note this was purchased by a client so if you want the purchase code I can email it to you.

Thanks

infortis

Hello,

We’ve tested this and embedding videos works well.

For support please use the account which was used to buy the theme on ThemeForest. Otherwise we’re unable to verify if you are our customer. You can also contact our support directly via the contact form on our profile page http://themeforest.net/user/infortis Thank you in advance.

Kind regards

Default-user

hi thanks, i’ve sent you a message throught your profile page.

Hi. We’ve installed this on EE 1.13.02. Two issues we have.

1. Layered navigation is not showing up on the left in category view. This was installed over the top of an existing site with layered navigation defined and working on previous magento theme. 2. no price is not showing up on the frontend category view.

Thanks

infortis

Hello,

This theme was designed for Magento Community Edition. It will work on Magento Enterprise Edition, but you may need some minor customization (since Magento EE has some additional features). Unfortunately we don’t offer such services.

Kind regards

Hi! The social links logos, in the bottom header left. Is there one also for Instagram?

infortis

Hello,

There is no special icon for it but you can easily add custom icons, please check this chapter in the user guide:

6.5.3 Icons

Kind regards

The touch menu does not seem to be working on the iPad at this site: http://www.equipetstores.com

Any idea why? The top link activates rather than remaining static and allowing the drop down to remain visible.

Default-user

Or can you tell me what files control this, so I can have a rummage myself?

infortis

Hello,

1. Looks like you are using older version in which this function wasn’t implemented.
2. For support please kindly use the account which was used to buy the theme on ThemeForest. Thank you in advance.

Kind regards

How can I align the logo to the center of the page?

Thanks in advance.

infortis

Hello,

You would need to customize the template file which is responsible for the header and rearrange elements there. This is the file: app\design\frontend\fortis\default\template\page\html\header.phtml

When you want to customize a theme in Magento, you can display the name of template file of every block in the front-end by enabling the “Template Path Hints”. This way you can easily check which template files you need to edit to customize specific sections of Magento. Please see this short video tutorial for more details: http://vimeo.com/1067069


Kind regards

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