An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by infortis

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from infortis:

THEME SUPPORT: more info about support for this particular theme can be found below (in the FAQ section).

Before you post your question, please check the included User Guide. You can find there answers for all the frequently asked questions. It was created to help you quickly configure your store, please read it carefully.

Support for our items includes:
  • Fixing bugs and reported issues
  • Responding to problems regarding the item and its features
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Support for Magento: configuration, installation, maintenance etc.

Frequently Asked Questions

How do I get support for Fortis OpenCart Theme?

Support for this theme is provided via ticket system: http://infortis.ticksy.com We therefore suggest you to post support questions on that website instead of among the comments at ThemeForest.

Also, don’t forget to mention your stores URL and which OpenCart version you use. If you would like us to change anything in your store, please include temporarily login details to FTP.

Where can I find more info about OpenCart?

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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