An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by infortis
Frequently Asked Questions
How do I get support for Fortis OpenCart Theme?
Support for this theme is provided via ticket system: http://infortis.ticksy.com We therefore suggest you to post support questions on that website instead of among the comments at ThemeForest.
Also, don’t forget to mention your stores URL and which OpenCart version you use. If you would like us to change anything in your store, please include temporarily login details to FTP.
Where can I find more info about OpenCart?
Opencart documentation: http://docs.opencart.com/display/opencart/OpenCart+1.5+Home
Opencart community forum: http://forum.opencart.com
Opencart screencasts: http://www.opencart.com/index.php?route=documentation/screencast
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.