Hi. I am having problems installing this theme… I followed install instructions but now when I load my homepage i get the following error
Fatal error: require() [function.require]: Failed opening required ’/home//public_html/theme_config.php’ (include_path=’/home//public_html/magento/app/code/local:/home//public_html/magento/app/code/community:/home//public_html/magento/app/code/core:/home//public_html/magento/lib:.:/usr/lib/php:/usr/local/lib/php’) in /home//public_html/magento/app/design/frontend/fortium/default/template/page/html/topmenu.phtml on line 38
Do you know why this is? I have also sent a request to your support email on Friday but did not receive a reply yet, I guess its because its the weekend?
HI, Am considering purchasing your theme, but was just wondering if you had an example of a configurable product I could see? Most my products will have about 5 purchasing options, size, multiple colour options and multiple material options?
Also, is the home page slider, and the category headers easily content managed?
Thanks in advanced for you time,
Please check here: http://fortium.3000themes.com/frontpage/white-dress-36.html
this is a configurable product.
The homepage and such and category headers are very easily editable, please check documentation after purchase for step by step guidance.
Hi 3000themes, I was just wondering when you would get back to me about the problem I am having? Its been 3 days now…
Please we actually only provide quick support via firstname.lastname@example.org a ticker will be created and we will help within 24hrs, this is also described in the readme, and documentation. i will also reply to your other comment as well.
Where can i find theme_config.php? It’s not under my public location.
You have to create a blank theme_config.php file and paste the info that gets mailed to you when you activate your theme
Thanks for the help, thats correct!
There’s a problem with images on the product page. With both Chrome and Firefox, images overlap over the description text below. I already sent an email to support regarding this.
This is solved and responded in our support panel..
Could you provide a link? I can’t find anything relevant to my issue on the support panel. Ticket #219. Thanks!
google analytics doesn’t work with this theme, you will have to custom config to make it work
Hi Wexzone, how did you make analytics work?
Go to System > Configuration > Design
Under HTML Head > Miscellaneous Scripts
Copy and paste your full Analytics code there.
Hi, please reply on my request submitted 8 days ago on your website, ticket #217
I just purchased this theme and I’m wondering if it has made changes to my htaccess file? When setting the design change in Magento and before going through the installation wizard my base url redirected to the installation wizard automatically. Luckily I am on a development site but I’m sure this is unwanted functionality for someone installing on a live site.
Also, after running the installation wizard and renaming the installation folder my site is caught in a redirect loop…
There is probably something wrong with the settings.
Please send us a e-mail to email@example.com with your url and ftp + admin details and we will take a look if your configuration is correct.
I have sent an email with the url but I would prefer not give FTP creds for security reasons as I host many sites for clients.
I am a developer so if you can tell me what I should look for I will know what to do.
I can say that from looking at the code it appears the license check was failing so then sending back to the installation path. I have removed this check so I have it working but I would like to fix this properly.
I did try multiple times to submit my settings and license info and have repeatedly got the message that the theme was activated successfully but still got the redirect so it was necessary for me to remove your license check.
Are you saying that it should not automatically redirect to the installation folder from the root url if the installation folder is there?
He will only redirect when he cannot find the config file as instructed in the activation e-mail you got. so i expect a issue here, either you pasted it wrong, placed the file in the wrong place or the file does not exists at all.
the reason we request the ftp details to check all those things.
I apologize for the misunderstanding as I forgot to update. It is no longer caught in a redirect loop but after installation and ‘theme activated’ message is received it reverts back to the ‘must install theme’ message on home page.
Ok so it works now?
The reason you get redirected is becuase no file has been found yet.
so thats correct.
No it does not work. As stated I receive a blank white screen with a message stating that the theme needs to be installed.
I have successfully installed it a dozen times now and I still receive that message and blank screen.
The only reason you see the site loading now is because I hacked the license verification. But I would prefer the theme worked correctly.
Please email us all your details to firstname.lastname@example.org so we can give your proper support.
Mine is also caught in a redirect loop at www.mydomain.com/installation. please help…
When I am using configurable products the price does not change on the prooduct page. So the customer can not see the total price before he is putting the product into the cart.
I have also opened a ticket a few days ago. No respons…
This is something being addressed in the next version like emailed.
OK, I had to change sth. in the template because of getting a blog-extension running. These changes were made by the developer of the blog-extension; I don´t know exactly what he changed. Now the template works very fine with the blog extension. So I think, in my case, I can´t update the whole template cause of crashing the blog extension again. It would be very useful for me, if you could only send me the code snippets I have to replace in the product page.
What i suggest, check the date of the edited files and backup the files edited most recently to be 100% sure.
When you upgrade the theme to a new version you can always replace those files. or compare and change.
I don’t understand how to make the categories show up on the navigation bar or what code to put in for the pages like on the demo. Please help…
Should not be hard, are you sure you have products that are in stock in your shop. in a clean install this can be the problem. Also be sure to clear cache an re-index your data. if it does not work out feel free to submit a ticket to email@example.com
Just wondering if when you install it comes with all the demo data, like products, catagories etc so i just need to change stuff???
the last template, the second one now, i purchased has just been a disaster and im looking for a decent magento template that things like the sliders, etc can be handled through admin, not a coding hunt and big pain in the ass. are the frontpage sliders etc easily modified from backend with this one?
No the demo data is not supplied due to copyright issues with the product images. But sliders, footer elemtens and all such stuff is explained and supplied via our support panel on http://support.3000themes.com/forums/21228808-how-to
so a simple copy past will help out a lot. you only have to upload your own images.
This is a nice theme, but customer support is pretty bad, takes about 3 days to get a reply.. Otherwise its still a nice looking theme!
Hi Tropnevad, we strive towards a 12hr reply time… and we manage to do so 95% of the time. and 98% within 24hrs. not sure why you had to wait so long and our outmost excuses for that!
Hi, I love the template. However, I’ve posted my issue of Products with custom options not able to be added to the cart in IE9 to your support system as you’ve required on your site, but haven’t heard anything for 2 days. I notice this feature doesn’t work in your live demo either. I’m stuck on my project until this is fixed. Please contact me ASAP .
So no reply from customer support for over 4 days on either their support forums or here for a bug that has been mentioned twice. I didn’t even receive a response from a live person saying “Hey, I’m super busy, but thanks for finding this bug. I’ll get back to you in ‘X number of’ days.” Nothing but crickets even though I see they’ve responded to other comments since I’ve posted.
I’ve installed the latest update and you still cannot add a product to the cart in IE9 if that product has custom options. That’s a pretty major bug and makes this site incompatible with IE9 . SO HEADS UP PEOPLE ! This template isn’t ready for prime time yet. Too bad. It’s a gorgeous template. That’s pretty embarrassing and has made me look really foolish to my client. I have no choice but to remove the template and go with different.
Hi S8Solutions. not sure what ticket no. you have but we replied to all tickets within 12 to 24hrs. and strive to do so within 8 to 12hrs.
Its a huge bug if it is like you say it is. But we do not experience it. We are testing it again on several computers as we speak and will get back to you.
Thanks for finally responding to me somewhere. The ticket number is #266 and the fact of the matter is that the ticket was created 6 days ago and haven’t received a reply. The ticket contained all the info to access the site and I even replied a couple times to the ticket to give you more info of what I found in testing it and trying to find the root of the issue myself. Unfortunately I’m now a week behind in my schedule for my client because of your delay. So, I have no choice but to swap out the template. I hope you’re able to find the problem soon as I would like to use the template for another project.
I’m only giving you this info so you can find a way to improve your customer support. I see several people have the same complaint. All we ask is for communication. We don’t necessarily need immediate solutions just the comfort in the knowledge that someone is looking into our issues as your site and terms say they are. Best of luck! your templates are GORGEOUS !
Thank you. we are working very hard helping everyone as fast as possible. normally within 24hrs. if you waited 6 days something is very wrong. so we are currently working on a fix as we speak. but isen’t a small bug as we hoped it was.
We got a solution… we will create a new package for you and send it over with instructions via your ticket.
Also we will update the Themeforest version after that
AWESOME !!!!! Can’t wait to try it out!!
there’s a glitch with the logo slider at the bottom. the first logo doesn’t show up, no matter what order or images you put in there. it will load after going through the sequence a few times, but never at the beginning.
hi, i dont have any experience with magento, but want to try.. would like to buy your template – is it difficult to get the same look like in your demo? is it similar to a wordpress or joomla installation? is a quick installation with the demo content (without real pictures – placeholder) and menu included?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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