130 comments found

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

hello, i sent you an email a few days ago, it’s important for me that you solve this as soon as possible.

did you received it?

thanks

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
tafou Purchased

Hello,

I bought your theme on Themeforest but I seems that the flexslider module is missing in the zip. Could you send it me?

Thank you.

Regards

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Italy

I sand more then a email to support but I haven’t receive any answer.

Please check ticket number 522. Thanks

Regards

3000themes

Dear …, we noticed there where some issues with our latest prestashop issue. due to the new year and a lot of organisational things we are not as quick on our support as normal. we are verry sorry for that. We will release a new update this weekend at the latest. keep an eye out for a message on this site for a new update!

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
tomT1 Purchased

Dear sir,

Paid and downloaded yesterday. Theme won’t install at all. Flexslider module is missing in the zip. Inside package is only “fortium_presta_package_v1.4_old.zip” + PSD + DOC + LISCENCE

Have tested on CLEAN PS 1.5.0 istall Have tested on CLEAN PS 1.5.1 istall Have tested on CLEAN PS 1.5.2 istall Have tested on CLEAN PS 1.5.3 istall

Teststed on 3 (different) live servers AND on local WAMP server. Tried installing using theme importer AND bij manual install.

NOTHING works!

Althow, I am very experienced with PS, I never had such a problems installing a theme. Waisting my time with this.

Please update/repair your product, please make sure it works or resent me my money please.

Hoping for a positive feedback,

Tom.

3000themes

Dear …, we noticed there where some issues with our latest prestashop issue. due to the new year and a lot of organisational things we are not as quick on our support as normal. we are verry sorry for that. We will release a new update this weekend at the latest. keep an eye out for a message on this site for a new update!

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
netvento Purchased

Hello, How come the zip filename is “fortium_presta_package_v1.4_old.zip”? Flexslider missing. Install not working… :-((((((

Please, give a feed back urgently to know when corrections will be published, or refund us.

Ed.

3000themes

Dear …, we noticed there where some issues with our latest prestashop issue. due to the new year and a lot of organisational things we are not as quick on our support as normal. we are verry sorry for that. We will release a new update this weekend at the latest. keep an eye out for a message on this site for a new update!

  • Spain
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
itanDC Purchased

How can I get the new theme release?

3000themes

Dear …, we noticed there where some issues with our latest prestashop issue. due to the new year and a lot of organisational things we are not as quick on our support as normal. we are verry sorry for that. We will release a new update this weekend at the latest. keep an eye out for a message on this site for a new update!

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

itanDC
itanDC Purchased

Ok, will do it. Thank you!

  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
tomT1 Purchased

I have sent an official complaint + money back demand to envato this morning… still no answer. Have been a good client of envato/themeforest but I think it will end here.

I Refuse to contact seller (pff his site is down by the way): invoice is made by envate and tey are responsiblble for the crap they sell us.

POINT FINAL. ON’ N’en DISCUTE PLUS… Just want money back or immediate sulution for problems.

3000themes

Dear …, we noticed there where some issues with our latest prestashop issue. due to the new year and a lot of organisational things we are not as quick on our support as normal. we are verry sorry for that. We will release a new update this weekend at the latest. keep an eye out for a message on this site for a new update!

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • Italy
tcwitaly Purchased

I bought this theme 3 days ago but many things seem to be not working properly. I sent a support request email to your account but still no feedback…we can’t find the get_homeslider folder you talk about, the installer doesn’t work, the showing of the product categories doesn’t load the products… I hope you are working on fixing all these things!

3000themes

Dear …, we noticed there where some issues with our latest prestashop issue. due to the new year and a lot of organisational things we are not as quick on our support as normal. we are verry sorry for that. We will release a new update this weekend at the latest. keep an eye out for a message on this site for a new update!

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Italy

I sent a refund request to Envato for this template. It doesn’t work like demo and the support is missing!

3000themes

Dear …, we noticed there where some issues with our latest prestashop issue. due to the new year and a lot of organisational things we are not as quick on our support as normal. we are verry sorry for that. We will release a new update this weekend at the latest. keep an eye out for a message on this site for a new update!

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
tomT1 Purchased

Still no answer from 3000 Themes , but YES from ENVA to mentionning that they are “busy”.... Shall mention this on Facebook and Twitter in order to find a solution from the community and let everyone know about ENVATO / THEMFOREST / 3000 Themes= Am very angry / disappointed !!!

STILL ONE THING: WANT MONEY BACK!!!! IF NOT=3000 THEMES is a scam! (am verrrry angry)

3000themes

Dear …, we noticed there where some issues with our latest prestashop issue. due to the new year and a lot of organisational things we are not as quick on our support as normal. we are verry sorry for that. We will release a new update this weekend at the latest. keep an eye out for a message on this site for a new update!

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi , Your theme not working at all , I tried to install it but but there is nothing in theme. Please find a solution very quick

3000themes

We released a important fix for all issues past few days. we are waiting for Themeforest to accept. Normally this takes somewhere between a few minutes to a few hours. please check back regularly. We will post a new notification once its ready to download!

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Netherlands
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars

important update notification

We just released a new v1.4 update and waiting to be accepted by Themeforest.

This update include all mentioned problems the last few days with installation and configuration. if there are any issues please let us know! There will be another comment when its published!

  • Belize
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Donmiat Purchased

Can you inform us about the status… has Themeforest accepted the update.

Does this theme also work with PrestaShop 1.5.3

3000themes

Nope. else we published a message about this. its weekend so probably should not take long anymore. and yes its also suitable for 1.5.3.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Still no updates !!!!

3000themes

Nope that is correct. please be patience, its weekend… update still pending with Themeforest. should not take long!

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Netherlands
  • Referred between 10 and 49 users
  • Sold between 50 000 and 100 000 dollars

== Version update ==

We are happy to announce version 1.4 is now available for download. This includes some very important issues. updates and upgrades.

If there is anything feel free to contatcus.

Re-organised support

We re-organised our support so we can pledge to respond within 12 hrs on business days and 24-48 hours during the weekends.

E-mail our support at support@3000themes.com. requests via the comments forms here are not monitored daily. Be sure to explain which theme you use, and on what platform. Also be sure to supply ftp and admin details if we need to solve technical issues.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

recently downloaded this theme.

Error is says i’m missing template. ’’layout/theme.liquid’‘

help.

3000themes

Hi Sir, we talked already via Support. and it seems you tried installing it for shopify which clearly does not work since its a prestashop theme..

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

The theme is very stylish and functional, this is a very good template for prestashop.

3000Themes support is very fast and efficase I was helping during the installation of my theme.

I am very satisfied with the theme is mostly support.

Thank you ;) 3000Themes

3000themes

wouw… thank for these kind words.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, i’ve installed this theme in Prestashop 1.5.3.1 and I can’t create a customer account? Do you know something about this? Thanks a lot

3000themes

Hi, please email your request combined with a url, admin and ftp credentials and we will look right away for you!

  • Bought between 1 and 9 items
  • Has been a member for 6-7 years
GUNSO Purchased

Hi I have a slight problem with the main nav. I have duplicate home and can’t get the categories to the top nav. Any change of help?

Also how do i get the price slider and categories to the subnav on the categories page?

http://fyrirhana.is/is/
3000themes

I actually do see the categories on your site.. but maybe i do not understand you. please send me a ticket to support@3000themes.com if this still occurs…

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

SHOPPING CART NO FUNCTIONAL ON MOZILLA FIREFOX AND GOOGLE CHROME

Please can you fixe it!

Regards,

3000themes

Hi Elocourade, this has been tested on both mac as windows. but if this error occured. please send me an email if you did not done so to support@3000themes.com with FTP / Admin details and your url so we can help you out on this!

Default-user

i send you ftp and admin details.

Default-user

i send you ftp and admin details.

3000themes

I’ve seen it and responding. so will fix this for you.

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