An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, goThemeTeam, does not currently provide support.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Does the credit card / billing page support payment gateway integration?

The credit card / billing page is all HTML , Software as a Service (SaaS) billing is a highly complex paradigm that requires processing credit card payments, handling refunds, managing subscriptions and users, and logging information for reporting and accounting.

FORTUNATELY, there are many excellent 3rd party systems for this such as or to implement recurring billing for your web application, hosting, or whatever service it is you provide.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.