232 comments found

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

How do I get my money back on this theme?

It is not Responsive!

I have tested on a Samsung SIII and it leaves a big white space on the left slide.

I also tested in Firefox – Tools – Web Developer – Responsive Design View, and can see a slider option left to right at the bottom of the page.

And NO.. I won’t post in your support forum.

ait
ait Author

I just tested our demo site on my iPhone4 and site looks OK. Please post more details to our support forum, our developers don’t have access to themeforest discussions here therefore cannot help you. Thanks.

Default-user

Why not ask your developers to test on Firefox, with Tools, Web Developer, Responsive Design View ? or download this tool:-

https://github.com/mattkersley/Responsive-Design-Testing

I have logged a ticket with Envato for a refund.

ait
ait Author

Thanks I’ve forwarded your message to our developers.

Default-user

And my refund ?

ait
ait Author

Sorry we don’t process any money, you need to contact Envato regarding that.

We’ve tested freestyle using tools you mentioned but don’t see any issue there.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ivoaerts Purchased

PLEASE REFUND MY MONEY! I’ve installed theme and it is horrible. I Can’t do anything with it.

ait
ait Author

If you have any issues with our theme please post to our support forum. Our support staff will help you. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
anthonym Purchased

I have no reply on the support forum – this is the most difficult theme ive ever worked with! Very badly put together

It seems you can only customise it by the parameters set out in the AIT Dashboard! I want to customise it differently (manually) and find it impossible to do so! How do i use my own fonts?

ait
ait Author

Your questions will be answered soon, we don’t work during weekend and we’re going through heap of questions now. Thanks.

Default-user
anthonym Purchased

Soon is not 24 hours ago – Soon to me is 1 or 2 hours!

Advise on a refund please, this theme is uncostomisable other than the parameters set out in the AIT Dasboard – I need to disable this and use my own fonts!

Default-user
anthonym Purchased

HELLLLLLLOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!

Default-user
anthonym Purchased

This is a disgrace!

ait
ait Author

Sorry we need to go though dozens of questions each day. Your questions are answered now. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
lamberbee Purchased

AIT, seeing all these complaints concerning support and the theme itself, I’m wondering:

- There are already 33 AIT themes and since yesterday another one. You keep on producing themes on clockwork. I hope you staff your support department enough to handle all the questions and bugs accordingly.

- Reading that Freestyle is build on the AIT framework, I’m wondering if you see these kind of issues are also seen with the other themes. If not, why in this theme? Rework the framework? And sure, it’s software, made by men, so bugs will always exist.

Anyway, don’t understand me wrong, for now I have no issue with the theme, except some performance. I love the design and want to get the best of this theme and maybe in the future another one.

ait
ait Author

We do our best to test and bug fix all our themes and framework on as many environments as we can. We use our own pc’s, 2 own servers and also few hosting provides for testing. It might happen that some php/server configuration has something blocked. Don’t forget that theme is also tested by Envato reviewers as well.

If there’s a bug and we can identify it we release a fix the same day we discovered it. What would be the point for not fixing it?

Default-user
lamberbee Purchased

Sure, but if you have so many issues and it takes a long time for any response, it works in boths ways.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

how can we get upgraded and latest version? Do we need to do all customization again?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Italy

hello how do I put the icon of the language change on the site? thanks

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

birillo2012

I have contacted on the forum but did not receive an answer, please I have issues with the template is for viewing on tablet that is great and is on the icon on both the language and download the new revision. I can answer kindly. thanks

ait
ait Author

Sorry we don’t work over weekend. We’ll have a look at your question today. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
lamberbee Purchased

Saw on the dashboard a new version, V2.25 with responsive fix. Great, considering my/the earlier requests/remarks for responsiveness of this theme. So what does the fix contain?

Can’t download it yet, not available on themeforest. Can you please check? Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Is the Freestyle theme compatible with Woo Commerce? If I install the Woo Commerce plugin will it negatively affect the products that are already on there?

ait
ait Author

Woocommerce will run with this theme, just plugin is not styled, you’ll have to style it a bit. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I’d like to join your support forum, however when I follow the instructions you provided to find my “Item Purchase Code” for Freestyle, Themeforest is not showing a link for “License Certificate”. Please advise.

ait
ait Author

I can see that the link to Item Purchase Code was moved under Download. Please click on Download button on the same page to get license certificate. Thanks.

Default-user

Clicking the Download button triggers a download of a zip file. No where in that zip file is there a license certificate. There is a folder called “Licensing” that contains two txt files, but neither have any mention of “License Certificate” or “Item Purchase Code”. Can you indicate where specifically in the zip I should be looking for the “License Certificate” and what the file is called?

ait
ait Author

When I click the download button I get a dropdown with few options. Just tested it.

Default-user

Great, thank you. For some reason the dropdown didn’t appear for me (it would just download the zip). A browser forced refresh fixed that.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Help! I have purchased this theme, and can’t seem to get it onto my Hosting Site??? I have downloaded the folders, but can’t find what to do with them now?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
barnzilla Purchased

Hi,

Is there an option with this theme to have popup windows load on hover over the thumbnails? Right now, the popup windows load onclick.

If this option doesn’t exist, what would be the cost to have it included?

Take care,

Joel

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 100 and 1 000 dollars
  • United States
aNjOiD Purchased

I have been working with this theme for a few weeks and all of a sudden nothing in the AIT Dashboard will save.

How can I update the theme? when I click the lastest version it brings me to a page with nothing on it. This theme has been nothing but a headache very disappointing when you expect quality.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

aNjOiD
aNjOiD Purchased

Question has been posted…how do I update? The link from the dashboard brings you to a blank page… This theme should be taken off the market until it is looked over and all issues are fixed, apparently it is not just me, looks as though many users are having nothing but problems.

ait

I just tested the admin panel and it’s saving data OK. Our support staff will look at your issue soon. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

This theme is the fuckin’ worst I have encountered. Not really responsive. Can’t change the format of date in posts (for french users isn’t cool). Very poorly documentation ! Loading too long. I know, I just repeat what others say but it’s the absolute truth !!!! and when I look at the support forum is not very reactive. So…......... i’m very very disappointed…

ait

Thanks for the message, theme adapts to mobile screens only, it’s not styled differently for iPad for example. Regarding date formats, please post to our support forum, we can point you the right direction where to change it.

  • Bought between 50 and 99 items
  • Exclusive Author
  • France
  • Has been a member for 5-6 years

it seems that the revolution sliders get an update, but this update is not on the pack. How can we get it, because your version of this plugins doesnt work with WP 3,5 ?

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi, Purchased and fresh installed this theme, uploaded demo content as per instruction and demo content installed. I then went to front end and everything appeared fine. When I click on edit page, it takes me to the editor mode as should, only that the content does not appear in the Visual mode. It is blank. I check for it in the HTML tab mode, and it appears but only when I refresh page under html mode does it appear. When I revert to Visual mode, it is still blank white. Then, when I go back to html mode, the code has disappeared. This should not be happening to the basic of theme component. There are also other glitches but do not want to overwhelm comment board and resolve this first as it is the most important and basic crucial elements to any theme. Your support is greatly appreciated.

ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Why the cirle non rotate?

http://atheneadanza.com/
ait

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Argentina
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
soiel Purchased

Dear, I would like to know if the only way to translate into Spanish the thema is through wpml? No other way? Could send mo or po file to be effective? I await your response. thanks Soiel

ait

Hi,

PO file is located in languages folder.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Can a Nivo slider be added to this theme?

ait

Sorry Nivo slider is not included, just Anything slider and Revolution slider. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I did not see any page examples that showed sidebar widgets. Does you theme have the capability to have a sidebar.

ait

Yes you can have full width page and also page with sidebar, no problem.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Oh I take that back…I do see the sidebar on the content section page. thanks.

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