236 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Canada
meisam Purchased

This theme is not working on a fresh install with the import of the default data provided. I asked this question on your support forums and have not gotten a response yet. Parts of it are not working at all.

I can sit there and fix them one by one but why should I have to? The reason I purchased a theme was because I expected it to work properly out of the box. At this point I would not recommend anyone buy this theme.

ait
ait Author

Thanks for the message, it might be that the issue is with php configuration. Please watch the following video on how to install freestyle theme: http://www.youtube.com/watch?v=q3vB1jb6Rvs

Our developer will answer your questions on our support forum. Thanks.

Default-user
meisam Purchased

I have made sure all the requirements you have set on your documentation are already met on the server. I have no problem getting other themes from other authors working on the server so I highly doubt there is something wrong with my server.

There are a few other users that are having the same issues on your support forum.

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Spain

Same problem here! Also I’ve just purchased 2 themes!!! I need a solution ASAP! please!!!!

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Spain

I’ve just purchased two of your themes, this and rounded. Rounded 1.9 seems to be working fine in the admin, but Freestyle 2.13 doesn’t work… there is a few features not working… revolution slider, and all with “custom post type” like products, sliders etc.

I’m using WP 3.5, and at the moment, just the 3 plugins that you recommended.

┬┐There is a new version of this theme or some solution?

thank you, I’m in a rush about this…

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Please respond to my question on your support forum. I have to wait a week every time I ask a follow-up question!

http://support.ait-themes.com/discussion/4476/3-5-navigationmenu-issue#Item_13
ait
ait Author

Sorry for waiting, I’ve forwarded your question to our developer. He’ll have a look asap. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi there,

I posted a question in your support forum regarding an IE9 issue with the menu. I would appreciate if you could get back to me as soon as possible.

Thank you

ait
ait Author

Thanks for your message. I’ve forwarded your question to our developer, he’ll have a look ASAP.

Default-user

Hi Ivan, have you any update from the developer on this issue? It’s just my client is very anxious to have the site live but I can’t until this issue is sorted. Thank you

ait
ait Author

Our designer is looking into it now. We’ll release an update today. Thanks.

Default-user

Thank you, if you can let me know what files need changing that would be great and obviously what exact code needs to be changed in those files.

ait
ait Author

Please post that question to our support forum, our developer will let you know. Thanks.

Default-user

I am extremely frustrated as this issue has not been resolved. I am awaiting a clear response. Can you please tell me:

(1) what exact files have to change? (2) what exactly needs to be changed?

My client is screaming at me. Very disappointed that I have not received a proper response to date.

Default-user

I’ve updated to the latest version and there are still issues in IE9. See this screenshot of my site http://i47.tinypic.com/x35rns.jpg

ait
ait Author

You made some modifications in style.less.css. Default theme looks OK in IE9. Please post to our support forum as our developers don’t have access to themeforest discussions. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

I would love to purchase this beautiful theme but the support appears to be so bad looking through the comments that I darn not take hte risk. How can someone produce such an amazing theme but fail to realise that people want good tech support. A real shame.

ait
ait Author

Thanks for your comment. We provide support on our support forum. Support is provided Monday to Friday only. Our support forum can be found on the following url: http://support.ait-themes.com

Default-user

Will you give a money back guarantee? I don’t even know if my Client will want this theme but I do not want to recommend it to her and then be faced with a load of technical issue with little help that will end up costing me a small fortune to sort out.

ait
ait Author

We sell our themes via themeforest, we’re not processing any money as all money goes to Envato accounts. Please ask that questions at support.envato.com.

Regarding our support, we provide after purchase support to all our customers who register to our support forum. If there is a bug in our theme we release an update immediately. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hi there, I’m sorry for posting here again. I posted on the forum but there doesn’t seem to be any response from your developer. There is a string output issue and I would appreciate if your developer could look at it asap as I was hoping to put the website live today. Others are also having the same issue.

Thank you.

ait
ait Author

I’ve forwarded your message to our developers, they’ll have a look ASAP. Thanks.

Default-user

No problem. Thanks for quick response.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Would like to purchase this item but it appears to be install issues and support issues. I just purchased the Halfscreen theme from them and I’m having similar problems with it.

They have some cool looking themes in themeforest but it appears when you buy them and try to load them, they do not work as shown here.

Very disappointed at how difficult they are to get working.

ait
ait Author

Hi,

Sorry for the issues, it’s usually due to hosting restrictions that something might not work properly. Please see the following video tutorial showing how to set up Freestyle theme in few minutes. Similar installation process applies to Halfscreen theme as well. http://www.youtube.com/watch?v=q3vB1jb6Rvs

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I’ve purchased the Freestyle theme and I like it alot. I see that there is a new update for this theme.

There is a fix in the drop menu !!! Good !!! I’ve noticed that and I’m glad that this fix had been done !!!

I would like to know the procedure to update the template.

ait
ait Author

Thank you for your message. Please post to our support forum, our support staff will help you with this. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
naderaziz Purchased

Hi,

when i use “modal Windows” in the Freestyle Theme there will be automatically generatet a ”” at the End. The W3c Validator says this is an error. So where can i change this to remove the ””???

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Sold between 100 and 1 000 dollars
  • United States
tadasp Purchased

it says 2.16 in description, however I only find 2.15 within download. Also how to load content pages – no documentation. and defaultcontent-export.xml file is not working when I try to import. thanks

ait
ait Author

I can see that update didn’t go through correctly. I’m reuploading the file again. Sorry for that, it should be available for download today. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users

Hiya !

Nice theme !

Just a question : does it use timthumb ?

Thanks !

ait
ait Author

Yes theme uses timthumb. Thanks.

  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
in2sight Purchased

I just purchased this theme, overall – I would rate it a 4 out of 5 so far. It’s simple to work with and I’m a fan of the design. The problem I’m having right now is that the custom header background for an individual page does not work. I’ve tried every configuration I can between the global settings and individual settings and regardless of the combination, it will display the global settings. This is a big reason I purchased this theme is for the custom header images per page, I need to have this working. Please advise.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
in2sight Purchased

Posted on your support forum and still no help… honestly this is far below the quality of service I’m used to from Themeforest template authors. I don’t recommend purchasing this thing #onestar

ait
ait Author

I found your message. Sorry for the detail, we’ll look at it now. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Sold between 100 and 1 000 dollars
  • United States
tadasp Purchased

OK. on WordPress 3.5.1 (newest version) Visual Editor when editing pages does not show anything (blank) even there’s info posted on pages – I only see empty space and no editing tools also. This happens only on this Theme. Any suggestions?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
omark Purchased

The isntallation failed it says: Installing Theme from uploaded file: themeforest-2396575-freestyle-responsive-wordpress-theme.zip Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Please help

ait
ait Author

Hi,

Please unzip the file, actual theme is located in the WP folder.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user
omark Purchased

Great, many thanks it worked.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Poland

Hi,

I would like to buy this theme, but i have question: can I put blog posts with photo on homepage?

bye,

ait
ait Author

Thanks for the message, yes you can put blog on the homepage. Our support staff will help you on our support forum if you’re unsure. Thanks.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 4-5 years

I really want to buy this theme there is only one thing; Do you have an option where on the portfolio its links to a single portfolio page which the item description? and are you planning on having a portfolio page with filters ? 9 months ago you guys said it’s on your to do list, is it still happening ?

ait
ait Author

We’ve completely reworked our portfolio custom type and added filters, we couldn’t put it into Freestyle theme as it’s using different data structure and people who purchased the theme previously would loose their data after upgrade. Have a look at our more recent themes if portfolio is very important part for you. Thanks for understanding.

  • Belgium
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

hmm, was about to buy this very nice theme. Need to consider this. Disappointed cause you really have nice themes … and I also was interested in Ristorante.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

2.17 is not in the download.. is that a bug? I only have 2.16…

THX Pierre

ait
ait Author

Thanks for the message. I’ve uploaded new files last week, I’ll try to reupload them again now.

StudioGermain

1.How much time will it take until its available again(2.17)?

2. When I’m on the home page and I click on home button in the menu, the slider freaks out and I have a black blank rectangle under the slider.. why?

3. when I click on the menu, the font change quickly to a much bolder font and then it comes back to normal.. why?

4. When the sub navigation menu appears, after the animation the submenus disappears and the phone number looks ugly and all shrink. If I put my mouse over the submenus again, they appear, but the phone number stays king of squeezed. Anything can be done?

5. How can I have a page without the title of it automatically displayed in the page?

6. How Is it possible to insert a superscript whether in the text of a page or in the title of a page?

THX Pierre

StudioGermain

Is there a way to have another color than green for the contact button with contact form 7? I want it blue, all the rest of my theme is blue..

ait
ait Author

Hi,

Version 2.18 is approved now, please try to download it again.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Italy

Hello! I love your themes but before purchasing, some questions:

1) Round images in freestyle theme are default cut or you uploaded squared png with transparent background? I want to disable the animation and upload squared images.

2) In elegance theme, is it possible to use flags to change language instead of DE, IT, FR, UK and so on?

3) Backgrounds are all customizables in every theme?

4) Is it possible to change or remove the pattern in freestyle theme, the one you have under the navigation menu? As well as the pattern in sidebar.

Thanks a lot for your wonderful work! Alessandro

ait
ait Author

Hi Alessandro, thanks for your message. You can upload square image, it’ll become circular automatically. All our themes are compatible with WPML plugin, you can translate them to any language. You don’t need to use multilingual site if you don’t need to. Our admin panel allows you to customize colors, backgrounds, logos, images, whole sections and lot of other stuff. Thanks.

Default-user

I’m sorry for my english, I didn’t explain well what I wanted.

1) I don’t want circular images. I want them to be squared. And no animation. Is it possible?

2) In “elegance” theme I want to use flag instead of DE like in the demo. Like it is in freestyle theme. Is it possible?

Thanks

ait
ait Author

1. You can turn off animation and circular effect in CSS

2. This is possible with few CSS modifications.

Thanks.

Default-user

I don’t know CSS so, if you say that you will guide me, I will purchase one of these themes. Thanks a lot!

ait
ait Author

We can guide you how to turn off circular effect and animation on our support forum. If you’d like to change flags please contact a local web designer with this enquiry. Thanks.

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