232 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I want to buy this theme, but I figured it out that is responsive only by cell phone: what about tablets? That’s weird…

ait
ait Author

Thanks for the message. Theme adapts automatically to mobile phones screens, it stays the same on tablets like iPad for example as it’s styled to 1000px width. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hmm, didn’t noticed it. Indeed very strange … cause I thought I tested it … and certainly when the title of this theme says “Freestyle Responsive Wordpress Theme”.

Maybe just a parameter. Wanna buy this theme this week to start a new project, so hopefully this gets solved soon. Any idea Ait?

ait
ait Author

Theme adapts to mobile phone screens, it stays the same on tablets e.g. iPad. Thanks.

Default-user

Responsive but not on tablets, that’s … euh, strange

Default-user

Coming back on the responsive feature, I really like this theme.

I’ve been playing with my browser, changing size (read making it smaller). Other themes are also not completely responsive but they adjust the website so it stays within the browser.

Your theme doesn’t do that, instead a horizontal slider appears at the bottom to move the website left and right. Even some parts of the menu gets distorted, like the > next to the language flags, social media icons in the header, ...

Just wondering if this behavior can be changed in the theme?

Thanks.

ait
ait Author

What tablet are you using to preview the demo site? What resolution does it have? Thanks.

Default-user

On iphone responsive works fine. Of course the Revolution slider also minimizes but texts overlap (same as LayerSlider).

I tested on ipad 1, I assume retina gives the same result. I did also the test on a PC with Chrome and FireFox browser.

ait
ait Author

Theme is styled to 1000px, that’s what iPad has in horizontal position. Theme will therefore stays the same. Thanks.

Default-user

Well, Only iPad 3 and later do have more then 1000px on both directions. Others don’t. It would be nice that the theme would adjust once below 768px.

Default-user

tzur123,

Did test the response time of a Freestyle website I found on the pinterest ait-showcase. Response time was about 3,5s … maybe not the best but OK imho.

Sent you a mail but not sure if it got through the SPAM. You never know ;-)

Default-user
lamberbee Purchased

OK, bought the theme, did the test with WebPageTest.org and here are the results: http://pp.lemit.be/uploads/pp_speed.png

Default-user
lamberbee Purchased

It’s about a fresh WP 351 install. Difference between the tests is a theme change, that’s all. So this is not good.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
tzur123 Purchased

Hi, This theme is very slow! We have seen more people complain about this problem! Home page load takes a long time .. We checked the site in ‘pingdom’ and it shows 14 seconds! We would not recommend to buy this theme. We want a different theme instead. Sorry.

ait
ait Author

Hi,

Theme runs no problem on all our development PCs, testing server and production server. Please post more details to our support forum.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

tzur123
tzur123 Purchased
Hi, I use hosting service ipage.com. This high quality and fast Hosting. All other templates I bought everything worked very well. I would like to in touch with me by email t@stzur.com thanks.
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi tzur123, Thanks for this information. I saw it on their forum. Speed of a website depends on many things, the theme but also the hosting services, the additional tools and plugins you install … I assume.

I tested the preview of this theme with pingdom, not the fasted bu I got a loadtime of 4.02s That’s not so bad. Not saying that I don’t believe you and really appreciate the warning. But why do you thing it’s the theme?

Thanks

ait
ait Author

We test all our themes on fairly slow PC we have in the office, everything is running no problem. To be fair Twenty twelve theme is faster, but it does not have any admin panel, framework, javascript effects and so on comparing to our themes.

Default-user

Absolutely, there are so many parameters that could effect the speed of your website.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
tzur123 Purchased

Hi, lamberbee. The template has been installed on the new site of WordPress without any additional plugins installed. Before they created the template, the site loads quickly for 2 seconds. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

tzur123, can you provide me a link? I really want to investigate. Thanks

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

Why as the update deleted the header. the white space and gone.

Need to fix A.S.A.P

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

Also I tested the theme at http://tools.pingdom.com and it says 11 seconds to load, this is having a problem with my bounce rate.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
in2sight Purchased

I purchased this theme and refuse to post on your forum as you seem to never respond there. You’re much more concerned about the bad reviews here, which I could go on for pages about how much this theme is a waste of money. Show you actually care about your work and answer this quickly…..

I need to remove the automated page title the theme is posting on each page, no override via plugins are working. Where in the CSS can this be found… please post code as well to hide this setting.

ait
ait Author

Please post to our support forum, our support staff don’t have access to themeforest discussions.

Our developers go through support queries every work day Monday to Friday usually during business hours. We’re based in Europe, CET timezone applies. Thanks.

Default-user
in2sight Purchased

Exact response I was expecting. Don’t buy this theme – the theme is built LAZY, the back-end is JUNK and the support… well – these are the answers you get… not a surprise. AIT Themes delivers NOTHING but DISAPPOINTMENT. Complete waste of money.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
  • Spain
galerna Purchased

This theme is not working fine in many aspects, it has a great problem for example with the editor of the pages. Do not show the Visual Editor page and the administrator of the theme doesn’t provide a solution in this forum and in the AIT forum (http://support.ait-themes.com/discussion/5801/visual-editor). That’s incredible…

With this “support” I think that the next tim, I won’t buy a theme from AIT….

ait
ait Author

Have you tried to install the theme on different hosting or server? It’s happening only to few people that purchased the theme. Thanks.

galerna
galerna Purchased

The problem was not the server, the problem is the THEME and its support… I only needed what to do in this case. Any manual of the theme says anything about… SOLUTION :: To view the VISUAL with this theme, it’s necesary edit the “config.php” in the root directory of the theme and set value wysiwyg to disabled. Now, it works fine. That’s all. (Thanks to my hosting support).

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
in2sight Purchased

Yet another feature that DOES NOT WORK – the Modal window… I’ve never come across a theme that this was screwed up and never had this LITTLE OF SUPPORT from a creator. Take some pride in your work God sakes….

ait
ait Author

I can see that modal windows are working on our demo site: http://preview.ait-themes.com/freestyle/wp1/shortcodes/modal-windows/

Please post more details to our support forum, our support staff will help you resolve your issue. If there is a bug in our theme we release a fix straight away. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi!!! _ I want to buy your theme, but you think is possible move the little balls in the home page, under the slideshow? Thank you

ait
ait Author

Yes you can reorder sections directly in the admin panel. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
charlyOS Purchased

Hi! i have bought this theme but i don’t know how WPML plugin works. Actually i don’t find this plugin in the plugin’s list. How can i do ? it’s urgent for me

ait
ait Author

Hi,

Please go to the following url to get the plugin.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

You have just come out with an update for the theme YET AGAIN. and the header on the home page is still not there. You really need to test your themes changes and bug fixes before you release them.

If you are not going to finally fix this I’m getting a refund from 3 of your theme’s that I have bought.

And please don’t refer me to your support forum, I waste to much time going through it and you take about a week to answer questions anyway.

RULE #1 ALWAYS LOOK AFTER YOUR CUSTOMERS FIRST.

ait
ait Author

Sorry don’t see any issue with header. Please post more details to our support forum including url and screenshots.

Please understand that our support staff don’t have access to themeforest discussions. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
lamberbee Purchased

Ait, how big is your support staff? Ivan only?

C’mon, it’s not about the quantity of themes AIT builds, it’s more about the quality so customers come back.

The more I read, the more I don’t understand AIT. To bad, you have really beautiful themes!

ait
ait Author

Ivo is communicating on our support forum and then passing issues to web developers or designers. If you have anything that needs to be addressed, please post to our forum for fastest resolution. Thanks.

Default-user
lamberbee Purchased

I use the forum, no problem there. My only issue is still the slow response of the theme. Don’t know how to go forward on that one.

I was just wondering, so many complaints about support, late responses and stuff.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
in2sight Purchased

Officially 9.02 seconds to load the THEME. Proof is in the diagnosis from GoDaddy. This theme is absolute GARBAGE. Requesting refund… you all should too. This isn’t Themeforest worthy… it’s not even internet worthy.

ait
ait Author

Sorry I’m not sure what stats and hosting is Godaddy offering, but on our not so powerful server it’s showing: Dynamic page generated in 1.399 seconds.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
aceology Purchased

Absolutely the WORST THEME. As many other have pointed out:

1. The way it’s built it’s close to customize a lot of the parts of the website.

2.The backend is branded as a commercial for the Theme Maker,...it’s ridiculous.

3.No existent support. I bet the developer is gonna reply to this and say please post your concerns in our forum on our website….so can we take forever to provide a half baked solution.

Do not buy.

ait
ait Author

Thanks for the message.

1. HTML of the theme is completely separated from the PHP which makes customizations even easier.

2. You can use admin branding to upload your own logo, footer message and so on. Everything is described in the documentation.

3. If you look at our support forum at support.ait-themes.com, questions are answered on daily basis Monday to Friday. We’re based in Europe, Central European Timezone applies.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years

Hi, i want to know how i can disable responsive option ?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 100 and 1 000 dollars
  • United States
aNjOiD Purchased

It seems there is still an issue with importing the demo content, has this been fixed? My install meets all requirements.

ait
ait Author

Please post more details to our support forum. If there’s a bug we’ll fix it straight away. Thanks.

aNjOiD
aNjOiD Purchased

I have read numerous posts on your support forum for the same issue without any solutions. Please get this issue resolved as it is a big disappointment when purchasing a supposedly quality theme.

aNjOiD
aNjOiD Purchased

Still no answers neither here or on the forum…

ait
ait Author

Sorry I don’t see any questions posted by yourself to our support forum. Please open a new discussion with your question. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

I have a question: I what part of the editor I can delete the comment-box that’s on the website template?

Thnx for answering!

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/entry/register

You support forum account will be generated automatically.

Thanks

Default-user

Hi, when do you answer my question on your support forum? I asked the question on March the 28th…

ait
ait Author

Sorry for the delay, there was a bank holiday on Friday and Monday, we’re going through all questions now. Thanks.

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