An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by PassionThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from PassionThemes:

Support for Passion Themes items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Adding new theme options, new elements and other bigger structure code modifications (HTML, CSS, jQuery etc.)

We’re in CET time zone and we aim to answer all questions within 24 hours (Monday – Friday). In some cases the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed on next Monday or the next business day. Please describe in detail your problem(s) with a theme.

Questions in the comment section on Themeforest may be overlooked so please use the support website.

Hours of Business (CET Time zone)

Monday – Friday: 10:00am – 18:00pm

All the best,
Passion Themes

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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