An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ArtstudioWorks

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ArtstudioWorks:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization services
  • Support for third party software and plug-ins

You can create a thread on forum our use contact form for support issues

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to configure theme if you do not want to import data?

1. Go to dashboard -> pages -> create new pages (Home) In page attributes select template for the page – “Home page” copy text here and insert it to home page 2. Go to dashboard -> appearences -> themes and click customize set all settings like on screenshot1 3. Go to dashboard -> appearences -> widgets and set widget like on screenshot2 4. Go to dashboard -> appearences -> menus create abd set menus like on screenshot3

When i import dump i got this error “MySQL said: #1046 – No database selected”

it’s mean that you have not selected database. You need to select database with wordpress data in left side. After there you need to click import.

How to change the background on the home page?

upload your background image to \wp-content\themes\avengers\images\ Go to dashboard -> appearences -> editor find end edit (background image) section#home { background: url(images/home-bg.png) center bottom repeat-x; height: 420px; padding-top: 136px; margin-bottom: -29px; z-index: 9; position: relative; }

how we can change the background color of the services icon?

Go to dashboard -> appearences -> editor find and edit background color .top-box .icon { margin: 0 auto 10px; width: 131px; height: 130px; background: white; -webkit-border-radius: 100%; -moz-border-radius: 100%; border-radius: 100%; }

how to get rid of the social icons under team members?

Go to dashboard -> pages -> Home and click edit find “[recent_posts num=”4” type=”team” post_format=”team” meta=”true” thumb=”true” thumb_width=”200” thumb_height=”200” excerpt_count=”30” custom_class=”team”]” change meta=”true” to meta=”false” and click update in right side.

How to edit services section?

Go to dashboard -> pages -> Home and click edit find ”<section id=”services”>” all codes below to next closed tag </section> is code for services section.

How i can change logo and delete the circle around logo?

rename your logo to logo.png and upload to \wp-content\themes\avengers\images\ Go to dashboard -> appearences -> editor and find
h1.logo a {
    text-indent: -9000px;
    display: inline-block;
    width: 82px;
    height: 82px;
    -webkit-border-radius: 100%;
    -moz-border-radius: 100%;
     border-radius: 100%;
     position: relative;
     background: url(images/logo.png) 0 0 no-repeat #FD6632;
}
this is css style for logo, you need to configure this styles. if you need to delete circle delete this
...
    -webkit-border-radius: 100%;
    -moz-border-radius: 100%;
     border-radius: 100%;
...
set width and height params for your logo
    width: 82px;
    height: 82px;
if you need to remove background color you need edit this line
    background: url(images/logo.png) 0 0 no-repeat #FD6632;
to
    background: url(images/logo.png) 0 0 no-repeat;
    background-color: transparent !important;

How can I add more images to my portfolio?

go to dashboard -> pages -> home, click edit. find tabs “visual” and “text” click text. find “[portfolio num=”9” num_cols=”3” thumb_width=”376” thumb_height=”258” excerpt_count=”0”]” parameter “num” it’s count of items. Change this to your own. “-1” mean to show all items that you have.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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