270 comments found

  • Australia
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

hi, i’ve sent you a few email through profile page, but haven’t got any response. it’s regarding the custom color issue. how am i suppose to reach you guys? my email address is kaishi_sae@yahoo.com.au. thanks!

MeigeeTeam

Please check your inbox.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

The “write review” function does not work. Can you check that please?

MeigeeTeam

Hi, Seems that you are using our theme on magento 1.8.1.0 while on themeforest theme is available for 1.8.0.0. Please send us email through our contact form so we can provide you patch to for the recent magento version.

With best regards, Dylan

  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 100 and 199 users
  • Sold between 250 000 and 1 000 000 dollars

We always try doing our best so decided to launch support ticket system to be closer to every buyer we got! Feel free to create a ticket if you have any troubles related to our themes Create a ticket

Please post in comments only presale questions

  • Bought between 500 and 999 items
  • Has been a member for 3-4 years
  • Exclusive Author
  • United States

Is this not compatible with Multi-Store?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ivanhqf Purchased

Hello,

How can I define one specific category of products in meigeewidgetsrefresh/newproducts?

Thanks

MeigeeTeam

For specific category you need to use “Featured category” widget

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey Nick and Dylan…this theme is up to v1.6 and you guys still don’t have a Contact Us page built for the theme?

This would have to be a basic feature for ANY website…wouldn’t it?

MeigeeTeam

Contact page in this page is replaced with contact form in footer.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Nick and Dylan…enjoy YOUR ticket system!

Bugs with the theme…I also checked them on YOUR demo site too…

1. Under Grid 2 Text Block, when viewing on responsive mode, you will see a grey line approx 5px high. It seems to add in a “ “

2. When viewing the theme (both ours and your demo site) in Firefox, on the “Add to Cart” button the quantity-increase/decrease arrows show up twice i.e side-by-side.

3. After changing text in the”Slider Text Box” the demo text remains…even after flushing all cache?

4. The last two theme versions I have installed (1.5 & 1.6) to test, I’m receiving “SQLSTATE42000: Syntax error or access violation: 1044 Access denied for user” when saving changes to a product. My setups have both been with the demo dump file. I setup our live site with v1.4 theme on the same server with no issue. Would you have any clue on this error, as all the forums indicate it’s a database problem?

Also while we’re onto a few problems, I have found that in the product images next to the “Slider text box” is larger then the original theme release. Any way to make this like the old v1.4 layout?

I purchased YOUR theme HERE please answer HERE! Look above and you can see the word “Purchased” ENJOY your ticket system! Not interested in games, just a fix.

Your Ticket #72 – Fresh v1.6 bugs – has been closed.

Default-user

Response…Please provide correct one. And I’m not joking. Ticket: https://meigeeteam.freshdesk.com/helpdesk/tickets/## :O

MeigeeTeam

Thank you for understanding and providing correct purchase code. We will send you the fix and answers through the ticket system.

Anyway I can say you for now that a bug mentioned in 4 question isn’t related to our theme but to magento core. The dump file is generated using default magento admin tool.

Default-user

Did I say question 4 was a bug? Reads as a general question to me ;)

MeigeeTeam

I say it’s a bug, it’s magento bug and it sometimes happens. Since that file is generated using magento default tool we can do nothing to this, it comes “as is”. Probably it’s something wrong with your mysql if you can’t install this dump file so try to upgrade it.

Just tried locally and everything works correct.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
eprise Purchased

Hello Firstly congratulations on this excellent theme. I installed version 1.8.1.0 on the Refresh model and everything seems to be perfectly in order, with the exception of a few small details that brought us trouble in the final adjustments. I would like to know the best way to get support for issues. Thank you!

MeigeeTeam

Hello, Please create a ticket with detailed description of issue you’ve got into here https://meigeeteam.freshdesk.com

eprise
eprise Purchased

thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
eprise Purchased

Hello, I’m having some conflicts in my project, I believe that to be a multistore complements the other theme can not be working with this. I made a new clean install with datasample in Magento 1.8.1.0 and it works perfectly.

I noticed a bug (I call it that?) Products in the bundle, where the page rendering is not correct, pointing to an error /home/account/public_html/app/design/frontend/refresh/default/template/bundle/catalog/product/view/type/bundle.phtml

I stared again at line 43 entering the closing of the condition, thus:

before: 41: </script> 42: <?php endif; ?> 43: 44: <?php echo $this->getPriceHtml($_product) ?> 45: 46: <?php echo $this->getChildHtml(‘bundle_prices’) ?> 47:

after: 41: </script> 42: <?php endif; ?> 43: <?php endif; ?> 44: 45: <?php echo $this->getPriceHtml($_product) ?> 46: 47: <?php echo $this->getChildHtml(‘bundle_prices’) ?> 48:

sicerelly :p

MeigeeTeam

Hi, From now we provide support only via ticket system. Please send your request through that form https://meigeeteam.freshdesk.com

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
jay88ld Purchased

Hi I have Custom Options for my products, But the Options display under the Large Description box, Can they be moved to just under the Quick Description area, I have tried editing the catalog.xml but no luck.

an example is at – http://www.topsupplies.co.uk/crisp/custom-wallpaper/monza-grand-prix-wall-mural.html

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