280 comments found

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

hi, i’ve sent you a few email through profile page, but haven’t got any response. it’s regarding the custom color issue. how am i suppose to reach you guys? my email address is kaishi_sae@yahoo.com.au. thanks!

MeigeeTeam

Please check your inbox.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

The “write review” function does not work. Can you check that please?

MeigeeTeam

Hi, Seems that you are using our theme on magento 1.8.1.0 while on themeforest theme is available for 1.8.0.0. Please send us email through our contact form so we can provide you patch to for the recent magento version.

With best regards, Dylan

  • Elite Author
  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 100 and 199 users
  • Sold between 250 000 and 1 000 000 dollars

We always try doing our best so decided to launch support ticket system to be closer to every buyer we got! Feel free to create a ticket if you have any troubles related to our themes Create a ticket

Please post in comments only presale questions

  • Bought between 500 and 999 items
  • Has been a member for 3-4 years
  • United States
  • Exclusive Author

Is this not compatible with Multi-Store?

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
ivanhqf Purchased

Hello,

How can I define one specific category of products in meigeewidgetsrefresh/newproducts?

Thanks

MeigeeTeam

For specific category you need to use “Featured category” widget

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hey Nick and Dylan…this theme is up to v1.6 and you guys still don’t have a Contact Us page built for the theme?

This would have to be a basic feature for ANY website…wouldn’t it?

MeigeeTeam

Contact page in this page is replaced with contact form in footer.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Nick and Dylan…enjoy YOUR ticket system!

Bugs with the theme…I also checked them on YOUR demo site too…

1. Under Grid 2 Text Block, when viewing on responsive mode, you will see a grey line approx 5px high. It seems to add in a “ “

2. When viewing the theme (both ours and your demo site) in Firefox, on the “Add to Cart” button the quantity-increase/decrease arrows show up twice i.e side-by-side.

3. After changing text in the”Slider Text Box” the demo text remains…even after flushing all cache?

4. The last two theme versions I have installed (1.5 & 1.6) to test, I’m receiving “SQLSTATE42000: Syntax error or access violation: 1044 Access denied for user” when saving changes to a product. My setups have both been with the demo dump file. I setup our live site with v1.4 theme on the same server with no issue. Would you have any clue on this error, as all the forums indicate it’s a database problem?

Also while we’re onto a few problems, I have found that in the product images next to the “Slider text box” is larger then the original theme release. Any way to make this like the old v1.4 layout?

I purchased YOUR theme HERE please answer HERE! Look above and you can see the word “Purchased” ENJOY your ticket system! Not interested in games, just a fix.

Your Ticket #72 – Fresh v1.6 bugs – has been closed.

Default-user

Response…Please provide correct one. And I’m not joking. Ticket: https://meigeeteam.freshdesk.com/helpdesk/tickets/## :O

MeigeeTeam

Thank you for understanding and providing correct purchase code. We will send you the fix and answers through the ticket system.

Anyway I can say you for now that a bug mentioned in 4 question isn’t related to our theme but to magento core. The dump file is generated using default magento admin tool.

Default-user

Did I say question 4 was a bug? Reads as a general question to me ;)

MeigeeTeam

I say it’s a bug, it’s magento bug and it sometimes happens. Since that file is generated using magento default tool we can do nothing to this, it comes “as is”. Probably it’s something wrong with your mysql if you can’t install this dump file so try to upgrade it.

Just tried locally and everything works correct.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
eprise Purchased

Hello Firstly congratulations on this excellent theme. I installed version 1.8.1.0 on the Refresh model and everything seems to be perfectly in order, with the exception of a few small details that brought us trouble in the final adjustments. I would like to know the best way to get support for issues. Thank you!

MeigeeTeam

Hello, Please create a ticket with detailed description of issue you’ve got into here https://meigeeteam.freshdesk.com

eprise
eprise Purchased

thank you!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
eprise Purchased

Hello, I’m having some conflicts in my project, I believe that to be a multistore complements the other theme can not be working with this. I made a new clean install with datasample in Magento 1.8.1.0 and it works perfectly.

I noticed a bug (I call it that?) Products in the bundle, where the page rendering is not correct, pointing to an error /home/account/public_html/app/design/frontend/refresh/default/template/bundle/catalog/product/view/type/bundle.phtml

I stared again at line 43 entering the closing of the condition, thus:

before: 41: </script> 42: <?php endif; ?> 43: 44: <?php echo $this->getPriceHtml($_product) ?> 45: 46: <?php echo $this->getChildHtml(‘bundle_prices’) ?> 47:

after: 41: </script> 42: <?php endif; ?> 43: <?php endif; ?> 44: 45: <?php echo $this->getPriceHtml($_product) ?> 46: 47: <?php echo $this->getChildHtml(‘bundle_prices’) ?> 48:

sicerelly :p

MeigeeTeam

Hi, From now we provide support only via ticket system. Please send your request through that form https://meigeeteam.freshdesk.com

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
jay88ld Purchased

Hi I have Custom Options for my products, But the Options display under the Large Description box, Can they be moved to just under the Quick Description area, I have tried editing the catalog.xml but no luck.

an example is at – http://www.topsupplies.co.uk/crisp/custom-wallpaper/monza-grand-prix-wall-mural.html

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
eprise Purchased

Will it be possible to look at the support ticket number # 373? I’m waiting a few days ago … I’m even fixing bugs and errors log the theme without support from anyone … I’ll need to speak here what I think? Or start sharing the commits so that people who download your theme for free on the net can solve your problems? Thema bought by the promise of support …

MeigeeTeam

Hi Flavio,
We are trying our best in order to satisfy our customers and sure we provide support for theme related questions. If the errors in log file are theme related do no hesitate to notify us we will fixed it. We really appreciate when our customers share with us their experience of using theme on real store and always trying to help them. Between, we already answered your ticket – check it please, sorry for the long silence.

With best regards, Dylan

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello,

You guys make the best magento themes out there. Hands down!

Is there a megamenu option for Fresh theme?

MeigeeTeam

Hello, Unfortunately there is no mega menu in this theme.

Default-user

Grerat thanks. What about a standard drop down?

MeigeeTeam

This is default magento feature. I’ve added a few subcategories so you can check it on the demo.

Default-user

thats what I thought but wanted to double check. Thanks for adding those:)

Regarding the free install and config, what does that entail? Also, what are your hourly rates for small modifications and ongoing support?

MeigeeTeam

This entails installing our theme on your installed and configured test magento store filled with some products and categories.

As to custom work, you can contact to our partner http://www.advancedlogic.eu/ since we do not offer it.

  • Has been a member for 1-2 years
  • United States
  • Exclusive Author
  • Bought between 10 and 49 items

Two days a go I requested a demo install in my page . Except about the design and development they made , their support is also amazing .

I recommend this theme to all interested ones ,even if you have a slightly suspicion , this guys will handle it . Fast cheap and perfect.

Thanks guys …

  • Bought between 500 and 999 items
  • Exclusive Author
  • Has been a member for 6-7 years

Clear clean precise uninstall directions please

MeigeeTeam

Hi, Sorry for the long silence. To completely remove Fresh and extensions that are included in theme please remove next folders and files on your ftp:

app\code\community\Meanbee<br />app\code\local\IWD<br />app\code\local\Meigee<br />app\design\adminhtml\default\default\layout\meanbee<br />app\design\adminhtml\default\default\layout\iwdall.xml<br />app\design\adminhtml\default\default\template\iwd<br />app\design\adminhtml\default\meigeetheme<br />app\design\frontend\base\default\layout\iwd_all.xml<br />app\design\frontend\base\default\layout\onepagecheckout.xml<br />app\design\frontend\base\default\template\onepagecheckout<br />app\design\frontend\meigeetheme<br />app\etc\modules\IWD_All.xml<br />app\etc\modules\IWD_OnepageCheckout.xml<br />app\etc\modules\Meanbee_Tinymce5.xml<br />app\etc\modules\Meigee_Meigeewidgets.xml<br />app\etc\modules\Meigee_ThemeOptions.xml<br />app\locale\de_DE\IWD_OnepageCheckout.csv<br />app\locale\en_US\IWD_All.csv<br />app\locale\en_US\IWD_OnepageCheckout.csv<br />app\locale\es_ES\IWD_OnepageCheckout.csv<br />app\locale\nl_NL\IWD_OnepageCheckout.csv<br />app\locale\ru_RU\IWD_OnepageCheckout.csv<br />js\iwd<br />js\meanbee<br />lib\iwd<br />lib\MaxMind<br />skin\adminhtml\default\default\iwd<br />skin\adminhtml\default\meigeetheme<br />skin\frontend\base\default\css\onepagecheckout.css<br />skin\frontend\base\default\images\onepagecheckout<br />skin\frontend\base\default\js\onepagecheckout.js<br />skin\frontend\meigeetheme

Also remove the static blocks created in admin while theme configuration. After that flush the cache and relogin in admin.
To completely remove ReFresh and extensions that are included in theme please remove next folders and files on your ftp:
app\code\community\Magehouse<br />app\code\community\Meanbee<br />app\code\community\VS<br />app\code\local\IWD<br />app\code\local\Meigee<br />app\design\adminhtml\default\default\layout\meanbee<br />app\design\adminhtml\default\default\layout\iwdall.xml<br />app\design\adminhtml\default\default\template\iwd<br />app\design\adminhtml\default\refresh<br />app\design\frontend\base\default\layout\onepagecheckout.xml<br />app\design\frontend\base\default\layout\slider.xml<br />app\design\frontend\base\default\template\onepagecheckout<br />app\design\frontend\base\default\template\slider<br />app\design\frontend\refresh<br />app\etc\modules\IWD_All.xml<br />app\etc\modules\IWD_OnepageCheckout.xml<br />app\etc\modules\Magehouse_Slider.xml<br />app\etc\modules\Meanbee_Tinymce5.xml<br />app\etc\modules\Meigee_MeigeewidgetsRefresh.xml<br />app\etc\modules\Meigee_ThemeOptionsRefresh.xml<br />app\etc\modules\VS_Ajax.xml<br />app\locale\de_DE\IWD_OnepageCheckout.csv<br />app\locale\en_US\IWD_All.csv<br />app\locale\en_US\IWD_OnepageCheckout.csv<br />app\locale\es_ES\IWD_OnepageCheckout.csv<br />app\locale\nl_NL\IWD_OnepageCheckout.csv<br />app\locale\ru_RU\IWD_OnepageCheckout.csv<br />js\iwd<br />js\meanbee<br />js\meigee<br />js\VS<br />lib\iwd<br />lib\MaxMind<br />media\magehouse<br />skin\adminhtml\default\default\iwd<br />skin\adminhtml\default\refresh<br />skin\frontend\base\default\css\slider<br />skin\frontend\base\default\css\onepagecheckout.css<br />skin\frontend\base\default\images\onepagecheckout<br />skin\frontend\base\default\js\onepagecheckout.js<br />skin\frontend\default\default\VS<br />skin\frontend\refresh
Also remove the static blocks that were created in admin while theme configuration. After that flush the cache and relogin in admin.

With best regards, Dylan

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
eprise Purchased

which the forecast or compatibility with version 1.9.0.1

MeigeeTeam

Hello, we’ve created a patch for 1.9, please create a ticket here to get it https://meigeeteam.freshdesk.com and do not forget to provide your purchase code http://meigeeteam.com/purchase_code.png

eprise
eprise Purchased

Sure, I saw the version 1.9 works tbm in 1.9.0.1?? previously noticed that version 1.8 and 1.8.0.1 had differences ….

MeigeeTeam

Create new ticket here https://meigeeteam.freshdesk.com to get the patch. Do not forget to provide your purchase code http://meigeeteam.com/purchase_code.png

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Any fix for the IWD One Page Checkout issues with the PayPal Express bouncing back to the cart page on “Place Order” button click, and the T&C problem as reported?

Also T&C link is the wrong colour on hover as mentioned…any fix for that yet?

Cheers,

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • Mexico
panamerik Purchased

Hello, we recently bought this theme, all works perfectly except for this points:

1. Our slider doesn´t work, images and text doesn´t change. 2. We can´t change the Font Style in all the buttons and some texts

Our site: http://www.mxuniformes.com

Please give us a hand with this.

Thank You

MeigeeTeam

Hi,
Thank you for theme purchasing. Answers for your questions are below:

  1. Our slider doesn´t work, images and text doesn´t change.Use next code for the header slider static block
        <li class="item"><br />        <div class="right-caption"><br />            <a href="{{store url='#'}}"><img src="{{media url="wysiwyg/refresh_header_slide_1.jpg"}}" data-srcX2="{{media url="wysiwyg/refresh_header_slide_1@x2.jpg"}}" alt="" /></a><br />            <div class="slider-text-box container_12"><br />                <h2>Fashion Exhibition</h2><br />                <h3>Buy amazing cloth with<br /> great sales</h3><br />            </div><br />        </div><br />    </li><br />    <li class="item"><br />        <a href="{{store url='#'}}"><img src="{{media url="wysiwyg/refresh_header_slide_2.jpg"}}" data-srcX2="{{media url="wysiwyg/refresh_header_slide_2@x2.jpg"}}" alt="" /></a><br />        <div class="slider-text-box container_12"><br />            <h2>Fashion Exhibition</h2><br />            <h3>Buy amazing cloth with<br /> great sales</h3><br />        </div><br />    </li>
  2. We can´t change the Font Style in all the buttons and some texts Font should be changed in Meigee -> Theme options -> General options -> Appearance. Keep in mind that option changes font which is used for titles only. To change font of other text you will need apply custom CSS changes.
By the way, from now we provide support only via ticket system. Please send your further request through that form Don’t forget to provide your purchase code

With best regards, Dylan

  • Has been a member for 0-1 years

Boa noite, estou tendo problemas com o template, não passa da parte de frete, saberia me dizer como corrigir isso?

Grato pela atenção!

MeigeeTeam

Hello. English please.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How do I deactivate the refresh theme? I am getting the following error message:

An error occurred while restoring theme. Notice: Undefined property: Meigee_ThemeOptionsRefresh_RestoreController::$_stores in /app/code/local/Meigee/ThemeOptionsRefresh/controllers/RestoreController.php on line 110

MeigeeTeam

Hi, Deactivating option should fully disable theme and make you store to use default magento theme. We just tried it locally and it works like a charm, probably you have already deleted some theme files that’s why you have such an error. One more way to make you store use default magento theme is to delete theme files from your magento. To completely remove ReFresh and extensions that are included in theme please remove next folders and files on your ftp:

app\code\community\Meanbee
app\code\local\IWD
app\code\local\Meigee
app\design\adminhtml\default\default\layout\meanbee
app\design\adminhtml\default\default\layout\iwdall.xml
app\design\adminhtml\default\default\template\iwd
app\design\adminhtml\default\meigeetheme
app\design\frontend\base\default\layout\iwd_all.xml
app\design\frontend\base\default\layout\onepagecheckout.xml
app\design\frontend\base\default\template\onepagecheckout
app\design\frontend\meigeetheme
app\etc\modules\IWD_All.xml
app\etc\modules\IWD_OnepageCheckout.xml
app\etc\modules\Meanbee_Tinymce5.xml
app\etc\modules\Meigee_Meigeewidgets.xml
app\etc\modules\Meigee_ThemeOptions.xml
app\locale\de_DE\IWD_OnepageCheckout.csv
app\locale\en_US\IWD_All.csv
app\locale\en_US\IWD_OnepageCheckout.csv
app\locale\es_ES\IWD_OnepageCheckout.csv
app\locale\nl_NL\IWD_OnepageCheckout.csv
app\locale\ru_RU\IWD_OnepageCheckout.csv
js\iwd
js\meanbee
lib\iwd
lib\MaxMind
skin\adminhtml\default\default\iwd
skin\adminhtml\default\meigeetheme
skin\frontend\base\default\css\onepagecheckout.css
skin\frontend\base\default\images\onepagecheckout
skin\frontend\base\default\js\onepagecheckout.js
skin\frontend\meigeetheme    

Also remove the static blocks that were created in admin while theme configuration. After that flush the cache and relogin in admin.

With best regards, Dylan

Default-user

Thanks for responding. I will try this shortly. Also, whenever I add an item to the cart, it does not redirect to the checkout or cart page. There is a little red icon that spins infinitely. Can you help with this please?

Thanks!

Default-user

Also, is there anyway that we can get it to redirect to the cart page?

Default-user

I also noticed that my cart_sidebar icon/item count (located to the right of the search box) is missing.

MeigeeTeam

Hi
To redirect customer to shopping cart after adding product to bag please disable Ajax for add to cart button: System -> Configuration -> Ajax for catalog -> Ajax for add to cart button and disable one of needed option. Concerning the sidebar count icon: it is hard to give good advice without even website link, anyway, please make sure that none of your custom changes and installed extension do not break theme behaviour. By the way, from now we provide support only via ticket system. Please send your further request through that form Don’t forget to provide your purchase code.

With best regards, Dylan

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • Mexico
panamerik Purchased

Hello, what is the response time for tickets, I have an open ticket since 18 June and have not responded

panamerik
panamerik Purchased

Please resolve my ticket, its been 3 days!

MeigeeTeam

Hello. Sorry for the long silence. Please check your ticket.

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