An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, satoridesign, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from satoridesign:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new WordPress versions
If you need any of the following, it is available for a separate pricing:
  • Customization and installation services
  • Support for third party software and plug-ins

I generally aim to reply to all support requests within 24 hours on weekdays and 48 hours on weekends.

Andrew / Satori Studio

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Can the sliding effect be turned off for the top menu to always keep it open and not just give the user the option to do that?

Yes, you can freeze the top menu in the open position in the back-end from the theme options panel.

I have uploaded the theme archive “Fuji_Installable” yet when I try to activate the theme it shows an error message or an empty screen. What is wrong?

This means that your server settings do not allow the theme to read the main theme options .xml file. Please update the permission settings to at least “write and read” for all files in the theme folder via your hosting account or, if allowed, via your FTP account.

I have uploaded the theme but upon pressing “activate” the system returns a white screen and the website stops working. What the hell is wrong?!

Don’t panic :) The problem is that your hosting server ran out of php memory, so it just broke the website when you tried to install an additional item. What needs to be done is to add the following line to wp-config.php file in the root folder of the WordPress website: define(‘WP_MEMORY_LIMIT’, ‘1024M’); If this does not work, try doubling the figure in the brackets; it still broken, contact me and I will help you!

I uploaded the theme using WordPress’ built-in back-end theme uploader and it shows the message “Are you sure you want to do this? Please try again.” What went wrong?

Please upload the unzipped theme folder (“Fuji_Installable”) into the “wp-content – themes” directory via FTP – some hosting providers have small file upload limits for user convenience which limits the usage of WordPress’ internal theme uploader.

How do I get the Facebook, Twitter, Pinterest, Rss, etc logos to show up in the top right hand side of the page like in the theme preview?

In order to show social buttons in the header, please go to “Appearance – Widgets” admin menu and drag the “Social Media Widget” into the “Header Widgets” area on the right. By expanding the widget you can customize which icons to show and add links to your social profiles. If you wish to keep the icon appearance as in the theme demo, be sure to choose “Default (x32)” in the “Icon Size” dropdown and “Fuji Theme Icons” in the “Icon Pack” dropdown.

How do I set up a drop-down submenu?

Both menus in Fuji support submenus – just go to “Appearance – Menus” for configuration interface. Submenus are created by dragging any menu item a bit to the right, so that they “stick” under one of the first-level menu items.

I have tried adding images for the Image Slider, but all it does is leave a big black rectangle with the circle moving in the middle. Its not seeing my pictures I’ve uploaded.

Be sure you’ve been adding the slide pictures through the slide upload fields in the “Theme Options” menu. Also, do not forget to choose “File URL ” in the “Link URL ” field while in the image uploader.

How do I create a categories menu like the one below the header in the theme demo?

To make a category menu, go to “Appearance – Menus”, press the plus tab in the right-hand box, enter the menu name and hit “Create Menu” to make a new menu. Then scroll down and in the left corner you’ll see the “Categories” box – pick the ones you need and and hit “Add to Menu”. Then scroll up and in the “Theme Locations” box choose your menu from the dropdown that says “Main Menu Above Content”.

Can the sliding effect be turned off for the top menu to always keep it open and not just give the user the option to do that?

Yes, sure, you can freeze the top menu in the open position in the back-end from the theme options panel.

How can I change the height of the header image (static image mode)?

Since Fuji is a responsive theme, both the width and the height of the header image needed to be fixed in order to show correctly on different devices, including smartphones and tablets (try resizing the browser to see what I mean) – so they cannot be changed from the theme admin. However, the height of the header image can still be changed by implementing a simple change in the code: I’d need to go to “Appearance – Editor” menu, click on the “lessframework.css” file from the right list (one of the bottom-most entries), and add these lines of code into the textarea, below everything else:

@media only screen and (min-width: 1020px) { #header-image, #header-image img { height: 330px !important; } } @media only screen and (max-width: 1020px) and (min-width: 767px) { #header-image, #header-image img { height: 242px !important; } } @media only screen and (max-width: 767px) and (min-width: 480px) { #header-image, #header-image img { height: 150px !important; } } @media only screen and (max-width: 479px) { #header-image, #header-image img { height: 100px !important; } }

..and replace the numbers after the “height:” selectors with your desired parameters; then click “Save”.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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