An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by tvlgiao
They will respond to buyers' questions via their own support system.Go to item support
Additional information from tvlgiao:
For technical support please mail to:
Magento : firstname.lastname@example.org
Prestashop : email@example.com
Opencart : firstname.lastname@example.org
Wordpress : email@example.com
Shopify : firstname.lastname@example.org
For customize services, Outsource project…please mail to:
Magento : email@example.com
Prestashop : firstname.lastname@example.org
Opencart : email@example.com
Wordpress : firstname.lastname@example.org
Shopify : email@example.com
When you receive an auto-response email it means that your question has been delivered to our system ticket system. We will proceed tickets and respond you to in the queue order. If you dont receive auto-response email, please check and sent email again
Questions about Magento In the user guide you will also find many tips about basic Magento configuration. Please note that as authors of this theme we are able to provide support only for features which we created and for issues related strictly to the theme. We do not provide support for Magento configuration, installation, maintenance etc.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||8 September 10|
|Last Update||28 January 11|
|Compatible Browsers||IE8, IE9, Firefox, Safari, Chrome|
|Software Version||Magento 188.8.131.52, Magento 184.108.40.206|
|ThemeForest Files Included||Layered PSD, PHP Files, HTML Files, CSS Files, JS Files|
|Tags||e-commerce, furniture, home, house, magento, office, shopping cart, template, theme, wood|