An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, bitpub, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from bitpub:

When you send a message please include:

  • Theme Name
  • The Problem explained in detail
  • Link to a live preview / the website
  • (OPTIONAL) Login Data for Wordpress Instalations – if what you ask requires me to log in and take a look

I usually respond to support requests within 24 to 48 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends/holidays will be processed on Monday/the next business day. If it takes longer please understand that I’m working as fast as I can and have a little patience. Thank you for understanding!

Please sign in to contact this author.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.