227 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello tvlgiao

I am install your theme in hostgator hosting site but some time your theme is take a lot time for open and reload .

2- the main issue is the mega-menu. after editing when i am edit its sub-link of any menu then its can’t open and show 401 page error?

my link:http://westernkart.com/ go to engineering >Mechanical engg>??? Error? your mega-theme not working properly

3- can u tell me how to speed up optimization your theme in details in cant understand in your documentation file.

tvlgiao

Hello, 1. hostgator is a shared hosting, thousands of website are sharing a same server, therefore it’s limited of CPU and memory resource to run magento smoothly. It’s recommended by Magento developers and community developers to host Magento on dedicated server instead.

2. Please flush cache, check our links, if it does not work, please you send us your admin info to investigate error #2, please send to support@galathemes.com

3. In order to speed up optimization, it requires a skill sets of php programming as well as server system knowledge. First of all, you need a good dedicated server and then hire someone to configure and optimize the server for you. After the server is optimized, next step is enable all magento caching level in magento backend, to speed up first page load, you should purchase a FPC extension, you can surf on google with keyword “Magento first page cache extension”.

We also provide magento optimization service, if you’re interest please contact our outsource department at sales@emthemes.com. Basically, we will look into your server to find out the root of problem, then suggest solutions for you, if you agree our solution and cost we will perform configuration and optimization. We will send you a result report to compare with your original site with guarantee 5A point in webpagetest.

Best Regards,

Default-user

i am sending details to support@galathemes.com plz check it soon?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

First Navigation (Clothing) is not working by defualt or something went wrong.??

tvlgiao

Hello, it is just sample of static link. You can enter the actual link in the backend of mega menu. Best Regards

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hello, when i import item xml catalog, your theme work very slow, why? this is about 20000t items.

Thanks

tvlgiao

Hello, Did you enable all magento cache layers? What is your hosting server’s specifications? 20k items are very large, you should have a strong dedicated server in order to run the store smoothly.

Best Regards,

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hello tvlgiao, I just purchased your theme and I wanted to let you know that I really like it and it’s a very nice looking theme.

Unfortunately, I was getting a syntax error from app/code/community/EM/Galaelectronuessettings/Model/Config/Font.php. I removed the closing php tag (?>) from the file and it worked fine after that. Just thought I would share this.

tvlgiao

Thank you, imagemarketing for your compliment and your bug report. We already upgrade new version for fix bugs and add more feature for this theme. Please upgrade to the latest version..

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
xprokart Purchased

hello pls inform how to change catagory & store name insted if Electrnous to my store name ??

tvlgiao

Hello, Do you want change category menu on left sidebar and title home page ? If true, you can edit menu in Backend -> Galathemes -> EM menu manager . You can edit title homage page in CMS -> Pages -> Gala Electronues Home

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
msimhi Purchased

Hi, I’ve got some problems with your theme. First, mega menu doesn’t appear on default home page, i don’t want to use your home page because it has url with your name.

The mega menu in other pages than home page open only at 50 width and not full, it looks weird, how to fix that ?

tvlgiao

Hi,

you can mail your problem to support@galathemes.com . We will check menu for you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi. There are many missing images on user guide page(galaelectronues-userguide\index.html) after unzip new downloaded file.

tvlgiao

Hello, Could you try this user guide https://www.dropbox.com/s/scpxaizr31ceuyh/galaelectronues-userguide_M1.7.0.2_r309.zip

I tested but did not see missing images. Could you please send me your web browser details and screenshots?

Regards

Default-user

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Zydol007 Purchased

Hello, I purchased your theme some days ago, and I wanted to let you know that I really like it and it’s a very nice looking theme. I had some problems with bestseller widget, but your support is excellent and qiuck. They help me twice. Good job !!!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I Want to Purchase your theme. But can i put Indian Rs. Symbol? Please add High Resolution picture then it will fulfill. Thanks

tvlgiao

Hi Waterworldindia,

Yes it works well with any currency symbol include Rs. We provide PSD so that you can create your own pictures. For demonstration and performance optimization, we had to compress JPG with low quality on our demo site.

Best Regards,

Default-user

Thanks you very much. I am from India. I already brought a template . Please visit this site-www.indianoctopus.com I don’t have so much knowledge on website building. I just learnt from website. This website i doing myself. I don’t know how is it. But i want to buy your theme for my another website www.waterworldindia.com This is my official website. We are the distributor of many product related Aquarium. we don’t want to sale our product through this site. But showing all product. In future i will sale the product through this site. After saw your theme i decide that i will buy this theme. But need some Reef or Marine Aquarium picture with this theme. After Buying can you guide me to set my site & look wonderful? I need your reply with yes. Waiting for you. Kindest Regards, Asok.

tvlgiao

Hi again, Just ask your questions, we will answer you all questions relate to the theme usage. Best Regards,

Default-user

Not clear your answer.

tvlgiao

We will support you for all inquires about our theme’s usage. Btw, you are using our theme on www.indianoctopus.com, so you’ve already known our services. Best Regards,

Default-user

Indianoctopus theme i brought from indian seller. I just doing after that. I don’t know how to install this. But i can operate Filezila FTP. Can you help me how to install today. because i want to buy this now. Please let me know. Thanks.

tvlgiao

Hi Sir,

After you purchase our theme. please send your hosting FTP info and your magento admin account info to support@galathemes.com so that we can install the theme you purchased. If you want us to install the full package with sample data demo, please send us your hosting cpanel account so that we can upload and extract zip files and import database.

Best Regards,

Default-user

ok sir. Thanks a lot

Default-user

i purchased your theme. please upload this. i already mail to gala themes. please take care. Thanks.

Default-user

Sir i am waiting. Still my theme is not upload. Please let me know what is the problem.

tvlgiao

We replied you ticket #NOY-618-59136 on March 15th from support@galathemes.com, with content:

Please give us your site/hosting information + Website address + Cpanel account + FTP account We will install the Gala Electroneus theme (full package) on your site.

But didn’t receive your respond. Please send us required info.

Best Regards

Default-user

Today i already send. Please sir do this. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

your theme is very heavy and not optimize properly .

its take very long time to open and operate in the .

i make a mistake to choose your product .

your theme make me very much disappointing.

It cause 87$ Loss .

I cant proceed any more on your theme.

tvlgiao

Hello, Please see the result of speed test our theme and demo site here: http://www.webpagetest.org/result/130307_GN_TD3/1/details/

As you see, theme is optimized with:
  • First Byte Time: A grade
  • Keep-alive Enabled A grade
  • Compress Transfer: A grade
  • Compress Images: A grade

Please check our server configuration. Magento requirement a good server in order to run it smoothly.

If you need optimization services, please contact us for estimation.

Best Regards,

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
emdi Purchased

I am not able to install your theme. I sent a letter to support@galathemes.com, but no reply.

tvlgiao

Hello emdi, What is your email?

Default-user
emdi Purchased

josedinto(AT)gmail.com

Default-user
emdi Purchased

I like this theme very much. I would really appreciate if u can help me with the installation

tvlgiao

Our staff will email you shortly to assist you. Best Regards,

Default-user
emdi Purchased

I sent the details, but no confirmation nor any changes in the theme installation. Since I posted my email address here, I am getting emails from strange people asking for c-panel login informations. I got an emails from

imad.insane@gmail.com

anothe from melvynbryant@gmail.com

tvlgiao

Hello,

Our support email is support@galathemes.com

One of our staff already sent reply on 03/14 with content below:

Thanks for your purchase. Could you please send us your hosting FTP info and your magento admin account info so that we can install the theme you purchased. If you want us to install the full package with sample data demo, please send us your hosting cpanel account so that we can upload and extract zip files and import database.

Please check your email, maybe it’s in spam box. Please add our email support@galathemes.com in whitelist.

Default-user
emdi Purchased

Thank you for your help in installing the theme.

tvlgiao

You’re welcome. I’m sorry for delay.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Hello, thinking about to buy but i’m little bit scared with 57 html errors found by W3.org validator. http://validator.w3.org/check?uri=http://demo.galathemes.com/gala-electronues/ Any fix for this?
tvlgiao

Thanks for your report. We will check it fix it asap.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi I have sent you email about 404 error I am getting when going to galatheme settings in admin. Can’t proceed further without this. Please respond at the earliest.

tvlgiao

Hello, You try to logout and login again so that Magento updates your account permission.

Regards,

Default-user

I loggedout and and logged in again but now see Parse error. public_html/app/code/community/EM/Galaelectronuessettings/Model/Config/Font.php on line 1 (Parse error: syntax error, unexpected)

tvlgiao

Could you try to replace by this file:

app/code/community/EM/Galaelectronuessettings/Model/Config/Font.php

Open file and replace code in link : http://pastebin.com/ZL74XpLF

Regards,

Default-user

Thanks that fixed the problem. But now one more issue. I added category (i.e. apparel) and added a product to it (i.e. test). Added apparel.html in mega menu and tried to load the page apparel.html but get 404, whereas when I type test.html the product page shows up. Any guidance on how to set up category/sub cat in mega menu to show up will be appreciated.

tvlgiao

Could you try to reindex database in backend > System > Index Mangement. Also make sure your category apparel is under the Root Category and enabled. If it does not work, please send us your admin account to support@emthemes.com to investigate.

Best Regards,

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
lunis12 Purchased

How can I put category products on first page I don`t see where from admin , and no documentation. Thank you

tvlgiao

Could you please send us a screenshot of specific block. All blocks on homepage are managed in the Widgets Manager, please read user guide for how to add/edit widgets.

Regards

Default-user
lunis12 Purchased

No work I try there

tvlgiao

Please send us a screenshot?

Default-user
lunis12 Purchased

I send but nobody fix !

tvlgiao

Did you send to our email support@galathemes.com? what is your email?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Your theme is not responsive on iphone and htc (andriod). Could you please share your plan on supporting them? Poor display on iphone is displayed in the following image. http://i48.tinypic.com/2l27na.png

tvlgiao

Could you try to test with from themeforest iframe: http://demo.galathemes.com/gala-electronues/

We tested on iphone4,5/ipod5,6 it works fine.

Default-user
nicknaar Purchased

Thanks..

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
nicknaar Purchased

The EM MegaMenu Extension documentation included in the user guide is very limited. After installing the extension the demo menu items appear, instead of my categories, do I have to manually remove the demo ones and my websites each and every category and sub category? Why doesn’t it automatically picks up the category and sub-categories.

Need detailed documentation for Mega Menu, the two paragraphs and a couple of screenshots do not cover the features and configuration available with Mega Menu.

Please add more detailed MegaMenu documentation. I bought this product to get this kind of menu only.

tvlgiao

We’ll add more details on document and send you asap. Best Regards

Default-user
nicknaar Purchased

Didn’t get that, when are you going to send that?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi! Can I turn off the cart and use the theme as a simple catalog?

Does this theme support cyrillic alphabet?

tvlgiao

Hi,

Can I turn off the cart and use the theme as a simple catalog? > you can use css disable all button add to cart. Does this theme support cyrillic alphabet? > yes , it can view with cyrillic alphabet .
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I am interested in buying this theme. I will need to customize it though in order to add extra drop-down menus next to the search one. I will use these choices to filter out product based on some criterias.

Is it possible to do with this theme ? Could you point me in the right direction to do that ?

Thanks Mathias

tvlgiao

There is no space left for adding a new drop down menu beside the search box. It’s possible but you probably have to adjust some CSS. If you need customization please contact our dev team at contact@galathemes.com.

Best Regards,

Default-user

I know that’s why I’ll need to move the large text field somewhere else.

Can I do that from your CSS file or do I have to change some xml layouts as well ?

tvlgiao

Can you send us a mockup of changes you need?

Default-user
Here is a mockup of the change I need: http://img59.imageshack.us/img59/2791/homeslw.jpg

Thanks for your help !

tvlgiao

Hello, How does the form VOTRE VEHICULE work? You’ll code it yourself?

Default-user

Yes I will. I just need some pointers on where to start to add these drop down menus.

tvlgiao

I see. You can edit the CSS file to move the search box to left. Add the new form by editing file catalogsearch/form-mini.phtml in the template directory.

Default-user

Thanks. I will look into that

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, I installed magento and theme successfully. When I set up the system config and try to open System > Configuration > GENERAL > Gala Electronues Settings, it cannot open that page and return a server error “The website encountered an error while retrieving http://www.knick-knacks.com.au/index.php/admin/system_config/edit/section/galaelectronues/key/24a551dbdac84f606b9e2819680193b8/. It may be down for maintenance or configured incorrectly.” How can I fix that? Thanks

tvlgiao

Hi,

You try logging out and logging in backend and check Gala Electronues Settings. If you still see this problem, you please send your issue with FTP account and Backend admin account to support@galathemes.com, the Support Team will help you to fix this problem.

Best Regards.

Default-user

I tried it, but it doesn’t work. I sent my account information to your email. Please help!

tvlgiao

Hi,

Did you send to our email support@galathemes.com? what is your email?

Best Regards.

Default-user

I send from your profile page and my email is xdreamsolutions@gmail.com

tvlgiao

Hi,

I don’t find your email . Could you please resend it to support@galathemes.com again?

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello

Can I buy this offer 50$

tvlgiao

Hi lulustorm, Thank you for your contacting us, Sorry we can not give you package theme for 50$, It only sales with 85$ , I hope that you will agree with 85$ to get package theme. You can compare price of our theme with other competitors. Our price is lowest and our features are unique. And we will support our theme at your site for lifetime, you only contact us you will get answer immediately. Thanks

I look forward to your reply.

by
by
by
by
by
by