230 comments found

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
ricardobt Purchased

Hi,

I’ve tried to install your template but i’m getting a blank page.

I’ve extractedfile galaelectronues-theme-package.zip and copy all files to my Magento folder. Then flushed the cache and no matter what homepage i choose, i allways get the blank page.

What do i need to do?

Thanks in advanced

tvlgiao

Hi,

You please send your issue to support@galathemes.com with your FTP account and admin account to get the support the theme at your site.

Best Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
jmiller08 Purchased

What template file contains the product view tabs? (Description, Features, Tags, Reviews) etc.. ? How can I add/remove tabs?

tvlgiao

Hi,

The template file of product view page is app/design/frontend/default/galaelectronues/template/catalog/product/view.phtml, you can find some tabs in that file (Description, Features, Tags, Reviews, Upsell). If you want to add more tabs, you can read more instructions in documentation of theme, in Usage / Insert new tabs on product landing page tab.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi tvlgiao,

I’ve tried to install your template but i’m getting a blank page.

I’ve extractedfile galaelectronues-theme-package.zip and copy all files to my Magento folder. Then flushed the cache and no matter what homepage i choose, i allways get the blank page.

What do i need to do?

Help me its urgent….

tvlgiao

Hi,

You please send your issue with FTP account and admin account to support@galathemes.com to get the support theme at your site.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
devoption Purchased

Hi

I am trying to display a picture in the left column on the home page, just below the category menu. When I add the picture to the galaelectronues_baner_left_home block , the picture is not displayed next to the menu but well below, at the level where the slideshow and call-outs ends.

How can I display the picture just next to the menu ?

tvlgiao

Hi,

In backend, CMS > Wdgets, you can sort order for the blocks on the left column of homepage. Example: Gala Electronues Audio & Speakers – Area10 has order 0, Gala Electronues Toys – Area10 has order 1,..., Gala Electronues Home Baner Left – Area10 has order 7.

Best Regards

Default-user
devoption Purchased

Thanks, I was able to do what I want using your instructions

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hello, I want buy this theme, but have a little problem on the product page or anyone that the menu “All categories” has a dropdown. If you hover and “unhover” some times (fast), it will repeat “show/hide” menu. Looks like that doesn’t have a ”.stop()” in the js function. Is it possible to solve that?

tvlgiao

Hi eliasjnior2012,

Our technical support have received your email and they replied via the support ticket USQ-235-82807 , please check it.

Thank You.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Romania

Hello, nice theme, I want it :)

Presale question:

If I uncomment these for example:

// '1600px to 1920px = 1560.css',
// '1940px to 2540px = 1920.css',

Will it display ok on larger displays? Do I have to modify some css? What other problems can appear if I uncomment those?

Could you please uncomment on a different install so I can see how will it look on a larger display, without any modifications?

Thank you, Paul

Default-user

You don’t understand, I want it at least 1560 px wide, does that 1560.css help? Is it hard to achieve that? Will that help to be uncomment?

// ‘1600px to 1920px = 1560.css’, Paul

best regards,
Default-user
brewtal Purchased

could you please answer this now?

tvlgiao

Hi,

As I said that this theme just supports display maximum 1200px, for larger screen, it will display like 1200px. If you want it at least 1560px wide, this theme need to be customized, and you please send your requirement to support@galathemes.com

Thank you.

  • Italy
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

I have 2 problems:

1) The mega menu’s dropdown (including the sub-categories) on the home page dont match the right subcategories. 2) The “new products slider” doesn’t show on the homepage. I have create a widget and assigned the home page and the right area (07) to show but nothing happend.

Can you please help.

Thank you

tvlgiao

Hello,

1. You should edit the mega menu content, select proper parent categories you want to pull out its child categories. Please read the user guide for details. In the sample data, our category ID may different your true category ID so it does not display same.

2. Can you tell me which widget instance you added? Please send us your admin account so that we can check it.

Please submit a ticket here: http://galathemes.com/support.html with your ThemeForest username. After submitted you should receive an auto reply email to confirm that we have received your ticket. One of our support staffs will reply you on our working time Monday to Friday 8AM – 5PM GMT+8. Except 30th April & 1st May are our holidays we may response a bit longer. Thanks for your patience.

Best Regards,

  • Italy
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Evrybody,

I would like to report a bug that it cannot be fixed by this support.

Here is the problem:

If you set an attribute to show on front end and you don’t give it any value ( basicly you don’t fill its field in) will display in front end with a value “no”. So all attributes you haven’t valued will display with “no”.

This can be fixed, some ideas are here in this link: http://www.magentocommerce.com/boards/viewthread/193816/

  • Italy
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Ok, I have found a Solution for the attributes issue, just follow this: http://www.magthemes.com/magento-blog/empty-attributes-showing-na-fix/

  • Has been a member for 1-2 years

Hello, I want to buy this Theme to build a E-commercial website for our own use, now if I buy Regular License is OK to use? what’s the difference between Regular License and Extended License?

Thanks

tvlgiao

Hi,

Regular License: you can buy our theme and use it on your website. Extended License: after buying our theme with Extended License, we will not sell theme package with someone, we will move it from themeforest.net You should buy Regular License to use.

Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, on your theme. Can I set to have a Top 15 Brand list like this or not http://themeforest.net/item/gala-brand-store-responsive-magento-template/full_screen_preview/4488443 because I really want top list of brand or sale in font page like this one. If use theme can customize it, I would get this your theme.

Thank you very much.

tvlgiao

Hi,

Do you mention to Top Brands on the right of homepage? If so, it is just static blocks, you can customize it in backend.

Best Regards,

Default-user
nai0om Purchased

Thank you very much I just brought you theme. I will try that.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users
msimhi Purchased

WARNING!!! Don’t purchase this theme! it is full of bugs and coded in bad way. There us endless JS bugs and problems. I have invested too many hours tried to fix this theme, so i can’t drop it now, but i am warning you, don’t purchase it if you don’t want to spend hours on fixing it.

The support is very bad, almost in every bug report they will try to ignore and say “this is Magento issue, please contact Magento to solve this.” but it’s problems in theme, and only after i insist and showed them the source of the bug, they will try to fix it.

Here are list of some of the bugs i have found :

1. Footer links block missing: no “site map” “advanced search” “search terms” links. it is default Magento block and not related to CMS. 2. Site map bug – Show top links in the middle of the page, and doesn’t show “products site map” 3.Currency icons are missing and mixed, some symbols show for the wrong currency. 4. Tier pricing show 100% percent discount in every discount rate. 5.Mega menu doesn’t show in default home page 6.In some cases mega menu open width 50% only, js issue. 7.Mega menu icons are built-in very hard to customize 8.Advanced search, no layout 9.site map no layout 10.PAYPAL Express doesn’t work from product view page, show error page 11.Can not insert photos to product description using HTML editor, JS issue. There is many more bugs and issues, except long loading time. some of the bugs fixed, and new appeared. some of the issued ignored. i am still waiting for reply for fixing sitemap page, but no response from the support. BAD ! BAD ! BAD! don’t buy!

tvlgiao

Please check ticket reply and replace file as your request :

template/page/footer.phtml template/page/template/links.phtml layout/customer.xml layout/contats.xml

Default-user
msimhi Purchased

I have sent you emails and still not response !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You haven’t send me the fix for the sitemap page!!!!

Please send me the files, i have 3 open tickets about this regard.

  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users

Community Support & Customer Support

Our support team guarantees to respond you within 24 working hours. You can send us email to support@galathemes.com, when you receive an auto-response email it means that your question has been delivered to our system ticket system. We will proceed tickets and respond you to in the queue order.

Our working hour is from 8:00AM to 5:00PM GMT+8 Monday to Saturday.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
nai0om Purchased

Related to msimhi post, when will I get this update also?

Thank you very much.

tvlgiao

We already update new version, please download it and replace files

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I’m going to buy your theme. I noticed the last update of 03/05/2013. I complained about bugs have been fixed, there are other problems?

thanks

tvlgiao

Dear ictlabs, If you see any problems with theme please send us email to support@galathemes.com, when you receive an auto-response email it means that your question has been delivered to our system ticket system. We will proceed tickets and respond you to in the queue order.

  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users

Customer Support

1. Please send email to support@galathemes.com 2. Support system will sent auto-response support ticket to your email. 3. We will proceed tickets and respond you to in the queue order.

We guarantee to respond your report within 24 working hours.

Our working hour is from 8:00AM to 5:00PM GMT+8 Monday to Saturday.

  • Elite Author
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 250 000 and 1 000 000 dollars
  • Bought between 100 and 499 items
  • Referred between 10 and 49 users


Customer Support Information

tvlgiao

Contact Information

Technical Support
For technical support please mail to: Support@Galathemes.com
Sale Support
For customize services, Magento outsource project…please mail to Contact@Galathemes.com

When you receive an auto-response email it means that your question has been delivered to our system ticket system. We will proceed tickets and respond you to in the queue order. If you dont receive auto-response email, please check and sent email again

Questions about Magento

  • In the user guide you will also find many tips about basic Magento configuration.
  • Please note that as authors of this theme we are able to provide support only for features which we created and for issues related strictly to the theme. We do not provide support for Magento configuration, installation, maintenance etc.
  • In case of any problems with Magento, please refer to:
    • Bought between 1 and 9 items
    • Has been a member for 2-3 years

    hi, first off all i like the theme its great. i ve one question. is it possible to show different menus for different store views.(different language) if you can help me i would be greatfull..

    best regards.

    tvlgiao

    Thanks for your interesting. Yes, it is possible. Our menu supports multi store views. Best Regards

    Default-user

    is there any tutorial or sample which i can fallow? thanks.

    Default-user

    ok i found it thanks..

    • Bought between 10 and 49 items
    • Has been a member for 2-3 years
    jmiller08 Purchased

    Hi, how can I disable the AJAX add to cart?

    tvlgiao

    Hi,

    You can disable Ajax cart by renaming file app/etc/modules/EM_Ajaxcart.xml to EM_Ajaxcart.xmls. Please flush cache Magento after you edit it.

    Best Regards

    Default-user
    jmiller08 Purchased

    Thanks, I will try that!

    • Bought between 1 and 9 items
    • Has been a member for 1-2 years

    In the theme package, the file “i-slideshow.png” is missing. It is used in skin\frontend\default\galaelectronues\css\theme.css.

    Need this make the Control Nav in the ImageSlider to work.

    tvlgiao

    Hi,

    Base on the design of Gala Electronues Market Responsive Template, we just make css and background image for Direction Navigation for slideshow, and the css in skin\frontend\default\galaelectronues\css\theme.css for Control Navigation of slideshow, you can remove it or make css for your own.

    Best Regards

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