An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tvlgiao

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from tvlgiao:

Technical Support For technical support please mail to:
Magento : support@galathemes.com
Prestashop : support@eggthemes.com
Opencart : support@bossthemes.com
Wordpress : support@wpdance.com
Shopify : support@designshopify.com

Sale Support

For customize services, Outsource project…please mail to:
Magento : contact@galathemes.com
Prestashop : contact@eggthemes.com
Opencart : contact@bossthemes.com
Wordpress : contact@wpdance.com
Shopify : contact@designshopify.com

When you receive an auto-response email it means that your question has been delivered to our system ticket system. We will proceed tickets and respond you to in the queue order. If you dont receive auto-response email, please check and sent email again

Questions about Magento In the user guide you will also find many tips about basic Magento configuration. Please note that as authors of this theme we are able to provide support only for features which we created and for issues related strictly to the theme. We do not provide support for Magento configuration, installation, maintenance etc.

Frequently Asked Questions

Do you have a video walkthrough on building out the home page?

Check out here: For theme package: http://youtu.be/BV84SjkjPi4 For full package: http://youtu.be/zX3swNyQs4Q

Hello, I have problem, when i installed theme, when i go to admin->configuration->Gala Electronues settings, i see white window, why? And when i install your demo theme in home page i dont see any products, why?

Did you flush magento cache, logout and login again? If you install the theme using the theme package, there is no sample products. To install a store look exactly like our demo store, please use the Full Demo Site package. If you are not able to get it work, please send us your hosting details and magento admin account so that we can investigate.

how to change catagory & store name insted if Electrnous to my store name?

You can edit menu in Backend -> Galathemes -> EM menu manager . You can edit title homage page in CMS -> Pages -> Gala Electronues Home

Your theme is very heavy and not optimize properly?

Please see the result of speed test our theme and demo site here: http://www.webpagetest.org/result/130307_GN_TD3/1/details/

As you see, theme is optimized with:

  • First Byte Time: A grade
  • Keep-alive Enabled A grade
  • Compress Transfer: A grade
  • Compress Images: A grade

Please check our server configuration. Magento requirement a good server in order to run it smoothly.

If you need optimization services, please contact us for estimation.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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