An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, tvlgiao, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from tvlgiao:
For technical support please mail to:
Magento : firstname.lastname@example.org
Prestashop : email@example.com
Opencart : firstname.lastname@example.org
Wordpress : email@example.com
Shopify : firstname.lastname@example.org
For customize services, Outsource project…please mail to:
Magento : email@example.com
Prestashop : firstname.lastname@example.org
Opencart : email@example.com
Wordpress : firstname.lastname@example.org
Shopify : email@example.com
After we received your email, an automated message will be sent back in about ten minutes to confirm that our support center has accepted your question into the queue ticket. We will process and respond to your question in the queue order. Our working time is 8:00 – 17:00, Monday to Saturday GMT+8. Your question will be answered within 24 working hours from the last email you sent to us. If your email contains commercial line or images, it maybe treated as spam and won’t be accepted in our system. In case you don’t receive the automated message, please check and send the email again. Or you could create a support ticket via the link: http://www.codespotsupport.com/
Follow us on Twitter to get support update: https://twitter.com/emthemes
Questions about Magento In the user guide you will also find many tips about basic Magento configuration. Please note that as authors of this theme we are able to provide support only for features which we created and for issues related strictly to the theme. We do not provide support for Magento configuration, installation, maintenance etc.
Frequently Asked Questions
Do you have a video walkthrough on building out the home page?
Hello, I have problem, when i installed theme, when i go to admin->configuration->Gala Electronues settings, i see white window, why? And when i install your demo theme in home page i dont see any products, why?
Did you flush magento cache, logout and login again? If you install the theme using the theme package, there is no sample products. To install a store look exactly like our demo store, please use the Full Demo Site package. If you are not able to get it work, please send us your hosting details and magento admin account so that we can investigate.
how to change catagory & store name insted if Electrnous to my store name?
You can edit menu in Backend -> Galathemes -> EM menu manager . You can edit title homage page in CMS -> Pages -> Gala Electronues Home
Your theme is very heavy and not optimize properly?
Please see the result of speed test our theme and demo site here: http://www.webpagetest.org/result/130307_GN_TD3/1/details/
As you see, theme is optimized with:
- First Byte Time: A grade
- Keep-alive Enabled A grade
- Compress Transfer: A grade
- Compress Images: A grade
Please check our server configuration. Magento requirement a good server in order to run it smoothly.
If you need optimization services, please contact us for estimation.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.