An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by tvlgiao
Frequently Asked Questions
Do you have a video walkthrough on building out the home page?
Hello, I have problem, when i installed theme, when i go to admin->configuration->Gala Electronues settings, i see white window, why? And when i install your demo theme in home page i dont see any products, why?
Did you flush magento cache, logout and login again? If you install the theme using the theme package, there is no sample products. To install a store look exactly like our demo store, please use the Full Demo Site package. If you are not able to get it work, please send us your hosting details and magento admin account so that we can investigate.
how to change catagory & store name insted if Electrnous to my store name?
You can edit menu in Backend -> Galathemes -> EM menu manager . You can edit title homage page in CMS -> Pages -> Gala Electronues Home
Your theme is very heavy and not optimize properly?
Please see the result of speed test our theme and demo site here: http://www.webpagetest.org/result/130307_GN_TD3/1/details/
As you see, theme is optimized with:
- First Byte Time: A grade
- Keep-alive Enabled A grade
- Compress Transfer: A grade
- Compress Images: A grade
Please check our server configuration. Magento requirement a good server in order to run it smoothly.
If you need optimization services, please contact us for estimation.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.