tvlgiao

tvlgiao supports this item

Supported

Popular questions for this item

Hello, I have problem, when i installed theme, when i go to admin->configuration->Gala Electronues settings, i see white window, why? And when i install your demo theme in home page i dont see any products, why?

Did you flush magento cache, logout and login again? If you install the theme using the theme package, there is no sample products. To install a store look exactly like our demo store, please use the Full Demo Site package. If you are not able to get it work, please send us your hosting details and magento admin account so that we can investigate.

how to change catagory & store name insted if Electrnous to my store name?

You can edit menu in Backend -> Galathemes -> EM menu manager . You can edit title homage page in CMS -> Pages -> Gala Electronues Home

Your theme is very heavy and not optimize properly?

Please see the result of speed test our theme and demo site here: http://www.webpagetest.org/result/130307_GN_TD3/1/details/

As you see, theme is optimized with:

  • First Byte Time: A grade
  • Keep-alive Enabled A grade
  • Compress Transfer: A grade
  • Compress Images: A grade

Please check our server configuration. Magento requirement a good server in order to run it smoothly.

If you need optimization services, please contact us for estimation.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from tvlgiao:

Technical Support For technical support please mail to:
Magento : support@galathemes.com
Prestashop : support@eggthemes.com
Opencart : support@bossthemes.com
Wordpress : support@wpdance.com
Shopify : support@designshopify.com

Sale Support

For customize services, Outsource project…please mail to:
Magento : contact@galathemes.com
Prestashop : contact@eggthemes.com
Opencart : contact@bossthemes.com
Wordpress : contact@wpdance.com
Shopify : contact@designshopify.com

After we received your email, an automated message will be sent back in about ten minutes to confirm that our support center has accepted your question into the queue ticket. We will process and respond to your question in the queue order. Our working time is 8:00 – 17:00, Monday to Saturday GMT+8. Your question will be answered within 24 working hours from the last email you sent to us. If your email contains commercial line or images, it maybe treated as spam and won’t be accepted in our system. In case you don’t receive the automated message, please check and send the email again. Or you could create a support ticket via the link: http://www.codespotsupport.com/

Follow us on Twitter to get support update: https://twitter.com/emthemes

Questions about Magento In the user guide you will also find many tips about basic Magento configuration. Please note that as authors of this theme we are able to provide support only for features which we created and for issues related strictly to the theme. We do not provide support for Magento configuration, installation, maintenance etc.

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