An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Tiguan

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Tiguan:

Before submitting a ticket on our Support Center, please keep in mind the following requirements:
  • We only provide support for fixing bugs or reported issues
  • You will only get answers to the questions or problems regarding your item and its features
  • Double check if your question has already been answered in the FAQ section of our support page
  • You might not get an answer to your question if you don’t provide additional informations to help us solve your problem or if you ask questions that have already been answered on our FAQ page. “This feature doesn’t work” without you provide at least your site url, definitely will not give us any chance to help you and solve your problems.
  • We’ll do our best to get back to you in a timely manner excepting the tickets submitted on weekends or during holidays that will be answered on the next business day.

Our support does not include:

  • Customization and installation services. The scope of our support does not cover any item modifications or help with custom code.
  • Support for third party software and plug-ins. Most of the time, theme issues are caused by poorly coded plugins, so make sure you disable your third-party & non-theme plugins, before ask for assistance that require our intervention in your item.

Thanks,
TiguanDesign.com

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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