An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Tiguan, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Tiguan:

Support policy:

It is important to us to make sure that every customer is satisfied with our themes.

We offer support Monday to Friday, 08:00 to 20:00 CET (GMT+2). Depending on time differences, please, allow up to 24 hours for us to get back to you. All the requests submitted on weekends will be handled on Monday. Support is provided only to verified buyers. Please enter ‘Item Purchase Code’ in support ticket.

Support for our items includes:

  • Responding to questions or problems regarding the theme and its features
  • Fixing bugs and reported issues in a fresh theme install
  • Providing updates to ensure compatibility with new WordPress versions
  • Help working with the theme, in case it’s not covered in the documentation

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins
  • Support for outdated versions of WordPress, themes, or plugins.
  • Adding new functionality to theme
  • Fixing errors which may occur after custom theme customization
  • “Learning WordPress” – general, core related, support and how to’s

Support for our clients is provided only through our support ticket system that can be found here: http://tiguandesign.ticksy.com/

Before asking support questions, please be sure that you have read the documentation.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

1. All images are of unequal size after activating. What should I do?

Please install and run the Regenerate Thumbnails plugin – download

2. How to add my custom CSS rules?

Use our advanced Custom CSS feature via theme options panel or use the Gameleon Child Theme that comes with your download package. Read more: http://codex.wordpress.org/Child_Themes

3. How can I add my custom code snippets?

To add your custom code snippets to the functions.php file, please use the Gameleon Child Theme that comes with your download package or install and use the Code Snippets plugin – download

4. Can I use the Gameleon theme for non-gaming purposes?

Sure you can! The gaming layout is activated automatically, only if you use MyArcadePlugin. Otherwise, the theme can be used as a regular WordPress theme: magazine, newspaper, editorial, publishing, review site, etc…

5. How to update the Gameleon theme?

You can update the theme automatically or manually:
  • To update the theme automatically, go to your Theme Options Panel and locate One Click Update menu. Fill the required fields (Envato Username and Envato Api Key) then go to Updates page of your Admin Dashboard. If there is a new theme update available, you will have the ability to update your theme directly from this page.
  • To update the theme manually, connect to your FTP account using your favorite FTP client and navigate to /wp-content/themes/ and rename actual theme name to eg. Gameleon_backup. Drag and drop new downloaded theme folder ‘Gameleon’ into themes directory: /wp-content/themes/. Do no adjust any of admin options until upload is done.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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