Discussion on Gameplan - Event and Gym Fitness Wordpress Theme

404 comments found

Downloaded your theme and tried installing it STEP – BY – STEP following your installation guide.

What a mess…! Possibly the worst out of the box experience ever.

Here’s the list of errors…

The installation process is starting. This process may take a while on some hosts, so please be patient. Installing Plugin Gameplan – Shortcodes (1/9) Downloading install package from repo… An error occurred while installing Gameplan – Shortcodes: Download failed. A valid URL was not provided.. Installing Plugin WP Pagenavi (2/9) WP Pagenavi installed successfully. Show Details. Installing Plugin Contact Form 7 (3/9) Contact Form 7 installed successfully. Show Details. Installing Plugin Custom Sidebars (4/9) Custom Sidebars installed successfully. Show Details. Installing Plugin Gameplan – Member (5/9) Downloading install package from repo… An error occurred while installing Gameplan – Member: Download failed. A valid URL was not provided.. Gameplan – Member installed successfully. Show Details. Installing Plugin Gameplan – Portfolio (6/9) Downloading install package from repo… An error occurred while installing Gameplan – Portfolio: Download failed. A valid URL was not provided.. Gameplan – Portfolio installed successfully. Show Details. Installing Plugin Quick – Flickr – Widget (7/9) Quick – Flickr – Widget installed successfully. Show Details. Installing Plugin Revolution Slider (8/9) Downloading install package from repo… An error occurred while installing Revolution Slider: Download failed. A valid URL was not provided.. Revolution Slider installed successfully. Show Details. Installing Plugin The Events Calendar (9/9) The Events Calendar installed successfully. Show Details. All installations have been completed. Return to Required Plugins Installer

The installation process is starting. This process may take a while on some hosts, so please be patient. Installing Plugin Gameplan – Shortcodes (1/5) Downloading install package from repo… An error occurred while installing Gameplan – Shortcodes: Download failed. A valid URL was not provided.. Installing Plugin Gameplan – Member (2/5) Downloading install package from repo… An error occurred while installing Gameplan – Member: Download failed. A valid URL was not provided.. Installing Plugin Gameplan – Portfolio (3/5) Downloading install package from repo… An error occurred while installing Gameplan – Portfolio: Download failed. A valid URL was not provided.. Installing Plugin Gameplan – Tribe – Addons (4/5) Downloading install package from repo… An error occurred while installing Gameplan – Tribe – Addons: Download failed. A valid URL was not provided.. Installing Plugin Revolution Slider (5/5) Downloading install package from repo… An error occurred while installing Revolution Slider: Download failed. A valid URL was not provided.. All installations have been completed. Return to Required Plugins Installer

object(WP_Error)#489 (2) { [errors array(1) { [“plugins_api_failed”]=> array(1) { [0]=> string(219) “An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.” } } [error_data array(1) { [“plugins_api_failed”]=> string(2) “N;” } } Something went wrong with the plugin API.

I am not a happy customer…!

Default-user

There’s nothing on ticket… i already replied the ticket but no answer from that. I have already mentioned i only have a few days to complete installation. It’s been well over a day and no changes.. can someone please attend to my reply on the ticket as soon as possible please.

Many thanks!

Default-user

Still waiting for action to be taken or followup to ticket…?

That’s 2 days now and nothing than a reply telling me to do what i’ve already done… !

As one of the most expensive templates on here I’d have expected far less trouble installing this and a better response to addressing the issues with it.

The instructions say one thing and you then have bit and bobs of changes and corrections to whats published in the installation instructions on your forum that are not the same or in addition to what comes with your template.

I had version 1.2 instructions in my download for instance then someone referred me to version 1.4. You guys really need to re-write a new version with every thing included in order. Not wait till it all goes bad then try to fix it. Waiting around for days when customers are waiting for result with my hands tied waiting for you is very frustrating.

I’m not happy at all..!

cactusthemes

Hi,

What is your ticket ID?

Please understand that we can only reply from 8.30AM-6.00PM (GMT+7). Some tickets take longer response because it needs further investigation.

To reduce the waiting time, please provide as much information as possible in the ticket (admin account, screen-shots…)

Best regards,

CactusThemes

continuit Purchased

Not at all happy with the support I am receiving at the moment (ticket #278673). Previously, the support and feedback from CactusThemes has been excellent but since upgrading to the latest version of the theme (to resolve the security issue with rev slider) and finding that functionality in theme changed between versions I am becoming increasingly frustrated. I can’t put the new version of the theme into production and patch the security issue until the problem I’ve reported with the shortcodes in the above ticket is fixed. Can someone please resolve this issue or at the very least update my ticket with an ETA?

cactusthemes

Hi,

We got the ticket and was waiting for your screen-shots and admin information. Please understand that we can only process tickets within 8.30AM-6.00PM (GMT+7).

In this new release, there is a big change in the Gameplan-Shortcodes plugin. It requires some pages (which are built by Visual Composer) to be re-configured a little bit. We have a FAQ for this (http://cactusthemes.ticksy.com/faq/2667) We understand that this is not comfortable but necessary because from now on, Visual Composer is separated from plugin so you can update it easily and faster.

If there is any further issues, please follow tickets. Make sure you have as much information as possible (admin infor, screen-shots…) so it reduces waiting time

Best regards,

CactusThemes

continuit
continuit Purchased

Thanks for the response. Does that mean that you are actively looking into restoring the previous functionality of being able to use relative links on the single image shortcode? If so, any idea when it will likely be resolved? As I mentioned, I can’t migrate the new version of the theme to production to fix the rev slider security issue until the issue related to the change in shortcode functionality is resolved. Thanks for getting back to me – much appreciated.

cactusthemes

?Hi Glenn Rieger,

As stated in ticket, your current version of Visual Composer is old, you need to update to the latest version of Visual Composer to check your problem (included in the download package).

Single Image shortcode is default shortcode of Visual Composer plugin so we do not make any changes on it.

Sorry for this inconvenience.

Thanks,

CactusThemes

Hi; Thank you for such a beautiful theme. I need your help, please.

This is regarding the header and logo. Simply I need the logo (which is at the moment on the left side of the menu), to be placed/moved ABOVE the menu (with custom logo height). How can I do that, please..? Would you be kind to help me out, please.?

Thank you Marzena

cactusthemes

You can follow this FAQ : http://cactusthemes.ticksy.com/faq/1940 and try do it to resolve your problem.

(sorry, we are having some problems with the email. Please follow ticket)

Default-user

@cactusthemes – thank you for getting back to me but this solution doesn’t work with the question I have asked about.

I have asked about – how can I place the logo above the main menu. At the moment the logo is on the left hand side of the menu but I want it to be above the navigation menu.

I would really appreciate some help, please. I have opened the ticked about it as well. Thank you. Mazrena

cactusthemes

Hi,

Please post in your other replies and in ticket so we can keep track.

Best regards,

CactusThemes

Why is it so difficult to get back to my question..? I nicly asked if you could kindly advise me how can I place the logo above the main menu. At the moment the logo is on the left hand side of the menu but I want it to be above the navigation menu in the center.

It has to be easy solution to that. Unfortunately, I haven’t got experience in css so I cannot do that and I believe, it is a question of few lines of code.

Please help…

I don’t want to take your time or take place in here writing message after message.

cactusthemes

Hi Marzenaslonko,

We have replied your ticket in our support system: http://cactusthemes.ticksy.com/ticket/284199. Please check!

Best regards,

CactusThemes.com

Default-user

it worked perfectly. thank you so much and my apology for my impatience. There is only one problem because now the header is overlapping with the boxes under menu – I have attached the image in my previous support ticket. Any quick fix? Is there also anyway to change the main navigation height, because it seems to be to high right now..? Thank you

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