An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I’m currently using your GamePress 2 theme. Is it possible to upgrade to gp3?
Yes! gp3 uses a new system for posting Reviews and Previews, meaning that you no longer have to mess around with categories & custom fields. A plugin is included to convert your existing GamePress 2-style (p)reviews to the new gp3 format.
Your existing ‘postimg’ custom-field images will still be displayed, but gp3 now uses the new ‘Featured Image’ feature of WordPress 3.0 to for new posts.
Also, as the new Features Slider is bigger, your existing slider images will not fill the whole slider. You can either update these images, or leave them be and begin using the new image sizes on your new featured posts – pushing the old ones off the front.
Will there be a dark colour scheme for gp3, like you had for the original GamePress?
Yep. A darker colour scheme is in the works and will be bundled for free with this theme within the next couple weeks.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
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