An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, lukepostulka, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from lukepostulka:
For all my customers there is support forum:To provide consistency for buyers, support includes:
- Responding to questions or problems regarding your item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
If you want to use Gamma alongside your desktop theme and you want to have widgets in mobile theme.
Copy this on the desktop theme’s functions.php:
register_sidebar( array( 'name' => __( 'Main Widget Area', 'gamma' ), 'id' => 'right-sidebar', 'description' => __( 'Always appears on the left side of the screen.', 'gamma' ), 'before_widget' => '<aside id="%1$s" class="widget %2$s">', 'after_widget' => '</aside>', 'before_title' => '<h3 class="sidebar-title">', 'after_title' => '</h3>', ) ); After this the "Main Widget Area" will appear on the widget pages. If some widgets are located on that area, they will appear on mobile theme.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.