An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by kimonoThemes

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from kimonoThemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

My Google map shortcode is not working, how do I use it?

You need to get the iframe code from google maps and then copy the “src” attribute url and put it in your shortcode. For example if your iframe code is :
<iframe marginheight="0" scrolling="no" src="http://maps.google.com/maps?q=897+West+Broad+St.+Columbus,+OH.+43222&ie=UTF8&hq=&hnear=897+W+Broad+St,+Columbus,+Ohio+43222&gl=us&ll=39.958996,-83.024507&spn=0.009095,0.021136&t=m&z=14&vpsrc=0&output=embed" marginwidth="0" frameborder="0" height="350" width="425"></iframe><br /><small><a href="http://maps.google.com/maps?q=897+West+Broad+St.+Columbus,+OH.+43222&ie=UTF8&hq=&hnear=897+W+Broad+St,+Columbus,+Ohio+43222&gl=us&ll=39.958996,-83.024507&spn=0.009095,0.021136&t=m&z=14&vpsrc=0&source=embed" style="color:#0000FF;text-align:left">View Larger Map</a></small>
You should copy this part only :
http://maps.google.com/maps?q=897+West+Broad+St.+Columbus,+OH.+43222&ie=UTF8&hq=&hnear=897+W+Broad+St,+Columbus,+Ohio+43222&gl=us&ll=39.958996,-83.024507&spn=0.009095,0.021136&t=m&z=14&vpsrc=0&output=embed

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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