Decided to purchase another theme and be done with it. Thanks for your responses and good luck.
- Has been a member for 2-3 years
- Won a Competition
- Item was Featured
- Exclusive Author
- Sold between 100 000 and 250 000 dollars
- Bought between 10 and 49 items
- Referred between 50 and 99 users
Support Forums for der|Design themes
We’ve created a Support Forum for all the issues related to our themes. You need to verify your purchase with your purchase code in order for you to register.
You can get the purchase code following these instructions.
Due to the huge amount of support requests, and the lack of search functionality with the ThemeForest comments system, the Support Forums will provide a centralized way for you to receive support, help others, and receive notifications of upcoming updates and fixes.
See you there!
Note: All support requests will be handled through the support forum. Any support inquiries present here (or sent via my profile page) will be redirected to the forum. You have been warned.
Hi, i have set up the homepage slider but i have no images running in it.
The instructions in the PDF arent too clear.
The slideshow runs with the titles of each post in the bottom left but the image from the post is not contained.
thanks for helping.
I just want 1 post on the home page not part of it so can you advise how i show only 1 and i show the full post not just the first part.
thanks for any help.
Well having spent hours going through these questions, many of which were relevant but were answered with ‘email sent’ which doesnt help any of us. And means we have to ask the same questions again and again.
Ive posted on the forum and sent an email but so far ive not heard anything at all.
I hope im wrong but i may just have to give up on this theme and write the money off.
Here’s hoping someone can avoid that outcome.
A few tips to get it working and i will be well happy.
Hi Cameron,
We totally agree the email support was not very helpful. It was taking a tremendous amount of time, providing support 24/7. This not so organized way of helping people was not making a few people happy (including ourselves). Dedicating the full day for support is not a good idea, from a practical point of view.
The comments in this support forum can’t be searched, so you have to go page by page to see if your question has been answered. That I also agree with you.
To overcome those limitations, We’ve created the Support Forums, and have dedicated a time specifically to provide support to our customers. We provide support from 9am to 2pm Mondays to Fridays.
Your discussions in the forum were posted while the support forum was on “PENDING” status, and questions posted while in pending status are answered the next business day. This is clearly stated in the Forum Status Discussion.
We will proceed to answer all the support questions now in the order in which they arrived now. Stay tuned in the forums to receive the answer & follow up to your questions.
Sorry for any inconveniences our modus operandi has caused you.
Hi Der,
like always just getting a response makes you feel like at least you are on the way to getting any issues resolved.
i take your points about the comments here and will do as requested re the forum to help you assist me in the most efficient way.
so far on Themeforest ive not had 1 bad experience and its looking a lot more promising now.
hope you can understand my frustrations – i wasnt slating your product – just need to be able to use it.
Hi Ernie. I’d like to suggest a little improvement that would make Gateway Studios even better:
Instead of using ‘Post Image’ in ‘Gateway Options Panel’, enabling the ‘Post Thumbnail’ dialog (WP native) could be more useful and organic for adding images.
Reference: http://codex.wordpress.org/Post_ThumbnailsThanks in advance. 
I am interested in purchasing this template. a few quick questions: on your example blog, it has a short panoramic photo as the preview to the post. Is this a certain size photo, I will need to create for each post? or will it just grab one of the images from the blog post? Is there a way I can determine which photo is selected? and if the image is 650px by 900px wide, would this be the preview shot used? Or is it cropped by the system? And the text you have on top of your preview image, is that also something I would have to include on the image on my own, or does the system do that? Sorry for all the questions. It is just the main thing that is holding me back. Thanks
Thanks much for your interest in the theme. As per your questions:
1) The theme uses a magazine style, in whcih each post is associated with an image. The image is specified by adding its url into the “post_image” field for each post, which is specially designed for that purpose. This means you can actually decide which picture to use as the post image/thumbnail.
The image is also cropped/resized by the sistem to meet the layout’s requirements. Please note, if the image you specify is smaller than the space it will appear in, then it will be stretched.
2) The logo is an image, but you can download the PSD and make edits yourself so you can create your own logo. The theme has also a mechanism that allows you to recreate the same logo using text.
—
I’d recomend watching the Gateway’s Screencasts:
- Configuring the Gateway Slideshow
- Configuring the Gateway Portfolio
- Excluding Posts from your Homepage/Blog
- Using the Chrome/Safari Inspector to make changes to your theme’s CSS
Hello can you tell me how to change the featured image size? I’m looking to change to 900×646 and have changed that in the css but the image gets cropped to 800xXXX , where is the code that I can change that?
thank you
Hello, Sorry to be a pain in the neck, but we’re not providing support via comments nowadays. Please refer to our Support Forums so we can help you out! Sorry for the inconvenience!
Every URl level has an extra level called gateway (i.e. www.domain.com/gateway/first_post or www.domain.com/gateway/gategory). Is there a way not to include the extra level?
Good evening, is it possible not to include the post image ? I’d like that only the post title was visible. Is it also possible to add more room between posts ? thanks a lot
Yes, the things you’ve asked are possible by adding custom CSS Code into the theme options panel. Head over to the support forums and post a discussion there. You will get the code you need to add.
Thanks a lot, I will
Hi there,
I am looking to purchase this theme for a client, however I have a quick question in regards to the home page. Is there any chance that the homepage can be configured so that a blog feed does not appear? I would rather have introduction sections to some of the website’s pages.
Thanks
Hello there!
It’s not possible directly via the theme’s admin, but I can help you out with that, as it is not so difficult to achieve. If/when you purchase, register into the Support Forums and send me a private message, I’ll help you out!
All the best,
Ernie.-
“Installing Theme from uploaded file: gateway-studios-for-wordpress.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.”
HELP !
Hi! I want to get this theme and would like to know if there is going to be a wordpress update soon or do I have to use the 3.1 version????
thanx!
I’ve updated Wordpress and downloaded the updated version of this Theme. However, when I try to install it, Wordpress states that style.css is not in the zip pack. Any details on this error?
You did not install the theme correctly. See http://screenr.com/Tuv
Also, refer to the Support Forums for further assitance.
Hi Ernie,
I want to rearrange the categories on my portfolio page. I rearranged them in the drop down with a plugin, but not on the portfolio page itself. I want to change the order from alphabetical to a custom order of weddings/portraits/music/editorial. Thanks!
for reference here is a link to the page I am talking about. http://debruynphotography.com/?page_id=30Howdy Tom!,
Please refer your support questions to the Support Forums, as it is the centralized way of providing/receiving support.
ThemeForest comments are for pre-sales questions only.
Post your issue(s) & question(s) there, you’ll get help in the next 24-48 business hours.
Looking forward to seeing you in the forums,
Ernie.-
Also, I would like to remove the divider bars, or the words over the front of the Cub3r animation.
Also, is there any way to select the vertical position of the image in the CUB3R pane? Sometimes I don’t want it to select the middle, but rather the top third of the image.
Is there a place that I can put sponsor logos in the footer?
Yes, Gateway provides you with three Widget Areas in the Footer. You can use the Text Widget to insert the images of your sponsor logos.
You can insert content by going to Appearance ยป Widgets.
Any other questions you may have, please refer to the Support Forums, as it is the centralized way of getting/providing support. Themeforest comments are for pre-sales questions only 
- Has been a member for 2-3 years
- Won a Competition
- Item was Featured
- Exclusive Author
- Sold between 100 000 and 250 000 dollars
- Bought between 10 and 49 items
- Referred between 50 and 99 users




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