38 comments found

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom
AGHB Purchased

Hello We are experiencing a weird display in Gmail. I’ve sent you an email but would like to know if anyone else is experiencing this? My newsletter is being sent from MailChimp. Many thanks in advance for your assistance.

RocketWay

Hello Anita,

I helped you several times and replied your email always. May I ask why you keep commented on Themeforest? You know I always help you with email support, right? This is what I replied in your email + fixed in your index file:

Hi Anita,

1. I make the logo a little big bigger for you.
2. I deleted the Google+ icon
3. The template works good in Gmail. Did you know Gmail doesn’t accept CSS for background images, so we can’t position the background, I’m sorry for this.


Please send us an email if you need some help again, thanks!

Regards,
Sebastian

Default-user
AGHB Purchased

Hi Sebastian Apologies for any inconvenience. I sent you an email but then we had a power outage in the building & I wasn’t sure if you received my email or not. So sent the one above, here on Themeforest, via my iPhone. Thank you for your help.

RocketWay

Hi Anita,

Ok, no problem.
Did you got my email with fixes?

Thanks!

Default-user
AGHB Purchased

Yes, I did. Cheers again!

RocketWay

Cheers! ;)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi Rocketway, is it possible to increase the size of the logo?

RocketWay

Hi eyecandys, sure.
Send me your index file to: support[at]rocketway.net and I’ll fix this for you.

Cheers, Sebastian

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Gizan86 Purchased

Hi I purchased your template and really love it. I installed it as my standard order email templates of my wordpress website. However, the Top (and bottom) images are not displayed (they are in my gmail account however), they are completely black. Could you please help me… Thanks!

RocketWay

Hi Gizan86,

Thanks for the purchase!
Please send us an email to: support[at]rocketway.net with your index file so we can have a look for you.

Cheers, Sebastian

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 100 and 1 000 dollars
jquinn Purchased

Hello, we are experiencing issues with the layout on the Gmail app for Samsung phones – specifically in portrait mode – the layout just breaks apart. Landscape seems to be fine. We are sending the newsletters out via Mailchimp – have also sent you an email yesterday. Any help would be greatly appreciated.

Thanks

RocketWay

Hi jquinn, were sorry to hear this, we just answered your email! Thanks for your comment.

Regards, RocketWay

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
5parky Purchased

I just wanted to say that the support provided by the author is amazing. Highly recommended!

RocketWay

Thanks 5parky! Much appreciated :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there,

preinstalled woocommerce email template is writen in PHP. How can we use this Template with woocommerce as it is writen in HTML ?

Regards

RocketWay

HI pata1438,

Thanks for the purchase! Our templates are not compatible with woocommerce. May I ask where you read this in our item description?

Cheers,
RocketWay

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

Hi, this is a presale question. I would like for people on my email list to be able to register for my wordpress site. Is this possible?

RocketWay

Hi mygreeneyez,

its possible that you link to the register form in the newsletter, is this what you mean?

Cheers, RocketWay

Default-user

I’m sorry for not explaining clearly. Is it possible to have a first name field, last name field and email address field in the newsletter? If not I guess I can just have a link to the form.

RocketWay

Ah i understand now :) The functionality of a working form varies from email client to email client. We strongly advice you to link your newsletter form to a real form and just use the newsletter form as a nice call to action so you’re sure its working the right way for all of your subscribers.

Cheers, RocketWay

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

It is possible this to integrate on magento? With the code to send the transcional e-mails? Thank you

Default-user

And just a question, if theme builder is not included in package, how can we edit? Thanks

RocketWay

Hi Socialsgest, This is a newsletter and not build to replace the default one that magento has. Regarding your second question: the themebuilder isn’t included but you have TB access, in the download there is a folder called ‘themebuilder’, open this and this link directs you to the themebuilder.

Rocketway

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United Kingdom

Hi there, great template! I am having trouble with the background images working in Gmail. Everything else is perfect. Thanks Tim

RocketWay

Hi there,

Thank you for purchase. What problems do you have? Gmail ignore css for background images so we can’t position it. This is mentioned is our item descripion.

Let us know or send an email to: support[at]rocketway.net

Cheers!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’ve purchase this one but where is the them builder link?

RocketWay

Hi Tony,

Thank you the purchase. In the download folder there’s a folder called “Themebuilder” click on this and open the link :)

Cheers, RocketWay

Default-user

thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can we import a html into the themebuilder?

Then we don’t need to re-do it from scratch?

RocketWay

Hi tonystartup,

we’re working on this feature, at the moment this isn’t possible. We advice you to save you templates in a emailservice like MailChimp or CampaignMonitor.

Regards, RocketWay

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The top banner image was shift to left in gmail, any way to fix it?

RocketWay

Hi Tony,

Thank you for the purchase. I just forwarded your Email. Gmail ignore CSS for background images. Quick solution to fix it is to upload a bigger background image.

Cheers,
RW

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Referred between 10 and 49 users

Hey there, great template, love it. Just one strange issue.

In Outlook I get a strange layout problem. All banners I include get reduced to a very small thumbnail sized image that is repeated over and over. It doesn’t appear as one large image. Any ideas?

RocketWay

Hi mmeisner,

Thank you for the purchase.
This sounds very strange, are you able to send us some screenshots + index file to: support[at]rocketway.net.

Cheers,
Sebastian
RocketWay

Default-user

Thanks – I think the issue is resolved. I changed the width of some of the banners, and it displays much better. Not sure what happened before, but it’s working now.

Is there a recommended width you suggest we use for the banner images?

Default-user

I understand the gmail image issue, and that’s OK. However, like some others here I am having Outlook issues. The main issue is my navigation bar does appears out of place, with the links misaligned. It’s a really nice email template, but if things like this break in Outlook I can’t feel good about sending it to clients and customers.

RocketWay

Hi mmeisner,

Optional width for banners are: 1600px width. Sorry to hear you’re having issues with Outlook. Are you able to send us an email to: support[at]rocketway.net with some screenshots and your index file. We love to help you out.

Regards, RocketWay

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom

This template does not work at all on Outlook, everything breaks and is misaligned…

RocketWay

Hi davidbfranks,

what are you trying to say? We’ve got a support open when people need help with certain issues so please contact support if needed: support[at]rocketway.net so we can see whats causing the issue. Outlook needs to be compatible so probably something else is causing this issue. We’re looking forward to your email.

RocketWay

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
jimmy123 Purchased

Hi RocketWay,

I must say that what davidbfranks said is true, your layout does NOT work properly in Outlook. For instance the background-repeat is ignored for the banners, certain products are missing at the bottom, the footer is not displayed etc.

And I just took the source file, i.e. your original V1.2 souce code and mailed it.

Can I have an updated markup please !!

Regards H Broecker

RocketWay

Hi jimmy123,

Thank you for the purchase. We just made an update to Gear :) If you use your purchase link of the Themebuilder there is an online update.

The update is:

- Buttons are clean in Outlook
- The navigation isn’t broken anymore
- We deleted the backgrounds for outlook because this occur problems, in their system you’ll see a solid background color of your choice.
- Images and tables aren’t broken anymore

Regards, Sebastian

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

my template ist breaking apart in Gmail on my phone. Any idea how to fix it? Guess it is really important that it works properly on the phone since most people read e-mails on it!

Thanks,

cenco

RocketWay

Hi Cenco,

Thank you for the purchase. We just made an update for Outlook, use your purchase link to the Themebuilder for the online update, however Gmail App for Android strips CSS and seems impossible to make it work.

We found 2 different links on the web about this subject:

Link 1: https://www.campaignmonitor.com/forums/topic/7636/new-gmail-app-supports-media-queries-hooraoh
Link 2: http://stackoverflow.com/questions/13604300/responsive-emails-on-gmail-app-android

On all other email clients and devices it’s compatible. (Also Gmail App for iPhone etc)

Cheers, Sebastian RocketWay

  • Has been a member for 6-7 years
  • Bought between 50 and 99 items
  • Brazil

Hello. I’m using Gear Template and when viewed in Gmail it displays strange spaces in between the tables. When viewing it in the browser it looks awesome, but in gmail these weird gaps are driving me crazy.

Although I’ve made a few changes to the template by carefully removing the right

tags from the code, I’ve done it by inspecting it meticulously, so I feel comfortable to say I’ve not left any unclosed tags or ugly mistakes behind.

Do you have any clue/solution regarding this issue?

Here’s a screenshot: https://cloudup.com/cRi_lOkhaJE

Thanks in advance.

RocketWay

Hi designroom,

Thank you for your purchase! Can you please mail your index.html file including description above to support[at]rocketway.net?

Thank you! Steve

RocketWay

designroom

Yeah, I’ll do that. Thanks for your attention.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
pbdionet Purchased

Hi there,

What is the most efficient way to use the PSD template that you provide?

From what I know, using the slice tool is the best way to use your PSD template. Could you please share with me the psd file with the slided images? It would help me save a lot of time. I could build the template in PSD and export for web all the images in one click. Thank you.

RocketWay

Hi pbdionet,

the most efficient way really depends on the usage. Of you need to export a lot of various templates from 1 psd i suggest slicing is the fastest way to get the job done. If you only need to export a few slices, ie. social icons I personally prefer cropping. If you need help please email me: steve[at]rocketway.net

Cheers, Steve

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