An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Diabolique

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Diabolique:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services (usually I help with few tiny customisations)
  • Support for third party software and plug-ins
  • Support via e-mail

Maximum response time is 16 hours except on Sunday.

Support for OpenCart and Shopify themes is provided in the comments section on ThemeForest.

Frequently Asked Questions

How to display different header’s backgrounds for different pages?

I have a question about the button “Browse all”. This button link to an error page – not found.

You should create category called “All”, put all your products into this category and edit “Browse All” link inside following file:

catalog/view/theme/geccoshop/template/common/home.tpl

How to increase height of header?

Open following file:
catalog/view/theme/geccoshop/css/stylesheet.css

...and increase height for this both selectors: #header-container #header-level-1

Additionally you can increase height of #header-level-1-right-top too.

I need a multilanguage theme with 2 languages: English and Spanish. When I click on the Spanish flag I still see following content in the English language: Welcome message, Customer Reviews & Testimonials, Ready to Buy Sets and News




Some parts visible on the frontpage need additional work in the language files, you should create additional translations.
Here is a tutorial how to make a Welcome message in many languages.

Open file with translation for home.tpl:

catalog/language/?????????/common/home.php
Add such translation:
$_['text_1']   = 'Welcome to our store';
If catalog/language/?????/common/home.php doesn’t exist then you should create it with folowing code inside:
<?php
$_['text_1']   = 'Welcome to our store';
?>
Now you have to register this translation. Open following file:
catalog/controller/common/home.php
... and paste something like that:
$this->load->language('common/home');
$this->data['text_1'] = $this->language->get('text_1');

just after:

public function index() {
...PASTE HERE...
Finally you can paste following code into
catalog/view/theme/geccoshop/template/common/home.tpl
Remove everything inside:
<div class="welcome-left">...</div>
...and paste following code. This code will load a text from your language files:
<?php echo $text_1; ?>

How to remove all ecommerce element from this theme?

Open following file:
catalog/view/theme/geccoshop/css/stylesheet.css
and add such code at the bottom:
#cart-widget { display:none; }
.box-add-to-cart { display:none; }
.cart { display:none; }

How to change green color for something else?

Open following file:

catalog/view/theme/geccoshop/css/stylesheet.css

find and change folowing color:

#b1cd48

How to change cart’s colors on the header?

Open following file:

catalog/view/theme/geccoshop/css/stylesheet.css
and edit folowing code lines:
#cart-widget { ... background:#595b51; color:#e8e8e8; }
#cart-widget a { ... color:#e8e8e8; ... }

How to hide all prices?

Open stylesheet.css and add following styling:
.box-price, .price-container { display:none!important; }

How to make all toogle containers opened on the product page?

Open following file:

catalog/view/theme/geccoshop/template/product/product.tpl
and remove following part of code:
 class="toggle_container"

How to decrease margin between each category on the top menu?

Open stylesheet.css and decrease following value:
#categories ul li { ... margin:0 0 0 35px; ... }

How to center text in the maintenance mode?

Add following code to the stylesheet.css
#common-home #content { width:100%!important; }

Remove it when you disable the maintenance mode

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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