An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ArtstudioWorks
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Google fonts problem
“When I go to the site with a mobile browser on an iPad or iPhone with either Chrome or Safari my logo displays only for split second and then reverts to text.”We use script for retina displays, so you need to upload logo for retina, firstname.lastname@example.org_type e.g. you have logo.png now you need to upload email@example.com in the same directory (@2x – it’s mean that your logo for retina should be two times larger. logo.png is 400×200px, but firstname.lastname@example.org is 800X400px)
if you need to remove this, please open \wp-content\themes\generic\head.php and remove class “hires” from line 21 and 23. It avoid your logo retina script.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.