An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ArtstudioWorks

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ArtstudioWorks:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization services
  • Support for third party software and plug-ins

You can create a thread on forum our use contact form for support issues

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Google fonts problem

Hi, please download options-sanitize.php and reload it to \wp-content\themes\generic\admin\ or open this file \wp-content\themes\generic\admin\options-sanitize.php and change
options_typography_enqueue_google_font($key, $font);
with
options_typography_enqueue_google_font($font);

Logo problem!

“When I go to the site with a mobile browser on an iPad or iPhone with either Chrome or Safari my logo displays only for split second and then reverts to text.”

We use script for retina displays, so you need to upload logo for retina, logo_name@2x.logo_type e.g. you have logo.png now you need to upload logo@2x.png in the same directory (@2x – it’s mean that your logo for retina should be two times larger. logo.png is 400×200px, but logo@2x.png is 800X400px)

if you need to remove this, please open \wp-content\themes\generic\head.php and remove class “hires” from line 21 and 23. It avoid your logo retina script.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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