190 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have installed the theme and tried to import the xml file but all the images have failed to import.. thoughts? and yes I did click the upload attachments box.

jonathan01

Hi – it sounds like the user didn’t have admin right. If you go to cr3ativ.ticksy.com and open a ticket we can assist further.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Im having same issue jeremy what do I do? I have full admin rights

jonathan01

Hi please go to cr3ativ.ticksy.com and open a ticket with a link to your site and your WP login.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

i m potentially i buyer.. if i use the alternative homepage can i add underneath the text ‘Upcoming Events’ and ‘latest news’ and a video plugin ?

best

jonathan01

Hi – the alt home page is purely content – just like a post – so you can do whatever you wish on this page – no limits.

Jonathan

Default-user

thanks for you reply :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

can i have a shortcode or plugin “search” and “listen mp3” on my homepage?

jonathan01

There are 2 homepage templates.

1 is completely dynamic: http://mythemepreviews.com/genesischurch-wp/.

1 is your own content pulled from the page you created: http://mythemepreviews.com/genesischurch-wp/alternative-home/

If you used a plugin that gave you a shortcode for your “listen mp3” then yes, you can have this on your homepage. But the search is generally used in widget areas, and the only widget areas (for the 2nd homepage template) is in the footer.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years

I am having a weird problem. Every since I updated the menu disappears at the ipad and smaller size. Here is a link: http://mountcarmelcommunitychurch.org

jonathan01

Hi and thanks for the purchase – support is offered via the link in your documentation, the support tab on the item page, the link on the item page and also the link from my profile page only please – here’s the link for you also:

http://cr3ativ.ticksy.com

However a quick note would be to check your documentation to make sure you have your menus setup correctly – here’s a direct link to that also for you:

http://cr3ativ.com/genesis-church-wp-documentation#Menus

Jonathan

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Did the theme change so that you can no longer do audio sermons? I am trying to do so now and on my admin page I’m only seeing options for video and PDF.

Default-user

Nevermind. I have found my answer in the provided help file. Thanks!

jonathan01

Hi – as per the updated documentation you can read here:

http://cr3ativ.com/genesis-church-wp-documentation#Sermons

Also please note this is the comment area and not the support center as outlined in your documentation, the item description page, the support tab on the item description and also on my profile page – here is a link in case you have further questions:

http://cr3ativ.ticksy.com

Many thanks

Jonathan

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years

Hi, Great theme !

Can I use SoundCloud hosted MP3s with this theme?

Thanks,

jonathan01

Hi – with the Sermons you couldn’t because the code looks for the mp3 attached to the post so it can place the audio file in the same section of the video (tabbed area) but with audio post formats since we don’t do anything specific there, yes.

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
  • United States
LORP Purchased

Hi Jonathan01, I purchased the template and tried to open a ticket in cr3ativ.ticksy.com and it tells me that the purchase code it’s not good. I’ll try one more time but as of yesterday I couldn’t create a ticket.

Default-user
LORP Purchased

I guess I should it try before I submit this comment. I tried yesterday like 5 times and I couldn’t create the ticket. However I just try one more time and it work. Yeah!! looking forward to have a response.

jonathan01

All tickets are responded to so you should already have your reply – I believe the reason for ticket issues was simply because Envato’s API was down. All good now :)

Default-user
LORP Purchased

Got it thanks for your reply here.

  • Bought between 1 and 9 items
  • Canada
  • Has been a member for 1-2 years

Hi, Can you tell me if the Live Composer plugin (http://codecanyon.net/item/live-composer-frontend-wordpress-page-builder/6594028) works fine with this theme ?

thanks,

jonathan01

I have no idea sorry – maybe the author of that plugin could confirm but I have no idea sorry.

Jonathan

Default-user

Thank you, i contact the plugin developer.

jonathan01

No problem :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi Jonathan, i’m having an issue with theme is there any way to get the user manual to cover every step i would be more then welcome ?

Thanks, nana

jonathan01

Greetings,

Yes it’s included in the full package download :) Go to your downloads page and make sure you download all files not just the installable WP files.

Also support center is:

http://cr3ativ.ticksy.com

Jonathan

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