An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
The Icon Font Not Showing..What is going on?
Make sure you upload the .htaccess file on includes directory
Font Looks weird if I use special character like Swedish character. What happened?
We use OpenSans font with English subset. So if your language has special character it will showed the “fallback” fonts. Go to THIS page, Generate the “Webfont Kit”, Choose the correct Subset and Download. Upload all the font(ttf,eot,woff,svg) to includes/templates/genesis/fonts/
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.