344 comments found

Hello. I purchased the theme and I have the latest version. I have Moodle 2.8. When I set the slider “Plume” the background image is not displayed and the text goes without style. Thanks

Ararazu

Hi aecarretera!

You need enable Theme Designer Mode to clear caches when you do any changes in the Theme Options.

Regards
Ararazu

I have been using Ararazu’s support system to created tickets and have had pretty good service up until yesterday when I was sent a response to a ticket and found that they have switched to Wordpress and I have lost all of my information with them. The response to my ticket is lost. I have no way of tracking our communications. Very disappointed.

Ararazu

Hi Digital-Learning!

We changed our ticket system to improve the quality of our support.

In our support page, there is the message: “Are you looking for old tickets? Please, create a new ticket, reminding us the subject. We will continue helping you.”

You just need create a new ticket reminding us the subject that we will continue helping you in the issue.

Sorry us for the embarrassment.
We’re hope that you can understand us.

Regards
Ararazu

Favicon seems to change to “G” default Genesis Theme favicon when signed out. How do we keep it to our custom favicon?

Ararazu

Hi Digital-Learning!

Are you using the latest version of Genesis?
Do you activated Theme Designer Mode to clear caches?
Can you send us your Moodle URL and admin access to we can analyse better?

Regards
Ararazu

Hello! I currently use an outdated version of Genesis. Do I update the theme within Moodle or in the file framework? Also…will I lose all the settings that I had with the older version?

Ararazu

Hi sarahjwalley!

You just need replace the folder of theme.
All settings will be maintained.

Regards
Ararazu

by
by
by
by
by
by